Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,976 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,976 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 15th April 2025

Yvonne B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rose was delivered on the 3 March we asked it for 7th of March”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to leave us a review. We apologise that your order was delivered early. On checking the details we can see that you selected our 48hr delivery service, therefore your order was delivered on the 3rd March as opposed to the 7th. We hope this clarifies the situation for you and if you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 2 years ago

“The fact that I haven't received my product is pretty hard to write a review”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for taking the time to leave us a review. We are so sorry to hear that you are yet to receive your order. We have checked our system and cannot find any outstanding orders for you. Please let us know your order number/details and we will be happy to look into this matter further for you. You can contact us at care@tree2mydoor.com. We look forward to hearing from you.

Posted 2 years ago

“Charged me £5 delivery for an online print at home gift voucher. No idea if the recipient ever used the voucher. But what a rip off, won't purchase from here again”

Helpful Report

Posted 2 years ago

Hi Rachel, thanks for your review. It looks like you also added a card to a virtual voucher which is why you have been charged and this was an automatic system procedure to do. Please be rest assured that we did not rip you off. Kindly get in touch with our customer service team and they will happily resolve this for you and hopefully you can consider changing your 1 star review. Email them on care@tree2mydoor.com with your order ID or reply to your confirmation email.

Posted 2 years ago

“This hasn't been delivered. The picture from DPD isn't the address provided, or addresses near by. Checked with neighbours and addresses with similar sounding names and they've not had a delivery.”

Helpful Report

Posted 2 years ago

Hi Janette, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service, and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“I didn't receive my order yet!!! I demand a refund!!!”

Helpful Report

Posted 2 years ago

Hi Oleksandr, Thank you for taking the time to leave us a review. We can see that you requested your order to be taken to Argos (Sainsbury's) for collection. Please let us know if there is anything else we can help you with at care@tree2mydoor.com.

Posted 2 years ago

“Tree ordered has not been delivered and no explanation.”

Helpful Report

Posted 2 years ago

Hi Denis, Thank you for taking the time to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people, immediately and a replacement order will be with your recipients tomorrow. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“Worst experience ever. Failed to deliver and charged for that.”

Helpful Report

Posted 2 years ago

Hi Lurii, Thank you for taking the time to leave us a review and your feedback. We are so sorry to hear that you have had a disappointing shopping experience with us. As we have confirmed in our email, our courier was unable to locate your delivery address as the information provided was incomplete. We apologise sincerely for the inconvenience you have been caused.

Posted 2 years ago

“Didn’t receive my order and there is no tracking number and no way of contacting the courier of anybody at tee2mydoor. Very very disappointing”

Helpful Report

Posted 2 years ago

Hi Anna, Thank you for taking the time to leave us a review. We are so sorry to hear that you have had a disappointing shopping experience with us. This is far from the standard that we set for ourselves, and we have taken note of your feedback. Please contact us at care@tree2mydoor.com if we can help in any way.

Posted 2 years ago

“Ordered 10th December following uncles death. Finally dispatched on 19th (paid extra for priority delivery) still not delivered on 26th December.”

Helpful Report

Posted 2 years ago

Hi Colette, Thank you for taking time out of your day to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“Absolute nightmare . My item still hasn’t arrived it’s been 8 days and I paid nearly £10 for next day delivery. They have kindly refunded me that however my friend is still waiting on her flowers . Wouldn’t be so annoyed if she hadn’t just lost her dad and I was trying to send her something”

Helpful Report

Posted 2 years ago

Hi Miranda, Thank you for taking time out of your day to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people, immediately. We have checked the tracking for your order and can see that the delivery how now taken place. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“never arrived money refunded”

Helpful Report

Posted 2 years ago

Hi Patrica, Thank you for taking the time to leave us a review and your feedback. We are so sorry to hear that you have had a disappointing shopping experience with us. This is far from the standard that we set for ourselves. Please contact us at care@tree2mydoor.com if you need further assistance. We are here to help.

Posted 2 years ago

“I placed my order on 4/9/22 it is now 13/9/22 and I still haven’t received anything and now you’re asking me for a review. Is this a joke?”

