Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

“The rose tree I ordered was not delivered but I wasn’t notified. I had to ask the family who I had bought it for if it had arrived as thought it odd that they hadn’t acknowledged the gift. I have been offered another delivery date but after Christmas when I had ordered in plenty of time. The response to my complaint was prompt.”

Helpful Report

Posted 2 years ago

Hi Julie, We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback has been discussed with the relevant people. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“Hi, I’m absolutely delighted with my Lemon Tree apart from the fact it has lots of little black fly which I am battling with. Apart from that it’s great!”

Helpful Report

Posted 2 years ago

Hi Tania, Thank you for taking the time to review our Lemon Tree. We are so sorry to hear that you are having issues with flies on your tree and please contact us at care@tree2mydoor.com if we can be of any help, we’d love an opportunity to put this right.

Posted 2 years ago

“The ordering process was straightforward. The quality of the tree is excellent. I paid £9 for delivery on Tuesday (birthday) and it was delivered on Wednesday.”

Helpful Report

Posted 2 years ago

Hi Robert, Thank you for taking time out of your day to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people, immediately. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“Had issues ordering online - had a gift card but couldn't order what I initially wanted as not enough money on gift card and I couldn't top up by credit card. Had to buy smaller option. Once order went through everything else was fine and mini lemon tree arrived a couple of days later.”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you for taking the time to leave us a review. We are so sorry to hear that you had issues using your gift card online. We have passed your feedback to our technical department for their immediate attention. If you need any help with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 2 years ago

“Original order did not arrive even paying next day delivery. You resent but still didn’t arrive then had to email again to finally get a delivery. The original thought behind present to arrive on the day my friend retired was lost due to you”

Helpful Report

Posted 2 years ago

Hi Georgia, Thank you for taking the time to leave us a review. We are so sorry about the error made with the delivery of the Happy Retirement rose bush. We fully appreciate your frustration and disappointment, especially given the sentimentality attached to the gift. Your feedback has been passed to our couriers for their attention. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“Pleased with the website, very efficient and very clear and easily understood.”

Helpful Report

Posted 2 years ago

Thanks again, Linda, for leaving us a review today. We are so happy to hear that you were pleased with our website and its ease of use. We hope the Olive Trees you purchased are enjoyed for many, many years to come. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 2 years ago

“The product was good but the delivery driver left the item at the side gate without informing the residents who were home.”

Helpful Report

Posted 2 years ago

Hi Penelope, Thank you for taking time out of your day to leave us a review. We are so disappointed with our couriers on this occasion. We take great pride in our products and service and strive to reach the highest of standards at all times. Please rest assured that your feedback will be discussed with the relevant people, immediately. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com, we’d love an opportunity to put this right.

Posted 2 years ago

“Loved our little lemon tree, but sad that 3 of the three lemons fell off in transit. The tree was expensive for its size in comparison with local garden centres.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for taking the time to review our Lemon Tree. We are so sorry to hear that you were unhappy with the item. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“The product was lovely and much appreciated, BUT let down by lack of communication about delivery dates.”

Helpful Report

Posted 2 years ago

Hi Craig, Thank you for taking the time to leave us a review. We are so happy to hear that you are pleased with your Loving Memories rose bush and we hope it brings many, many years of joy. Thank you for your feedback regarding the communication of delivery times. This has been passed to the relevant people for their attention. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 2 years ago

“My friend was delighted to receive her golden wedding rose but i am very upset that flowers are white not golden yellow as advertised and bought. Would not use again!”

Helpful Report

Posted 2 years ago

Hi Barbra, Thanks for taking the time to leave us a review. We are so sorry to hear that you are disappointed with the colour of the Golden Wedding Anniversary rose bush you ordered. We use only the best suppliers as we aim to source only the best quality products. We apologise if we have not met the standard on this occasion. We appreciate your feedback and will ensure this is communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“Impressed with delivery. Ordered 2 roses for my husbands 70th birthday. Ordered ‘grandad’ rose and ‘dad’ rose but dad rose came with label saying ‘fab at 60’ Did advise customer service and received apology”

Helpful Report

Posted 2 years ago

Hi Pat, Thank you for taking the time to leave us a review today. We are so sorry that you received the incorrect rose. Our 'Fab at 60' rose is very similar to our 'Special Dad' rose and we apologise that there was a mix-up in our greenhouse. This error has been communicated to the relevant people to avoid a repeat of this error. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com

Posted 2 years ago

“The product itself (a lemon tree) was perfectly fine, however, Tree2my door should be aware that unfortunately, they are paying a delivery firm that clearly has no common sense or the ability to interpret basic instructions. A box that says "Live plants, handle with care" and delivery instructions that state "please leave in the alleyway at the side of the house" does not mean please throw the whole thing over my 7" garden gate! Unfortunately, this resulted in all of the fruit being knocked off due to this idiotic behaviour. For those of you that are wondering, the tree has survived and is recovering from its ordeal.”

