Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,967 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 8th April 2025

Julie M

Mr Geoff M

Tree2mydoor 5 star review on 8th March 2025

Sue M

Tree2mydoor 5 star review on 5th March 2025

Melanie C

456

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the product. Not happy that I paid extra for Saturday delivery but the product arrived the following Monday.”

Helpful Report

Posted 1 week ago

Hi Emma, Thank you for taking the time to leave us your review. We’re glad to hear you’re happy with the product, but we sincerely apologise for the delay in delivery despite selecting our Saturday service. This is certainly not the experience we intend for our customers, and we appreciate your feedback as it helps us improve our services. Please contact us at care@tree2mydoor.com, and we will look into this matter immediately for you. We look forward to hearing from you.

Posted 1 week ago

“Tree very underwhelming”

Helpful Report

Posted 4 weeks ago

Hi Elaine, Thank you for taking the time to share your feedback with us. We're sorry to hear that the tree did not meet your expectations. As we discussed via email, the tree did meet the specification on our product page, nevertheless, we only ever want our customers to be delighted by the products they receive, and apologise if you feel we fell short on this occasion. Rest assured the Olive Tree you received is 5/6 years old and of the highest quality, and will bring beauty to its surroundings for a very long time. If there's anything specific you'd like to discuss or if there's any way we can assist you further, please don't hesitate to reach out at care@tree2mydoor.com.

Posted 3 weeks ago

“Beautiful tree, beautifully wrapped. I have marked it down only because in transport most of its lemons and a branch fell off. It is being well loved in its new home and is otherwise such a treat.”

Helpful Report

Posted 5 months ago

Thanks so much for your review, Chloe! We appreciate you taking the time to leave us your feedback. We're sorry to hear that a branch fell off and the lemons dropped during transit. It's always our goal to ensure everything arrives in perfect condition. Rest assured our lemon trees are 5-6 years old and produce fruit up to 4 times per year, so it won't be long before you see new fruit developing. Just make sure to give your new lemon tree plenty of sunlight! If you want to speak to us further about this matter, or need any assistance in the future, please don’t hesitate to reach out to us at care@tree2mydoor.com. We're always happy to help!

Posted 4 months ago

“I am just a little disapointed with the 5th aniversary rose that I received, however the delivery was first class and the tree itself was very heathy, however there was not a single flower or even a bud. A yellow flower for a 5th Aniversary would have made the gift more fitting.”

Helpful Report

Posted 8 months ago

Dear Bernard, Thank you so much for taking the time to share your feedback about your experience with Tree2mydoor. We really appreciate you taking the time to do this and we're happy to hear that you are pleased with the service we provide. We apologise that your rose arrived without flowers. Whilst we do everything we can to ensure that our roses go out in bloom, this cannot always be guaranteed unfortunately. We are confident that the rose will however provide an abundance of beautiful blooms over the coming years. If you require any further assistance, please let us know at care@tree2mydoor.com. We're always happy to help!

Posted 8 months ago

“The tree arrived a day later than was promised and when it arrived and I removed it carefully from the box several of the lemon fruits had fallen off and were found at the bottom of the box. Otherwise the tree looked in good shape and well wrapped”

Helpful Report

Posted 8 months ago

Hello Geoff, Thank you so much for taking the time to share your feedback about Tree2mydoor! We truly appreciate it. We're happy to hear your Lemon Tree Gift arrived in good condition, despite the lemons having fallen during transit. Rest assured our lemon trees bare fruit up to 4 times a year, so you should see new fruit developing in no time. If there is anything else we can help you with, please let us know at care@tree2mydoor.com.

Posted 8 months ago

“I think the pictures for the uninitiated are a little misleading and perhaps there should be a this is what your getting shot. I also thought it may have been a day earlier than it turned out to be. And as for the extra emails it seemed to generate, not really impressed. Delivery driver just abandoned it at the door too. The presentation of the box is good hopefully the item will grow to be the Bush in the picture, you can't tell.”

