Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,976 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,976 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 15th April 2025

Yvonne B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree not received on time , had differing explanations from the courier & tree2 my door as to why . Was not even offered a refund of the extra postage until I requested it .”

Helpful Report

Posted 2 years ago

HI Della, thank you for the review of our service. We are so sorry to hear that the service has disappointed on this occasion, of course this is not the level of service we aim to provide. We do apologise that the postage was not refunded initially, this should have definitely been offered on first contact. If the courier is experiencing delays it is our duty to reimburse you for this issue. We will take your feedback on board and will look into improving this side of our service going forward. Thank you for this feedback and do not hesitate to get back in touch if you require any further assistance.

Posted 2 years ago

“I ordered an anniversary rose a week in advance with a specified delivery date. The order failed to be delivered and when I queried it I was eventually told that the courier had failed to scan it and it was deemed lost. A replacement was sent the next day but by the time it arrived it was 3 days after the anniversary. The only compensation I was offered was a refund of £5.10 which is the difference I paid for a Saturday delivery down to the standard delivery service. Not very impressed.”

Helpful Report

Posted 2 years ago

Hi Jane, thank you for the review of our service. We are so sorry to hear that the delivery expectation was not met on this occasion. We do apologise that you are also disappointed with the way we reimbursed this delivery fee and arranged a replacement on a next day service, we completely understand your frustration on this. We recognise we could not get this to you on time and are incredibly disappointed in the couriers initial neglect of this order. If you do wish to get back in touch to discuss this further do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“It’s been ages and I still haven’t got what I ordered. ????”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you for your review of our service. We are so sorry to hear that you are still yet to receive your order, this is incredibly concerning I can imagine. We are eager to look into this for you, so please do get in touch via our care@tree2mydoor.com email and we will look into what may have happened with this order and hope to provide an immediate replacement if necessary.

Posted 2 years ago

“The item was delivered to my billing address and not to the delivery address as requested. Todate I have not yet received a reply to my email requesting for the postage to be refunded”

Helpful Report

Posted 3 years ago

Hi Carol, thank you for the review of our service. We are so sorry to hear that this was delivered to your billing address, this is definitely peculiar. All of our orders are always labelled automatically for dispatch to the delivery address provided, so we are uncertain how the courier obtained the billing address information. Rest assured, we are eager to assist you with any delivery fee reimbursement so please do not hesitate to get back in touch via our care@tree2mydoor.com email, we always aim to respond within the hour.

Posted 2 years ago

“Very sorry that, even though I paid for next day delivery (it was a Thank You gift) my item was not delivered as it should have been. A refund of the difference in cost of ‘next day’ as opposed to ‘any time’ delivery was an acknowledgement of the problem but not really a recompense.”

Helpful Report

Posted 3 years ago

“I purchased a gold anniversary rose for my parents anniversary. I placed my order more than a week before the actual date. 2 days before the big day I hadn’t received any dispatch notification so sent an email to ask for information. I then got an immediate dispatch notification. I had no apology or explanation as to the delay. I certainly wouldn’t recommend this seller.”

Helpful Report

Posted 3 years ago

Hi Paul, thank you for the review of our service. We are so sorry you were not fully informed on this delivery. We are currently experimenting with different ways of providing updates to our customers, without being invasive or bothersome. We do greatly appreciate your feedback on wanting more clarity on the delivery of your order and will pass this on to the relevant people within our team. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Really sorry but I have yet to receive my tree. The courier APC company have failed to deliver it on the correct day, have not answered the phone when I have tried to contact them and now when I have gone to the depot they have lost it. A woeful experience really. I have lost confidence in the courier. Please can you liaise with them about sending another tree. I love your ideas and website but would be very reluctant to buy again if you are still using the same courier.”

Helpful Report

Posted 3 years ago

Hi Susan, thank you for your review of our service. We have looked into this for you and it appears you have since contacted our care@tree2mydoor.com email to resolve this issue. Upon investigating this, it appears the issue has now been resolved. We do greatly appreciate your feedback and we are glad we could assist you on this. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“I ordered Fab at 50 Rose on 16th Dec, paid extra for next day delivery being 17th Dec, it was my closest friends birthday on 20th Dec, she was going away with her husband, the Rose was finally delivered on the 20th, I had to go and pick it up due to her being away, I have complained to you about this, you refunded the difference between normally delivery and next day delivery cost!! Not good enough really”

Helpful Report

Posted 3 years ago

Hi Stephen, thank you for your feedback on our service. We are incredibly disappointed in the couriers neglect of this order and their service has been reviewed in due course. Regarding the reimbursement of the delivery difference, this is to account for the upgraded fee and service not being met. We do understand this will not fully resolve the inconvenience however once we hand your order over to the courier this is unfortunately out of our hands. They have been informed of their unsatisfactory service and we will also take your feedback on board.