Helpful Report

Posted 2 years ago

Thank you Matthew for taking the time to review Tree2mydoor.com. We are so sorry you were unhappy with your experience dealing with our couriers. We want all of our customers to be delighted and we are sorry that your experience does not reflect this. We appreciate your feedback and will ensure this is communicated to the relevant people. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“The service was fine with a few little issues. We nominated a day of delivery but that was the day of the dispatch and so it turned up a day later. Also the tree turned up less than fresh and had to be pruned and revived. The engraved plaque wasn't attached to the plint. Perhaps this was stated but I wasn't aware and seemed like another issue when giving it as a present.”

Helpful Report

Posted 2 years ago

Thank you Christie for taking the time to review our Anniversary Tree gift pack. We are so sorry you were unhappy with some of the items. We use only the best suppliers as we aim to always source the best quality products as we want all of our customers to be delighted. We are sorry that this is not the case with your tree or the fact that the engraved plaque was not attached to the plinth. We appreciate your feedback and will ensure this is communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“The plant itself was fine but no thanks to the delivery method! Luckily my friend receiving the gift was in the garden when it was thrown over the gate as delivery. She tried to challenge the man but he left”

Helpful Report

Posted 2 years ago

“The tree was left by the wall without any delivery notice and was not noticed until I phone and asked if she like her gift”

Helpful Report

Posted 2 years ago

Good evening, thank you for the review of our service. We are so sorry to hear you are not satisfied with the experience you have had with our experience on this occasion. This is never the level of service we aim to provide and do encourage you to get in touch via our care@tree2mydoor.com email if you require assistance with your order.

Posted 2 years ago

“I ordered a rose for my friend's 70th birthday, unfortunately, she was unexpectedly away and on returning home my gift had not been delivered. I have since tracked the parcel to be told by DPD that it has been returned to yourselves. That was a week ago and I haven't received any communication since!”

Helpful Report

Posted 2 years ago

Good evening, thank you for the review of our service. We are so sorry to hear you are not satisfied with the experience you have had with our experience on this occasion. This is never the level of service we aim to provide and do encourage you to get in touch via our care@tree2mydoor.com email if you require assistance with your order.

Posted 2 years ago

“Great delivery, great plant but the rose arrived with black spot. We have removed it so let’s hope the rot doesn’t spread”

Helpful Report

Posted 2 years ago

Good evening, thank you for the review of our service. We are so sorry to hear you are not satisfied with the experience you have had with our service on this occasion. This is never the level of service we aim to provide and do encourage you to get in touch via our care@tree2mydoor.com email if you require assistance with your order.

Posted 2 years ago

“No idea of the tree sent as it was a present.”

Helpful Report

Posted 2 years ago

Good evening, thank you for the review of our service. We are pleased to see you have rated us positively on this occasion, we are glad we could offer our gifts to you. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Whilst staff are very helpful unfortunately my plant did not arrive on the agreed date. This obviously caused some stress and inconvenience.”

Helpful Report

Posted 2 years ago

Good evening, thank you for the review of our service. We are so sorry to hear you are not satisfied with the experience you have had with our experience on this occasion. This is never the level of service we aim to provide and do encourage you to get in touch via our care@tree2mydoor.com email if you require assistance with your order.

Posted 2 years ago

“The delivery was A little later than I had expected , however I got a very prompt reply to my query. I have just seen the rose and was somewhat surprised at the size of the item , very small for the price”

Helpful Report

Posted 2 years ago

Good evening, thank you for the review of our service. We are so sorry to hear you have experienced a delay with your order. This is never our goal and we are delighted to hear we was prompt in our response to resolve this for you. We do apologise you are disappointed with the size of this rose however if you get in touch via our care@tree2mydoor.com email we may be able to reassure you of this quality.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Tree2mydoor Reviews