Hi Mark,
We sincerely apologise for the delay. It has been escalated internally with our sales team. Apologies again for the delay.
Kind regards,
Tricel Composites
“The level of service was good but now needs to improve as the business has grown its got worse, prices vary a lot depending on the rep as some offer more discounts than others, there should be a fairer pricing structure, also hard to get a quick price to quote a customer.”
Hello Hounslow Building Supplies, our team will be in touch to see how we can improve our service. Thank you for your feedback. Kind regards, Tricel Composites.
Hi Explorer Boats. Thank you for your feedback - much appreciated by the team! We look forward to working with you again in 2023. Kind regards, Tricel Composites.
“You always get 5 start 10 if I could
But this times it's a 1 when I had one of your rep s call me and send a number of texts it's the one that's deals with Elnore windows in Bridlington it was me who put you all together and they do really big orders with you. He said I could have a better deal on things as a thanks but when I told your staff about it they got in touch with the wrong rep and Kiran fantastic sales jadwp she is had to make out I was telling a untruth but never lie I just do not do so she felt mmt so good so down to your deliver people and one of your reps that made out I was a dishonest person God.
That's why you got a one. Me and my. Uncle have shopped with you since 1985 I said a lot in this email but really lost for words . Please don't let it happen to someone else like me cos it's not a good feeling .
Merry Christmas you do have lots of fantastic staff.
Kevin holdsworth”
Hi Kevin, many thanks for your feedback. We pride ourselves on excellent customer service. Our team have been in regular contact with you and will continue to do so in relation to your concerns. Have a lovely Christmas. Kind regards, Tricel Composites.
