Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,974 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,974 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 15th April 2025

Yvonne B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the diamond anniversary bush for my sisters Diamond wedding anniversary & she was not impressed at all, she has planted the bush in her garden, however she is not very hopeful”

Helpful Report

Posted 3 years ago

Hi Kitty, thank you for the review of our service. We are sorry to hear that the recipient is not satisfied with the gift. If the recipient is concerned with the quality of the gift or unsure on care instructions, do not hesitate to get in touch via our care@tree2mydoor.com email. We always want to be sure that all of our customers and recipients are extra pleased with the service and gifts provided, so if there are any issues we will look into how these can be resolved.

Posted 3 years ago

“As my recipient has yet to receive their gift I cannot comment on the actual memorial tree gift. I ordered a memorial tree gift on Tuesday 22nd of Feb. Today is Thursday 3rd of March and the only update I have received is from DPD (Saturday 26th feb) to tell me they have received details of my order but as yet they do not have my parcel. I did order a personalised plaque and website said this could take up to 10 days but I would have appreciated an update by now as this is day ten.”

Helpful Report

Posted 3 years ago

Hi Deborah, thank you for the review of our service. We are so sorry for any confusion and inconvenience caused by this issue. We have looked into this for you and this order has now been delivered on 4th March. We definitely understand your concerns on this matter and have taken the appropriate action to evaluate the situation to determine what caused the issue. A website issue has been found and we feel this has now been corrected. When selecting delivery of engraved items our website should not have allowed you to select 'standard' 3-5 day delivery at checkout which is why the issue happened, due to a delivery method conflict. Rest assured this has now been corrected and will not happen again in the future, apologies for this. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Ordered a small lime tree with next day delivery for a birthday gift. Website and ordering system all went smoothly but the package did not arrive. Three days after the birthday with still no signs of the gift I contacted Tree2myDoor and they dispatched one immediately that arrived via DPD the following morning. I hope the first tree is OK, wherever it is.”

Helpful Report

Posted 3 years ago

Hi John, thank you for the review of our service. We are so sorry to hear that the original tree did not arrive, due to the volume of orders our couriers deal with on a daily/weekly basis, sometimes these things can unfortunately happen. There are no excuses in this situation and we have taken your feedback on board to improve this part of our order fulfilment. We are glad we could assist you in getting a replacement sent out, and do hope you can enjoy this tree for many months and years to come. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Everything was OK, but my card wasn't included in the package.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, thank you for your review of our service. We are so sorry to hear that your card was not included in your order. Please do get in touch with our care@tree2mydoor.com email. Our lovely customer service team will provide a response usually within the hour on a weekday. If this is over a weekend the response time may be longer however we do try get to the most urgent of enquiries. We are eager to assist you on this.

Posted 3 years ago

“The delivery was quick but the plaque was not engraved. However when l pointed it out an engraved plaque was sent quickly”

Helpful Report

Posted 3 years ago

Hi Judith, thank you for your review of our service. We are sorry that the plaque was not engraved originally, however we are delighted we could help you get this resolved. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Although the plant was lovely and gift wrapped beautifully the stress was trying to get in touch to see when it would be delivered. Despite numerous phone calls, finally got a call back which I missed and then few days later an email confirming it was on its way.”

Helpful Report

Posted 3 years ago

Hi Surrinder, thank you for the review of our service. We do apologise that we were unable to get back in touch with you right away, our phone lines can be really busy during certain times of the day. We recommend our care@tree2mydoor.com email for the most urgent enquiries. Our lovely care team will always aim to provide a response within the hour.

Posted 3 years ago

“My order was only half complete. When I contacted the company the response was prompt, the source of failure was identified and the suppliers notified. As I write it has still to arrive.”

Helpful Report

Posted 3 years ago

HI Simon, thank you for your review of our service. We have looked into this situation for you and it appears your missing item has now arrived. Apologies for the delay on this and we are glad we could help you. Do get in touch with us via our care@tree2mydoor.com email if you require any further assistance.

Posted 3 years ago

“It was a present for someone so paid £8 to pick delivery date but was delivered the next day. No care instructions with the tree”

Helpful Report

Posted 3 years ago

Greetings, thank you for the helpful feedback on our service. We are disappointed to hear of the courier's delay with this order and will be sure they do much better in the future. Regarding care advice, please accept our apologies for this. This may have fallen out of the packaging during transit, so please do refer to the link below for more information on the care of this lovely Olive Tree. https://tree2mydoor.com/blogs/content/olive-tree-care-guide If you require further assistance, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“whilst this was a gift, hence I do not know how the plants were, it was easy to order. However despite ordering well ahead of time I was only told a few days before scheduled delivery, that the vital date arranged could not be met due to Christmas holidays. I feel more notice of this would have changed my mind about this gift.”

Helpful Report

Posted 3 years ago

Hi Ernestine, thank you for the feedback on our service. We are so sorry about the delay with your order, we have really done our best to make this experience as cohesive and stress free as possible. To know this has not gone the way we had planned is very upsetting. Please do not hesitate to get in touch via our care@tree2mydoor.com email if you require any further assistance on this matter, we are always here to help.

