Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 821 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tiles arrived in perfect condition, delivered to my doorstep and in good time. Helpful and friendly lorry driver as well! Travertine will be my first option for future purchases.”

Helpful Report

Posted 4 years ago

“Was delivered as promised and the product looks great”

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Posted 4 years ago

“Excellent service. The Silver Travertine Mosaic tiles were even better that expected, they have telly made the bathroom. Great product at a very reasonable price.”

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Posted 4 years ago

“Very poor quality travertine . Didn’t match the sample sent. Paid premium price for tiles thinking we would receive top quality. Will not use again. Very disappointed.”

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Posted 4 years ago

“Excellent quality tiles, delivered promptly at a great price. Well packaged & secure in crates on pallets. Good customer service and communication regarding delivery. Equivalent tiles are £70m2 at Topps!!”

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Posted 4 years ago

“GREAT PRODUCT....A+++ VERY GOOD SERVICE..THEY KEEP YOU UPDATED RIGHT UP TILL YOU RECIEVE YOUR PURCHASE.. WOULD RECOMMEND TO ALL. DRIVER WAS GREAT..WAITED TILL YOU CHECK YOUR ITEMS...FRENDLY AND ON TIME...A*”

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Posted 4 years ago

“Easy to use website, samples received quickly and the tiles arrived promptly and safely. These travertine tiles look amazing.”

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Posted 4 years ago

“We ordered our travertine tiles on Sunday the 12th of July. You took the money from our bank the next day and then messaged us to say you don’t have enough in stock to fulfill our order. After many messages back and forth and then finally a direct phone call on the 16th of July, I requested the order be cancelled and our money refunded. Today is the 23rd of July and we are STILL waiting on our refund. I am disgusted. I will NOT be recommending your company to anyone and will be seeking legal advise if that money isn’t refunded by the weekend.”

Helpful Report

Posted 4 years ago

Dear Customer, We are sorry that you feel as disappointed as you do, however we would like to highlight a few factors. Firstly, we do not take money out of customer's accounts, customers place their orders online PayPal processes the transactions. On rare occasions when the order is much larger than the currently available stock, we contact our customers either via e-mail or telephone, if we are unable to contact our customers we can only then wait for our customers to contact us, which was the case with yourselves. We will not issue an automatic refund as on most occasions when informed of stock unavailability customers choose to wait for the arrival of new stock at which point we dispatch orders at the earliest opportunity upon customer confirmation. However, as a valued customer you have requested a refund which was issued, this was confirmed with yourself during a telephone conversation before this review, the refunds can only be issued back to the original payment method, in this case PayPal, which the proof of transaction has also been forwarded to yourselves via e-mail, once issued by our accounts department it can take several working days for it to go through PayPal back into any bank account. Please be kindly reminded that we do not have any control over this stage of transactions. If you have any queries please kindly contact us and we will do our best to help.

Posted 4 years ago

“My limestone floor tiles arrived within 2 days, very securely packed on their pallet, and I'm delighted with the colour, which was true to the photographs on the website, and the quality. I would not hesitate to buy from the Travertine Store again.”

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Posted 4 years ago

“Top class service Delivery quick and delivered right up to the front door Well done”

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Posted 4 years ago

“My limestone tiles are beautiful and were expedited rapidly and packed exceptionally well for their journey. All staff were attentive and as good as their word on all matters.”

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Posted 4 years ago

“Very pleased with tiles delivery excellent”

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Posted 4 years ago

“Efficient and very helpful”

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Posted 4 years ago

“I have not recived yet”

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Posted 4 years ago

“Brought silver travertine tiles, delivery was quick and no breakages. Great price and the tiles look good quality, will see how they look once laid”

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Posted 4 years ago

“Great value and great service. Every tile arrived intact. Only slight disappointment was that delivery contractors delivered onto roadside of kerb and was bolshy about putting it on kerbside.”

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Posted 4 years ago

“The service and product were very good and were as described. Two things tho, the first sample didn't arrive after 10 days and I had to order another one and secondly when my subsequent order was delivered I wasn't notified in advance and it was pure chance that I was only 5 minutes away from my house when the driver called to say he was outside my house.”

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Posted 4 years ago

“Very happy with the travertine store, good products and good delivery times, Thanks john”

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Posted 4 years ago

“The delivery was fine and just-in-time the problem was we didn’t sign and he didn’t gave us any paper and he didn’t let us to check our delivery.”

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Posted 4 years ago

“Nice tiles Customer Service need to be trained better”

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Posted 4 years ago

Dear Customer, Many thanks for your feedback. Because our staff is working from separate locations due to the Covid situation, sometimes we may unintentionally fall short of our service expectations. Please advise what we did wrong and we will make sure to learn from our mistakes.

Posted 4 years ago

Travertine Store is rated 4.6 based on 821 reviews