Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,990 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,990 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 20th April 2025

459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was 10 out of 10 when spoke to the team member about the delvery. Unfortunately the plant itself was far smaller than I have expected or was displayed on the web.”

Helpful Report

Posted 8 years ago

“Bought a specific plant for mothers day well in advance only to get a message a few days before delivery to say they had run out. Given how early I'd offered I'm more than a little annoyed”

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Posted 8 years ago

“I ordered 2 remembrance trees for 2 people at different addresses. While the orders went through ok with me paying the 2 separate delivery charges neither orders were received and it ended up with one of the recipients having to go to collect both orders. When I contacted Tree2mydoor I was told that as far as they were concerned the orders went out ok.”

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Posted 8 years ago

“I ordered a £45 gift voucher and was charged £7.50 for delivery, which I assumed meant I would be sent a proper voucher. Instead I have received a computer printout and a card with a cheap sticky label inside with my message on. Not impressed, I could have done a better job myself and saved the delivery cost.”

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Posted 8 years ago

“Delivery was due yesterday - I waited in all day, it did not arrive. I wanted to deliver it personally and so the visit to my friend to deliver the gift has had to be postponed - not the greatest thing at Christmas time. The company have responded promptly to my complaint, but still disappointing with a £7.50 delivery price tag attached to the purchase. Glad I didn't pay more delivery charge for a specific time slot!!”

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Posted 8 years ago

“Delivery arrived 24 hours later than expected. Packaging very damaged and delivery driver admitted he was embarrassed to deliver them in the state they were. Fortunately the contents were undamaged when the packaging was opened. This was a gift and it did not make a good impression.”

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Posted 8 years ago

Hello, many thanks for bringing this issue to our attention. Could you email us your details so we can raise the problem with the courier firm? Tree2mydoor Team

Posted 8 years ago

“I could not complete my order as there was a problem with the website so I had to phone up and the error was never properly explained. I kept being reminded about my incomplete shop despite having told you of the problem. I have no idea if my gift has arrive and would like that information please. Even this review page displays very poorly on my phone. The trees are a great idea but the process around it has put me offbuying again”

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Posted 8 years ago

“Do not expect too much as you basically get a 15" twig... so disappointing when it arrives. A picture should be shown of something typical that you will actually receive! I don't recommend unfortunately!”

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Posted 8 years ago

“When I clicked for final payment the delivery charge was still £7.50 but when I opened your confirmation email this had risen to the higher charge of £17.50. If this higher charge had shown before I made final payment then I would not have shopped with you. This needs to be fixed. There is strong resentment in N.Scotland against this greedy practice,by couriers and the companies that use them,of assuming that any address north of the Central Belt is ripe to be ripped off. It is a shame this happened because the plant I received looked to be fine and healthy and was nicely gift wrapped.”

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Posted 8 years ago

“Really disappointed that the plant arrived with no message on the card despite informing the company by email.”

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Posted 8 years ago

Hello, sorry to learn this. Please can you pop over an email with details to care@tree2mydoor.com and we will get one in the post straight away?

Posted 8 years ago

“I ordered this for my friends silver wedding anniversary. Disappointed only one rose head NOT what it showed in the photographs online. Expensive for what it was ????”

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Posted 9 years ago

“The plant was delivered incorrectly to a neighbour around the corner even though the address on the item was correct. Unfortunately, because of this it did not arrive on the couple's anniversary. The plant itself was good.”

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Posted 9 years ago

“paid for next day delivery for a once in a lifetime 60th wedding anniversary for my parents it never arrived on the day all down to the courier firm i know not the supplier but still let down big time , had to arrange a late delivery the chap from the supplier did his best and was helpful but the courier was awful”

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Posted 9 years ago

“I ordered a rose bush for an anniversary present using the online delivery system to be delivered on Friday - very disappointed to find it did not arrive as requested. This has spoilt the surprise for my sister and her husband - it is now 12:02 on Saturday 5th March and its still not here.”

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Posted 9 years ago

“Delivered 4 days late, packaging also ripped and damaged on arrival. Very disappointed.”

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Posted 9 years ago

“Received the wrong tree. Emailed three times but no response at all from the company. Poor show.”

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Posted 9 years ago

Hi Simon, Many thanks for your review. I have checked our emails, instant message, ticketing and voicemail systems and i cannot find any emails from your email address. If you can forward these emails to care@tree2mydoor.com we will ensure they are followed up right away. Many kind regards, Tree2mydoor

Posted 9 years ago

“Very disappointed !! The box arrived damaged and once opened a few of the branches were hanging off. I had expected the tree to be in full leaf as per the picture on the website. The description said it was " a little beauty" this no was beauty - the tree had no leaves at all and as just a stem with a few naked branches. This was a gift for my mothers 80th birthday and we opened it together on arrival. It was difficult to hide her disappointment at this gift but i promised her that it would bloom given time. I sincerely hope it improves.”

Helpful Report

Posted 9 years ago

Hi Janine, Many thanks for your review. We are sorry that you are disappointed, the peach trees are deciduous as stated on the website. The leaves and flowers will develop around April. We are also sorry to hear that your box was damaged when it arrived. If you would be so kind as to email care@tree2mydoor.com with the details I will ensure this is followed up with the couriers as we take every care to ensure they arrive perfectly. Many kind regards Tree2mydoor.

Posted 9 years ago

“I have been trying to contact your company without success, the white diamond wedding rose bush was nothing more than twigs and not as advertised. Embarrassed to have had this gift delivered. Would like a refund.”

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Posted 9 years ago

Hi Stephen, Many thanks for your review. I have checked our emails and we have nothing showing under your email address. If you have been trying to ring us our customer service line is opening Monday to Thursday 9-5 and Friday 9-4. The roses are currently dormant and will not have flowers or leaves until around April. We do have this information on our website. If you would be so kind as to email your issues to care@tree2mydoor.com a member of our customer service team will only be more than happy to help with your request. Many thanks, Tree2mydoor

Posted 9 years ago

“This was a gift for someone in their new home. Unfortunately the card and message were not sent with the two trees I ordered and one of the trees is not what I ordered. Shame, I'm a bit disappointed.”

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Posted 9 years ago

Hi Claire, Many thanks for your review. I am sorry that the card was missing and that you received an incorrect product. If you would be so kind as to email all of the details to care@tree2mydoor.com I will ensure this is followed us as an urgency. Many kind regards, Tree2mydoor

Posted 9 years ago

“I didn't receive an email to track the order nor have I heard anything from the recipient confirming the order has been received. Therefore find it difficult to rate”

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Posted 9 years ago

Hello Chris, Thanks for taking the time to review your order. Sorry that you did not receive an email to say your order has been dispatched. I will have our IT team look into it, but did you know you can also check the status of your order by logging into you account through the website? I have double checked and can see your order was delivered at around 12:15 on 14th January as you requested. Have a great weekend! Tree2mydoor

Posted 9 years ago

Tree2mydoor is rated 4.7 based on 12,990 reviews