Posted 3 years ago

“The first tree purchased was an olive for a family member for Christmas abs arrived on time . The second one did not go to the correct addresses . Trying to resolve this problem as I believe it was thr courier issue .”

Helpful Report

Posted 3 years ago

Hi Sara, thank you for your review of our service. We have looked into this for you and it appears we have gotten to the bottom of this issue for you. We are so sorry for the delay and inconvenience on this situation, however we are delighted we have been able to resolve this for you. Do not hesitate to get back in touch via our care@tree2mydoor.com email if you require any further assistance.

Posted 3 years ago

“I ordered a rose to be delivered to a friend. Told by company that my card hadn’t worked. Asked to reorder - friend now has 2 roses both paid for by me. Contacted Tree 2 my door by email - heard nothing!”

Helpful Report

Posted 3 years ago

Hi Anne, thank you for getting in touch regarding this situation. Apologies for the delay in our response to your review, however we have looked into your query via our care@tree2mydoor.com email and have discovered that there was a misinterpretation of our initial email. In our initial email, we stated that we do not take orders over the phone and there was no mention of your initial order being unsuccessful. We are so sorry for the confusion and inconvenience caused.

Posted 3 years ago

“the tree didn't look like it was in great shape, quite a few of the leaves had been nibbled on by something and it was particularly small. the tree was left propped on a step (not even upright) when I got home it was laying in the drive way, box was in absolute pieces, this is the second time I have had this issue”

Helpful Report

Posted 3 years ago

Hi Natalie. We are so sorry to hear that your trees leaves may have been nibbled on by some sort of insect (we suspect this could be a caterpillar) and the courier delivered this in an unacceptable manner. This is incredibly distressing to hear as we take the quality of our trees extremely seriously. The courier is currently undergoing a review for their service at this moment so I can assure you this issue is not being taken lightly. If you would like us to assist you further on this matter please contact our care@tree2mydoor.com email. This will allow us to take more detailed information from your order and get to the bottom of any further concerns you may have.

Posted 3 years ago

“The rose bush arrived in tact but I would not have chosen it if Id seen in a garden cetre , the folliage buds were small and a bit fragile looking and Im not sure how well it will take .It is a gift so I have my fingers crossed”

Helpful Report

Posted 3 years ago

Thank-you Kathryn for taking time to review your rose bush. We are so sorry you were unhappy with this item. We use only the best suppliers as we aim to always source the best quality products as we want all of our customers to be delighted. We are sorry that this is not the case with your item. We appreciate your feedback and will ensure this is communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 3 years ago

“Bought as gift”

Helpful Report

Posted 3 years ago

Thank-you Diane for taking time to review Tree2mydoor.com. We are so sorry you were unhappy with your experience with us. We want all of our customers to be delighted. We are sorry that your experience does not reflect this. We appreciate your feedback and will ensure this is communicated to the relevant people. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 3 years ago

“The packaging was very flimsy and not at all secure. Only one piece of narrow tape half way round the central of the package. Everything inside the package was rattling around.”

Helpful Report

Posted 3 years ago

Thank-you Catherine for taking time to review our Tree2mydoor.com. It is our aim at T2MD to delight all of our customers. We are so pleased that you are happy with your gift/purchase and the service we provided. Regarding the packaging, we will definitely review this and make sure to improve upon this in the future. We always aim to strike a balance between eco-friendly and secure packaging, and we are grateful for your feedback on this matter. If you have any further queries/concerns please do not hesitate to get in touch via our customer service email of care@tree2mydoor.com

Posted 3 years ago

“Bought a 25th anniversary rose bush, was sent Fab at 60.... Nice rosebush but without the anniversary element I could've just bought one from the garden centre really. I had a brief exchange of emails with them but that was that really. Shan't use them again.”

Helpful Report

Posted 3 years ago

Thank-you F C Higgin for taking the time to review our service at Tree2mydoor.com. We are so sorry for the issue with your order as we always aim to delight all of our customers. We are so sorry this level of service we aim for was not met, and we will take your feedback and comments on board to improve our service in the future.

Posted 3 years ago

“Ordered from Tree2mydoor as they promised specific date delivery, which was wanted for a special anniversary gift. They failed to adhere to this promise, but when I challenged & requested a refund, it was instantly granted. Appreciate the integrity but please try to advertise services you can deliver.”

Helpful Report

Posted 3 years ago

“The rose I bought was nicely presented but was very much let down by the size of the plant”

Helpful Report

Posted 3 years ago

“Was happy with the website and the product but the delivery could have been better. The box was bashed in upon arrival and was a wedding gift so I wasn’t very pleased. Thankfully the tree was ok.”

Helpful Report

Posted 3 years ago

“Was easy to order. I live abroad and so didn't see the rose. Apparently the recipient was away until the day after delivery and was concerned that it was left outside the door as it could have been taken, luckily it wasn't. I was emailed a picture of the delivery which was good but I am not in the country so not very helpful. Also I gave the phone number of recipient but guess no one called them to find out they were not there. However they say the rose is good”

Helpful Report

Posted 3 years ago

Tree2mydoor is rated 4.7 based on 12,974 reviews