Posted 3 years ago

“I ordered a little Christmas tree at the beginning of December and it still has not arrived. Such a pity.”

Helpful Report

Posted 3 years ago

Hi Wendy, we are so sorry for the couriers neglect with your parcel. Our customer service team did discover that the order was not scanned during transit causing it to be lost. This is incredibly unacceptable and we can assure you the couriers service underwent a thorough review. Please accept our sincerest apologies for any inconvenience caused, however we are grateful we could clarify this situation and reimburse your order.

Posted 3 years ago

“Do not go near this service. Ordered a ready decorated Christmas Tree for an relative living alone, when it came the delivery person was rude and the tree was NOT decorated. Furthermore to date the complaint has not been resolved ( nearly 2 weeks now)”

Helpful Report

Posted 3 years ago

Hi Dorothy, thank you for the review of our product and service. We are so sorry about this situation and do recognise the disappointment caused is very unacceptable. We did our best to contact the supplier so we could have decorations sent out for the recipient, but this was unfortunately not possible. From there we did offer 2 solutions to your query. We are still willing to honour our solutions put forward in the event you wish to get back in touch with us.

Posted 3 years ago

“Arrow was on way but when the box was opened the plant was upside down. When I informed you of this I got a very unhelpful response”

Helpful Report

Posted 3 years ago

Hi Fatou, many thanks for reviewing our service. I am so sorry to hear about the box being delivered the incorrect way, we will look into your opened ticket right away. I have investigated the ticket you have opened via our care@tree2mydoor.com email, and have discovered that we requested images, demonstrating the poor condition of the gift received. We are yet to receive a response back. This is our standard procedure for any delivery issues / damaged items, and once we do receive images we can look into getting this resolved for you. Please do respond to our ticket so that we can provide a resolution.

Posted 3 years ago

“I will never buy anything from this company ever again. They still owe me £8 for delivery of a anniversary rose that was never sent. I have emailed them in order to get a refund but they are now ignoring my emails.”

Helpful Report

Posted 3 years ago

“Ordered a rose plant as an anniversary gift as you guaranteed delivery date on a specific day. Plant did not arrive. Was offered for another to be sent that would arrive in a few days but cancelled order instead as date had been missed and had to arrange an alternate gift.”

Helpful Report

Posted 3 years ago

“I have already sent a review plus photos - just a week after receiving my rose but as yet I’ve not had confirmation that you have received it!!! I will send the 2 photos again & another 2 that I have just taken!!”

Helpful Report

Posted 3 years ago

“The gift was never delivered and I have not heard anything from Tree2mydoor to understand why or what happens next”

Helpful Report

Posted 3 years ago

“Unfortunately I can only give one star as I ordered a rose for delivery on the day before the recipient's wedding. Unfortunately despite ordering two weeks prior to, this date was missed.”

Helpful Report

Posted 3 years ago

“Willow wand brilliant, customer service and delivery abysmal. Ordered 5 weeks in advance to have no issues. Paid for delivery on a specified day before 1300, my anniversary date. Didn’t arrive. Customer services attitude was’ not our problem, it’s the couriers’. Sorry but I had no contract with the couriers but I did with you!!!!”

Helpful Report

Posted 3 years ago

“Words almost fail me… Rubbish, Diabolical are the only words that springs to mind. We still haven’t received it……… !!!!!!!!!!! Jonathan however, the man who answers the phone queries was/is worth his wait in gold. He managed to console me both times, the tree was for a very good friends 80th birthday! However Jonathan isn’t a miracle worker & I still haven’t received my ordered tree. I had cancelled my payment but said to Jonathan I would like some sort of compensation, maybe the tree, although God knows what state it would be in, or another plant worth having!. However I will not be recommending you to anybody anytime in the future…..”

Helpful Report

Posted 3 years ago

“Purchased tree with a card and booked delivery for chosen date. Delivery date hasn’t been met, card has never been added to delivery. Will never use it again”

Helpful Report

Posted 3 years ago

“Second occasion that the present has not arrived! Sorry Tree2mydoor….. not the best review but but frustrating having to chase you for replacements”

Helpful Report

Posted 3 years ago

Tree2mydoor is rated 4.7 based on 12,976 reviews