Helpful Report

Posted 11 months ago

Thanks again, Stevan for taking the time to leave us your feedback. Rest assured you have received a very healthy rose bush, that will flourish hugely over the coming weeks. We do apologise for the way in which our courier handled your order and your comments will be discussed with them. Enjoy the rose and if there is anything else we can help you with, please let us know at care@tree2mydoor.com.

Posted 10 months ago

“I have used you a number of times and recently bought two roses from yourselves as gifts, the first one came and only I was in my mother in laws house at the time they didn't know who it came from. The information was on the invoice/delivery note and they didn't see it. I think it would be better as a little card just as you get in the florists. I know you can add cards at an extra cost but I didn't want that. I recently received a gift similar to this from another company and their card info was so much better. I”

Helpful Report

Posted 11 months ago

Hi Craig, Thank you so much for your recent purchase. We are so happy to have been of assistance to you again and your continued loyalty is much appreciated. We work very hard to make sure that our living gifts, and everything that goes into the final product, is as kind to the environment as possible. We make sure all our packaging is eco friendly and kept to a minimum, hence why basic gift messages are printed on our dispatch note, and not sent separately. We appreciate your comments however, and this will be discussed with the relevant people. If you require any assistance with your current or future purchases, please let us know at care@tree2mydoor.com. We are always happy to help.

Posted 11 months ago

“Whilst the product was nice, the company omitted to include my message that somewhat detracted from a nice experience. My friend had to ring round her friends to ascertain who sent it.”

Helpful Report

Posted 1 year ago

Dear Jayne, Thank you so much for taking the time to share your feedback with us. We are very sorry to hear that your message was missing from your order, as that is never our intention. We completely understand the importance of a gift being delivered in perfect order and apologise that we missed the mark on this occasion. If we can be of assistance please do not hesitate to let us know at care@tree2mydoor.com. We are always happy to help.

Posted 11 months ago

“Delivered on correct day. As it was a gift for someone 350 miles away I cannot comment on what was delivered!”

Helpful Report

Posted 1 year ago

Hi Andrea, Thank you for your review. We are delighted to hear that your gift arrived on the day you requested, as that is always our intention. We hope the gift will be enjoyed for a very long time. If you require any further assistance, please let us know at care@tree2mydoor.com.

Posted 1 year ago

“Pleased with product & delivery. However, getting emails too regularly & unable to unsubscribe.!!”

Helpful Report

Posted 1 year ago

Hi Roy, Thank you for taking the time to leave us your review of tree2mydoor.com. Whilst we are delighted to hear that you are pleased with your order and our delivery service, we are sorry to hear that you are having trouble subscribing from our emails. Rest assured we have taken care of this for you and you should no longer receive our marketing communication. If there is anything else we can help you with, please do not hesitate to let us know at care@tre2mydoor.com.

Posted 1 year ago

“The delivery was made on time”

Helpful Report

Posted 1 year ago

Dear Fiona, Thank you so much for taking the time to share your review of our Remembrance Rose Bush Gift. If you ever need any assistance with your purchase, please don't hesitate to reach out to us at care@tree2mydoor.com. We would be more than happy to assist you.

Posted 1 year ago

“Firstly, my purchase was supposed to arrive on 22/12/2023 but, as documented with yourselves, there was a delay from the delivery company and so it didn’t arrive until after Christmas. Unfortunately, she’s not very well as she obviously wasn’t kept in the best conditions between dispatch and delivery. We are doing the best to revive her and will let you know how we get on. Thank you for your concern.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Justin! We really appreciate it however we are very disappointed to hear that your Corkscrew Bay Tree arrived in a less than perfect condition, as that is never our intention. We pride ourselves on supplying the best products to all of our customers and when we are let down due to events outside of our control, it is very frustrating for our whole team. If you would like to contact us at care@tree2mydoor.com, we would be happy to look into the matter further for you. We are always happy to help!

