Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

“Service great, delivery great and well packaged. However the rose was so small there was no foliage and looked cheap.”

Posted 2 years ago

Hi Tracey, thank you for the review of our service. We are so sorry to hear of your disappointment with the rose. If you are disappointed with the rose received please do not hesitate to get in touch via our care@tree2mydoor.com email, our customer service team will request some details before looking into how this can be resolved for you. It is our aim to delight our customers so we are eager to assist you on this.

Posted 2 years ago

“The product is excellent. However delivery was booked for 7th May the tree did not arrive until many days after that”

Helpful Report

Posted 2 years ago

Hey! Thank you so much for the lovely review of our service. We are delighted to hear you are pleased with the service received on this occasion. We do apologise for the late delivery on this, the courier has disappointed us in the past couple of days with their level of service. If you haven't already please do get in touch via our care@tree2mydoor.com email and we will reimburse any extra fee credited for upgraded delivery as this was not met.

Posted 2 years ago

“I ordered this 25th anniversary rose for my sister and brother in law. I wrongly presumed it would look like the photos shown on web site, with atleast a few buds in it. You can see from my photo it hasnt. Im just hoping that given time it will develop. Description does say it would be cut back at certain times of the year, I presumed May time there would be some growth. This is the reason why I would not recommend at this time of year , rose bush looked very sparce for a gift”

Helpful Report

Posted 2 years ago

Hi Sharron, thank you for the review of our service. We are so sorry to hear of your disappointment regarding the lack of growth on this rose. All of our roses are deciduous, meaning there is little to no foliage from October - April, however as we are now in May we do understand your concerns. It does appear this is a little behind its seasonal cycle, however should definitely pick up in the coming weeks. If there is no improvement in the next couple of weeks do not hesitate to get in touch with us via our care@tree2mydoor.com email and we will be able to help.

Posted 2 years ago

“We ordered a lemon tree for our friend's 50th birthday and paid extra to have it delivered on the day. It did not arrive. When I chased 2 days later, I was told it had not been collected from the depot and would be delivered later that day. I then asked to have our delivery charge refunded. Half was repaid (and we gave it to a charity of my friend's choice). Whilst the tree itself was lovely, sadly I did not feel the customer care was of an acceptable level, especially given that we paid £10 for delivery.”

Helpful Report

Posted 2 years ago

Hi Amanda, thank you for the review of our service. We are so sorry to hear you was dissatisfied with the level of customer care on this occasion. Customer care is a pillar of our service so to know that a high standard of this has not been met is incredibly upsetting. In regards to the delivery refund, we do offer partial delivery refunds of the difference credited between our 'Standard' and 'Upgraded' services if this does not meet the expected date. If the delay exceeds 3-5 day wait, a further delivery refund of the remaining standard delivery fee will be credited back. We are looking into changing this going forward as we do understand this feedback. This feedback will be implemented going forward so do not hesitate to get back in touch and we will look into processing the further part of this delivery fee refund.

Posted 2 years ago

“Service was good but the olive bush was on the small size for the money”

Helpful Report

Posted 2 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! We are sorry to hear of your disappointment with the size of this Olive Bush, all product specifications are accurate to the product page however if you are concerned about this do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“I ordered a rose bush for my friend getting married, she was very pleased with it. It was easy to purchase online but I was upset the postage was so expensive it cost £8 because I needed it that same week”

Helpful Report

Posted 2 years ago

Hey! Thank you for the lovely review of our service. We are delighted to hear you are happy with the service received on this occasion as we always aim to delight our customers and recipients. We do apologise that you have been disappointed by the postage costs on this occasion however unfortunately the courier does charge this to us for each consignment. In the meantime, we do want to offer you a £5.00 discount off any next order so that the majority of the postage fee is covered. Please do get in touch via our care@tree2mydoor.com email and request this discount code if you would like to accept this offer.

Posted 2 years ago

“Tree ok. Unable to register guarantee. No label and no response to Telephone message.”

Helpful Report

Posted 2 years ago

Hi Colleen, we are so sorry to hear you are having trouble registering your gift. While we recognise the 5 days has now passed, we do still want to help you register this and this will still be eligible. Please do get in touch with our care@tree2mydoor.com email on this as we are eager to assist you.

Posted 2 years ago

“Not sure yet as have not received my order yet. However, order process was straightforward.”

Helpful Report

Posted 2 years ago

Hi Clare, thank you for the positive review of our service. Please do feel free to leave a follow-up review once you receive your order. If there are any further queries/concerns do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“The tree was sent as a gift. It is lovely and healthy. Unfortunately it didn't arrive with care instructions, so I needed to print these off from the Web page. It's no big deal, but when you have parents who aren't familiar with the Web and thought the tree may not be suitable for their garden, it spoilt it a bit.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. We definitely understand your feelings with this not arriving with care instructions, we expect this may have been a packing error as our packing teams do deal with hundreds of orders per day. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“This was a Ruby wedding gift so I have not seen it but gather it was a bare twigged rose, no leaves, slightly underwhelming compared to the picture on your website. Pot was not included but purchased separately by recipient”

Helpful Report

Posted 2 years ago

Hi Jacqueline, thank you for the review of our service. All of our roses should arrive with little to no foliage from October to April, with growth arriving in weeks and colour towards the latter stages of June. This is detailed on our product page. We do encourage you to get in touch if there is no sign of change in the latter weeks of May, however we do expect this to flourish beautifully.

