Trespass Reviews

Name: Trespass
Rating: 2.31

2.3 Rating 36 Reviews

31 %

of reviewers recommend Trespass

2.3

Based on 36 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Trespass 5 star review on 23rd November 2024

306

Anonymous

Anonymous // 01/01/2019

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“Manchester Arndale - i had been given and Arndale gift card, i only had £6 left on the card and with this i wanted to buy wash in rain repellent for my coat. i entered the store and the young man that served me was very polite and helpful, there was a woman there who was very rude, as the young man was checking to see if the Arndale voucher would work, she very abruptly interrupted and dismissed the checks telling me it doesn't work in that store. the young man proceeded to re check but was quickly told to just leave it. i completely understand not every store in the Arndale will take the gift card but i do not appreciate to be met with a rude staff member demanding that her colleague not check the card. I like trespass but i will not be shopping in that store again.”

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Posted 5 years ago

“Bought ladies jacket. Quality good . Value for money good. Delivery outstanding I ordered jacket 27th March and it was delivered to my door 29th March. Trespass online staff( I think they are based in Scotland) very helpful and informative. Will certainly buy from them again.”

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Posted 5 years ago

“Visited Astle trespass in West Bromwich last week, & had such a pleasant experience, lovely friendly blonde haired lady was so friendly & welcoming & helpful, helped me find the right sizing & fit of a DLX jacket, will be visiting again very soon”

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Posted 5 years ago

“Returned 2 items to store mid January, despite receiving a refund for one, the other did not materialise. After sending emails which were completely ignored and numerous phone calls where I was told it was their error and I would receive a refund in 7 days, I finally had to pass it to PayPal. Shockingly, they even failed to respond to PayPal’s request for more information, as a result, 7 weeks since I returned the item, I have my money. Have found the whole experience shocking and unprofessional, needless to say I will never buy anything online from them again. Buyer beware!”

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Posted 5 years ago

“No problems with my order. Dispatched items separately, so part of my order arrived 2 days later but no issue with this. No quality issues and reasonably priced.”

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Posted 5 years ago

“Worst online shopping experience of my life. I will never be ordering or buying anything from Trespass ever again. I bought 2 raincoats for my holiday in November, they were 2 weeks late and therefore I did not get them in time for going away. I returned the coats to a store in Manchester as soon as I was back, I had to wait around for about an hour whilst the manager of the store tried to process the refund. This was frustrating in itself and once I finally got the email confirmation about the returns I thought the unsatisfactory service I had received since buying the coats was over, but I was very wrong! After a week of realising I had not received my refund, I first of all submitted a query form on the Trespass website, that was unsuccessful so I ended up calling multiple times speaking to various customer service advisors and they each told me something completely different about my refund, one even told me I had not returned any goods! So after weeks of chasing Trespass via the phone and online forms I have finally received my refund - 12 weeks after returning the goods. I wish I had read these online reviews before making the purchase in the first place! To add to my loathing of Trespass, I have now been billed £15 for the calls I made to their helpline which is an 084 number. NEVER BUY FROM THIS COMPANY”

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Posted 5 years ago

“Delivery was earlier than stated on the website. The products were exactly what I ordered, and great quality. I will definitely be ordering from them again, and would recommend to friend's and family.”

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Posted 6 years ago

“I ordered 2 pairs of wellies, and a pair of welly socks for my daughter. The £2.99 socks arrived with a security tag still attached and so I couldn’t use them. On contacting Trepass they expected me to pay £3 to rerun them and then they would remove the tag for me!!!! What would I pay more than the value of the item again to return them? I expected an offer of ‘postage paid’ at least, if not a replacement product!!!! Abominable customer service!!!!! Don’t bother ordering from them!”

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Posted 6 years ago

“STAFF MEMBER WAS VERY POLITE AND FRIENDLY”

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Posted 6 years ago

“The quality of the goods they produce is second to none and when they have a sale, boy, do they have a sale! I have bought various garments from them, of late, and they have all been first rate and well priced. I would recommend their fleece lined winter trousers . Brilliant for keeping this pensioner cosy in a Scottish winter. Well done Trespass!”

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Posted 6 years ago

“Easy to change a Christmas present, with receipt.”

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Posted 6 years ago

“I visited their Birmingham store and was treated very unprofessionally by a female assistant. She was condescending and sarcastic in the first instance. I spent over £150.00 last November 2017. In this visit I purchased a child's ski suit. Whilst confirming via telephone what sizes I required for boots, the female concerned became very rude when I asked her if she had a size 8 boot. She said she had no clue, I then asked "can you find a size 8, is that something you can do. She became very unprofessional and "projected" her own insecurities onto me saying "I was being sarcastic". I have over 24 years experience as a Salesnab/Key account manager and Government account manager. She was totally unprofessional and I believe she has a racist agenda. I will never shop there again. Absolute disgrace. I was given the name of Kerry Grannon. I spent money in this shop, was looking to spend my monies on other items, and became I enquiried if she could find a size 8 she demanded I left the shop. She is a disgrace and her male colleague could not be bothered to rectify the situation. It's not my fault the store is closing down, therefore I am not responsible for people's emotions.”

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Posted 7 years ago

“I was looking for some walking boots and went in to the Keighley branch. Friendly and helpful staff cheered me up no end, lent me bigger socks to try on shoes with and I left with a great deal on some boots that fit like a glove. Excellent :)”

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Posted 7 years ago

“Good service but mext day delivery actually took 2 days”

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Posted 7 years ago

“i recent was brought a COMPAC MAC PACKAWAY WATERPROOF COAT. it claims to be breathable.i wore it once and for only 10 mins and i was soaked not by the rain but from sweat. it was like wearing a plastic bag. so i returned it as not fit for purpose well it took a long time and a few emails to explain to them why this was returned then all went quiet ,today they returned it to me . i asked why and they said they could find nothing wrong with it.. i did suggest they wore it and take a walk.. so zero points for product and even less for customer service..”

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Posted 7 years ago

“Great sale on”

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Posted 7 years ago

Trespass is rated 2.3 based on 36 reviews