Posted 1 year ago

“Considering the company asked for my review yet still haven’t responded to my customer service message I’ll go ahead. Lemon tree arrived - looks fantastic except the lemons weren’t secured to the tree and the branch has come off. Very slow response and I am actually still waiting to hear back. My initial order (279957) was 3 weeks ago and now it would be difficult to rectify the situation in time for Christmas since this is a gift…”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for taking the time to leave us your review. We received your email regarding the delivery of your lemon tree and apologise if you have not seen our response. Perhaps it went to your spam folder. We wrote back to you the next morning. We want all of our customers to be delighted by our products and the service we provide, and we are so sorry to hear that you feel let down on this occasion. We do everything we can to ensure that our products arrive in the best possible condition, and on time, and when that doesn’t happen due to events outside of our control, it is very frustrating for our whole team. Please contact us at care@tree2mydoor.com and we can look into the matter further for you. We look forward to hearing from you.

Posted 1 year ago

“Customer service was good I response to complaint. Overall happy with product and service. Let down by card”

Helpful Report

Posted 1 year ago

Thanks again, Linda for your feedback! We strive to deliver the best possible products and service to our customers, at all times, and we were happy to have been able to assist you with your complaint. Please don't hesitate to contact us at care@tree2mydoor.com if you need any help in the future - we're always here to help.

Posted 1 year ago

“The tree was very small for the price. I realised that Marks and spencer do an olive tred for twice the height but same price. Although it was a good quality tree i now realise in comparison to other retailers yours was very expensive.”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you for taking the time to leave us a review of our Christmas Mini Olive Tree Gift. We are sorry to hear that you are a bit disappointed with the size of the tree compared to those sold by some high street retailers. Our trees all come with a free MyTree Warranty and after sales care, that includes monthly emails that give you all the information you need to care for your tree that month, taking into account the seasonal changes. Our customer service team are also on hand to offer help and advice where needed. If there is anything we can do for you, please let us know at care@tree2mydoor.com. We are always here to help.

Posted 1 year ago

“It was delivered upside down”

Helpful Report

Posted 1 year ago

Hi Ros, We are so sorry to hear that your order arrived upside down, despite our packaging clearly stating 'This Way Up' and 'Fragile'. We do everything we can to ensure our products arrive in the best possible condition, and when we are let down by our courier in this way, it's very frustrating for our whole team. If there is anything we can do to help with your order, please let us know at care@tree2mydoor.com.

Posted 1 year ago

“Tree arrived on time. It was a Ruby Anniversary gift. We ordered a gift card with it, with a message, but card not included so person didn't know who it was from. They guessed by process of elimination.”

Helpful Report

Posted 1 year ago

Hi Caryl, Thank you once again for taking the time to leave us a review. We are so sorry that your card and message were not included with your order. This is far from the level of service we set for ourselves and your feedback has been passed to our Packing Manager for their immediate attention. Thank you for taking the time to leave us your review, and please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 1 year ago

“I ordered a lemon tree but unfortunately an Orange tree was sent . It has been sorted out now ! It was a gift”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for taking the time to leave us your review. We are so sorry your recipient received the incorrect tree, and we can confirm that this issue has now been resolved with your recipient. The issue has been discussed with our Nursery Manager, to ensure this does not happen again. If you need any further assistance with your purchase, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 1 year ago

“Brought as a gift so sent to recipient however was told it was delivered upside down luckily not for long ? Other than that she’s actually happy with healthy plant”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you for taking the time to leave us a review. We are so sorry to hear that your order was not handled with due care and attention by our courier and rest assured we will be discussing with them to ensure this issue is addressed moving forward. We hope your recipient enjoys the Tulip Magnolia Tree for many, many years to come and if there is anything we can help you with, please let us know at care@tree2mydoor.com.

Posted 1 year ago

“Ordered a tree for a cousins 70th birthday. Most important was that it was delivered on the day- sadly it wasn’t. Can’t comment on the quality, as I don’t live around the corner but they have said it’s lovely.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times and apologise that your delivery was delayed. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 1 year ago

Tree2mydoor is rated 4.7 based on 12,967 reviews