Tricel Environment UK Reviews

Name: Tricel Environment UK
Address: Tricel Weston, Winterstoke Road, Tricel Weston, Winterstoke Road, Weston-super-Mare
Rating: 4.03

4.0 Rating 113 Reviews

73 %

of reviewers recommend Tricel Environment UK

Company Reviews

Metrics

Info

4.0

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Tricel Environment UK:

Tricel offers sewage and wastewater treatment solutions for both domestic and commercial applications.

Visit Website

Email:

tricelenvironmental@tricel.co.uk

Location:

Tricel Weston, Winterstoke Road,
Tricel Weston, Winterstoke Road
Weston-super-Mare
BS24 9BQ

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Tricel Environment UK 4 star review on 1st December 2022

Stan Walker

Tricel Environment UK 5 star review on 8th July 2022

George Crozier

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told that an area sales person would contact me and still nothing this is not a very good experience so far I was looking for a Uk 10 with a pumped outlet and as the project is nearing the time that we need it but still no contact very poor indeed as made the initial en quality 3 months ago although the office emailed back quickly it’s the follow up call that didn’t happen!”

Helpful Report

Posted 1 year ago

Hello Mr Newman, sorry to hear we didn't follow up your request. Your comment and feedback have been pasted onto the team. Someone will be in touch shortly. Thank you for your understanding. The Tricel Team

Posted 1 year ago

“Recently had a UK6 STP installed. The tank appears to have intrinsic design flaws. Firstly, it is visually hideous, with a tall bright green plastic dome sticking up. Far more importantly, it is causing significant noise pollution. The blower is so loud I can hear it distinctly from inside my house. I asked Tricel about the noise and a helpful employee came out - and told me that the tank/blower is fine, the noise level normal and - according to Tricel - acceptable. Yet the way the thing is designed means there are wide gaps - up to c1cm - between the blower housing and the tank (why??); and the design of the blower housing means it acts as an echo chamber. In contrast, I had to put my ear within inches of my neighbours' tank in order even to work out that it was switched on. I am gobsmacked that Tricel is selling this monstrosity and very angry that I have unwittingly introduced (completely unnecessary) noise pollution into my quiet neighbourhood. I am just waiting for complaints from my neighbours.”

Helpful Report

Posted 1 year ago

We thank you for your comments and review, we're sorry the thank doesn't meet your expectations. Your review has been passed onto our team, who will be in touch. The Tricel Ream

Posted 1 year ago

“very bad, used the chatbot for a quote and heard nothing”

Helpful Report

Posted 1 year ago

Hello and thank you for your review. We're sorry to hear no-one has been in touch yet. Your feedback has been passed onto the team and someone will be in touch shortly. The Tricel Team

Posted 1 year ago

“No reply to my enquiry as yet”

Helpful Report

Posted 1 year ago

Good morning Ms Lees, we're sorry to hear no-one has contacted you yet. Your review and comment have been forwarded to our team, someone will be in touch shortly. Apologies for the delay. The Tricel Team

Posted 1 year ago

“The contact provided is not answering on the number provided?”

Helpful Report

Posted 1 year ago

Good morning, sorry to hear the contact provided hasn't answered. We'll check and come back to you shortly. The Tricel Team

Posted 1 year ago

“I contacted Tricel on 30th June 2023 asking about their products and services in connection with a Sewage Treatment System for Private Residences and NEVER got a response.”

Helpful Report

Posted 1 year ago

Good morning Ms Lucks, we're sorry to hear we haven't gotten back to you yet. Your email and message have been forwarded to our team, someone will come back to you shortly. Regards, The Tricel Team

Posted 1 year ago

“------------------- n/a”

Helpful Report

Posted 1 year ago

Thank you for your review, we've forwarded your original enquiry to the team. We'll come back to you shortly. Thanks, The Tricel Team.

Posted 1 year ago

“Sent an email saying they would contact me and never did. Very poor customer support and relations”

Helpful Report

Posted 1 year ago

Good morning, apologies you had a bad experience with us, we've forwarded your review to our team for them to reach out. We will come back to you shortly. The Tricel Team

Posted 1 year ago

“They sid they would respond and they didn't.”