Helpful Report

Posted 2 years ago

Hi Shirley, Thank you for taking the time to review Tree2mydoor. We are so sorry to hear that you were unhappy with the service you received from us. We want all of our customers to be delighted with their experience and we are sorry that this is not the case for you. We are currently looking into this for you, and will get back to you as a matter of urgency. We appreciate your feedback and will ensure this is communicated to the relevant people. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“Order never delivered”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you so much for taking the time to review T2MD. We are so sorry that your order of the At Peace rose bush and card was not been delivered and a refund of your order was issued. We take great pride in our products and service and strive to reach the highest standards at all times. We are therefore very disappointed with our couriers and please rest assured that your feedback with be discussed with the relevant people, immediately. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com

Posted 2 years ago

“Not possible to write a review as goods still to arrive 10 days after order and no phone number available to call and ask why???”

Helpful Report

Posted 2 years ago

Hi Mark, We are so sorry that you have yet to receive the Annual Citrus Tree Feed you ordered. This level of service is unacceptable and we will resolve the situation as quickly as possible. In the meantime, if you ever need to contact us, please do so at care@tree2mydoor.com. We are always more than happy to help.

Posted 2 years ago

“I paid for a next day delivery, the tree did not arrive, I chased it up, eventually getting a response to say it had not left you. It eventually turned up, and I was refunded only the additional amount I paid for the next delivery. I could have bought a lemon tree elsewhere for a lot cheaper and had free delivery on it, but chose you as I wanted it on the Saturday. Shocking service. Also the tree was okay, but the green lemons that were on there were small, quite withered and looked about to fall off.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you for taking the time to review Tree2mydoor. We are so sorry to hear that you were unhappy with the service you received from us. We want all of our customers to be delighted with their experience and we are sorry that this is not the case for you. We appreciate your feedback and will ensure this is communicated to the relevant people. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“Ordered a remembrance rose for a friend on Monday, received confirmation and advised that DPD would be in touch. Tried and failed to contact the company by phone on Thursday and Friday, no answer. Eventually got a response via FB to say the order had got lost and another would be sent on Saturday. No confirmation by Monday, no one answering the phone again. Eventually received a message that it had been delivered on Tuesday. Let’s hope so.”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you for taking the time to review Tree2mydoor.com. We are so sorry to hear that you are unhappy with your experience dealing with our couriers. We want all of our customers to be delighted and we are sorry that your experience does not reflect this. We appreciate your feedback and will ensure this is communicated to the relevant people. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“Paid extra for specified day delivery and the item arrived a day early, ruining a surprise anniversary present. I tried to call the customer service number numerous times and could not get through. Left a voicemail and sent an e mail and still no reply nearly a week later.”

Helpful Report

Posted 2 years ago

“1 star only because I have to give one. 12 July ordered a rose 3-5 days [NOT working days according to my email] delivery 15 and 18 July [6 days later!] advised that because of hot weather delivery would be delayed until 21 July 21 July advised order is on its way - great news, recipient patiently waits for it 22 July advised rose was being delivered - recipient had gone mad waiting so was away for the weekend - advised you 22 July you and DPD advised that the rose had been delivered and left in a non-existent shed or outbuilding [i'sa terraced house in London]. You are refunding my delivery fee as obviously you didn't deliver! 27 July recipient returns home - no rose anywhere in sight Current status - still waiting for you to tell me what the hell is going on. Quite frankly I want a refund [the gift has still not materialised] so that I can use someone else and give my friend her now belated and quite frankly spoilt birthday gift. Then you have the audacity to ask me to write a review - priceless you couldn't make it up!”

Helpful Report

Posted 2 years ago

“Bought a sympathy rose bush. Paid extra for next day delivery. Didn’t arrive. Contacted Tree2mydoor who blamed it on DPD. They could send another rose but because of the Jubilee Weekend, it wouldn’t arrive until a weekend later. Forget it! 😡”

Helpful Report

Posted 2 years ago

Hey! thank you for the review of our service. We are so sorry to hear of your disappointment regarding the service provided on this occasion. We never aim to disappoint so to know this is the case is very upsetting. If you still require assistance on this please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Not the size described. Very small and very expensive”

Helpful Report

Posted 2 years ago

Hi Danielle, thank you for the review of our service. We are so sorry to see that this rose has not arrived as we would expect at this time of year. All of our roses are deciduous which means they bare no foliage from November - April, however as we are well past this stage we would expect this to arrive in a much better condition. Please do get in touch via our care@tree2mydoor.com email, providing the same image provided to us on this review and we will be sure to investigate this further and provide a replacement if necessary.

Posted 2 years ago

Tree2mydoor is rated 4.7 based on 12,976 reviews