Posted 2 years ago

“I ordered a Ruby anniversary rose but you sent a 60 th birthday rose instead”

Helpful Report

Posted 2 years ago

Hi Kathryn, thank you for your review of our service. We are so sorry to hear that you received the incorrect rose, this is not the service we aim to provide. Please do get in touch with our customer service team at customer.care@tree2mydoor.com, they will be able to assist you in making this right and providing the correct rose for you.

Posted 2 years ago

“It was very small. Hopefully, it will grow though!”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“The website was very accessible and the shipping time was precise, however, the plant I purchased didn’t appear very healthy (no leaves or green/new shoots) and the additional gift wrapping was an absolute joke.”

Helpful Report

Posted 2 years ago

Hi Kath, thank you for the review of our service. We are happy to hear you was pleased with the website and delivery experience. We are upset to hear that you are disappointed with the tree as all of our trees undergo a strict quality control, so this does seem out of the ordinary. We are eager to assist you on this, so please do get in touch via our care@tree2mydoor.com email, and we will look into any potential quality issues with the tree and gift wrapping, and hope to provide a swift and hassle free resolution.

Posted 2 years ago

“I ordered arose bush for my daughter and son inlaw’s silver wedding to be sent on 16th April. I received an email on 9th April saying my order would be delivered that day. I asked to have date changed to my original date,16th, and was told it would be. On 10th April, I received another email saying it would be delivered that day. This would have been useless as the recipients were out of the country at the time. I again requested a change to the original date, and thankfully it duly arrived this morning. My daughter and her husband were delighted with their gift, but you need to get your delivery details sorted out. Otherwise pleased. Una King.”

Helpful Report

Posted 2 years ago

Hi Una, thank you for the review of our service. We are so sorry to hear that there were some issues with the delivery of this order initially, however we are grateful we could get this resolved for you and delivered as you requested. If you require any assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“The product I received was good quality. The only issue I have is the ordering system. I ordered what i thought was a tree, name plate and the pot that was in the picture at the time of ordering. Order arrived and no pot which made this over priced for what we got in my opinion.”

Helpful Report

Posted 2 years ago

Hi Peter, thank you for the review of our service. We have looked into your concerns regarding your order including a pot, however we do not offer any additional items such as a separate pot for our trees. All of our trees already arrive potted. We do think you may be referring to the tree arriving in a different pot than expected, is this correct? If we are correct in this assumption please do get in touch with us via our care@tree2mydoor.com email, and we will do our best to look into this for you and provide any necessary resolution.

Posted 2 years ago

“The delivery was well out of the service agreement and took a couple of emails to rectify. However they did (without asking) remove the delivery charge which was appreciated.”

Helpful Report

Posted 3 years ago

Hi Nicola, thank you for the review of our service. We are so sorry to hear that the delivery did not arrive on your expected date, however we are grateful to hear this was dealt with promptly and hassle-free by our customer service team. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Plant was OK but birthday card had no envelope.”

Helpful Report

Posted 3 years ago

Hi Craig, thank you for the review of our service. We are pleased to hear you are happy with the tree received on this occasion. In regards to the birthday card having no envelope, we do understand your concerns however we do opt to ship our cards without envelopes to reduce paper waste, we recognise that this could be discarded and not recycled by some customers and always aim to deliver our cards in the best condition. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Tree in good condition upon arrival.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Lemon tree arrived with leaves looking like they had been splashed with muddy water. Three leaves had been eaten and two slugs on bottom of plant pot.”

Helpful Report

Posted 3 years ago

Hi Novenka, thank you for the review of our service. Unfortunately as images have not been provided, we are unable to determine the exact concerns you have with this tree. We can guess that you may be referring to the care product used on our trees before being sent to our customers. This is no cause for concern and will wash off within a week. Unfortunately sometimes this can be present on deliveries due to the high volume of orders experienced each day. Regarding the slugs and eaten leaves, we do understand your concerns and do encourage you get in touch with images of the issue via our care@tree2mydoor.com email, we are eager to assist you on how this can be resolved.

Posted 2 years ago

“Recipient was please with rose.DPD left parcel on pavement outside her front door and sent me an email/photo saying it left in porch.There is no porch.Luckily she returned home to find parcel.”

Helpful Report

Posted 3 years ago

Hi Franklin, thank you for the review of our service. We are disappointed to hear the couriers lack of care with this delivery, this is definitely concerning. We will be in touch with them to raise an investigation into this, and we do welcome you to get in touch via our care@tree2mydoor.com email if you require any further assistance. Rest assured, this will be dealt with urgently to make sure this does not happen again.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Tree2mydoor Reviews