Helpful Report

Posted 1 year ago

Good morning, apologies you had a bad experience with us, we've forwarded your review to our team for them to reach out to you. We will come back to you shortly. The Tricel Team

Posted 1 year ago

“Still waiting To hear from Them so can’t really write a review honestly”

Helpful Report

Posted 1 year ago

Good morning, apologies in the delay for getting back to you, we've forwarded your enquiry and review to our team. We will come back to you shortly. The Tricel Team

Posted 1 year ago

“LIKE PULLING TEETH, WEBSITE DOESN'T WORK PROPERLY WHEN CALCULATING POSTAGE AND CHECKOUT FAILS. SEND MESSAGES AND PEOPLE DON'T RESPOND... WHAT ELSE CAN GO WRONG?”

Helpful Report

Posted 1 year ago

Good morning, apologies you had a bad experience with us, we've forwarded your review to our team to find what you are looking for. We will come back to you shortly. The Tricel Team

Posted 1 year ago

“Nobody even bothered to answer my query!”

Helpful Report

Posted 2 years ago

Good morning Theo, your comments have been forwarded to the team, someone will come back to you shortly. The Tricel Environmental team

Posted 2 years ago

“Your agent came and had a look ,but 10 days later still waiting for the quote. That's very poor service.”

Helpful Report

Posted 2 years ago

Good morning, thank you for your review and apologies for the delay in getting back to you. We've passed on your review to our team, someone will come back to you shortly. Thank you for your understanding. The Tricel Team

Posted 2 years ago

“Having asked for assistance I was told someone would be in touch but this has still not happened”

Helpful Report

Posted 2 years ago

Sorry to hear we haven't got back to you yet. We'll be in touch shortly regarding your enquiry. The Tricel Environment Team

Posted 2 years ago

“No reply to my website enquiry other than this customer satisfaction survey!!!”

Helpful Report

Posted 2 years ago

Good morning Mr Fitzgerald; we're sorry to hear you haven't yet been contacted. We've passed on your review and original enquiry to the team. Someone will get back to you shortly. Thank you for your understanding. The Tricel Team

Posted 2 years ago

“Requested information on local.service agents. Still waiting over a week later.”

Helpful Report

Posted 2 years ago

Good morning Mr Campbell, apologies for not coming back to you sooner. We've forwarded your comments and original enquiry to the person looking after Scotland; he should be in touch soon. Thank you for your understanding, The Tricel Environment team

Posted 2 years ago

“Weeks after using Tricel's online help to track down a spare part for one of their STPs and being told their staff will get back to me, I've still had no response. Not just poor service: no service.”

Helpful Report

Posted 2 years ago

Mr. Hooley, we apologise for the delay in getting back to you. One of my colleagues will send you a quote for the desludging lid. Thank you for your understanding, The Tricel Environmental UK team

Posted 2 years ago

“As a H & S consultant, I need to get answers quite quickly when responding to customer queries and writing CoSHH assessments. After requesting a SDS I still haven't received anything. I completed the paperwork without any CoSHH data.”

Helpful Report

Posted 2 years ago

Good morning Mr Purvis, thank you for your feedback. We understand you needed a glass repair kit and not a wastewater treatment system, your enquiry was sent to the Leeds resin division. We hope your project goes well, please don’t hesitate to reach out to us again should you need anything else. The Tricel Environmental UK team

Posted 2 years ago

“Contacted UK about a property in France. Received 1 text from tricel France asking to confirm interest, nothing since. Very poor follow up”

Helpful Report

Posted 2 years ago

Good morning Mr. Davies, thank you for your feedback. All our apologies if the team in France hasn’t yet come back to you regarding your enquiry. We have indeed passed on your information to the local representative in the Pyrénées-Orientales and we have followed up with them last Friday. They should get in touch with you soon. All our apologies once again for the delay, the team in France should contact you soon. The Tricel Environmental UK team

Posted 2 years ago

Tricel Environment UK is rated 4.0 based on 113 reviews