Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent telephone service, polite, courteous and enthusiastic. Prompt and efficient admin and delivery. Will definitely use theTravertine Store again in the future! Thank you!”

Helpful Report

Posted 8 years ago

“Excellent quality travertine tiles, not 1 cracked or damaged tile amongst 20sq mtrs that were delivered. I little thing, the next day delivery, I ordered on the Tuesday evening, where the website stated cut off Midnight for next day. On the Wednesday I had an email confirming they would arrive on the Thursday. It was next day after dispatch not after order, just beat in mind isn't clear. When I called in to enquire I was given a 2.5 hour delivery window, which was brilliant. I would definitely recommend the travertine store, the price was fantastic for the quality I have received.”

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Posted 8 years ago

“We were very pleased with the help we received in identifying a tile to match our existing ones. We needed two different samples and these were supplied in a prompt and efficient manner as was the final supply.”

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Posted 8 years ago

“Super product, very good price. Great after sales service and no issues with delivery.”

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Posted 8 years ago

“I bought travertine tiles and travertine mosaic for bathrooms. Excellent quality and better price than anywhere else. I got everything next day delivery. As some other people said before, the only concern is the delivery company: the driver and me pulled and pushed the pallet. I am a strong man and we managed to do but the driver doesn't have an easy job.”

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Posted 8 years ago

“Excellent quality and fantastic delivery service.”

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Posted 8 years ago

“Excellent product knowledge and service from Monica and Martha - stone floor is now down and looks great”

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Posted 8 years ago

“Excellent, no hassle.”

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Posted 8 years ago

“Great service and communication with the best value quality tiles, Thank you very much”

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Posted 8 years ago

“The staff at the Travertine store were polite and very helpful. We received exactly what we ordered and the product is very good quality. Thank you.”

Helpful Report

Posted 8 years ago

“Excellent product and excellent Customer Service from both Monika and Martha. The Carrera marble tiles are stunning and the whole process of ordering and delivery was very good indeed. Had a small problem on first delivery but Monika ensured this was sorted immediately. Then on second order everything was spot on. I was apprehensive about ordering a large amount of tiles via the Internet but have been absolutely delighted with the service the tiles and definitely the price. Have recommended Travertine Store to quite a few people since What a find.”

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Posted 8 years ago

“Excellent service polite and efficient staff. Tiles arrived when they said they would .”

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Posted 8 years ago

“Very helpful. Thank you”

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Posted 8 years ago

“I just recently brought a new house and wanted travertine tiles for my kitchen floor, tried all your usual places like b&q etc but nothing really got my attention unless it was extremely expensive. After search on the web i found travertine tiles and couldn't quite believe the great prices, so i ordered a couple of free samples which got to me within a couple of days. i was really impressed by the quality and price and I even ordered all the rest of materials as they too were great prices. Arranging delivery was easy, my only concern was the delivery company as when they came to drop of the tiles there was only one guy dropping off and luckily i had people working at the house to help as i feel they rescued the tiles a couple of times from tipping over when coming off the lorry. I would definitely buy from you again in the future.”

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Posted 8 years ago

“The site and the ordering process is as simple as 1-2-3. Delivery was prompt, this is what I call hassle free shopping. Thanks”

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Posted 8 years ago

“I brought the Chinese black slate - they were half price compared to other suppliers - quality of the product absolutely. Monika who took my order was extremely helpful with all the questions I asked - delivery turned up bang on time as requested. Overall would highly recommend and I will use them again.”

Helpful Report

Posted 8 years ago

“wouldnt use again, unless they changed haulage company that they use, first delivery they just turned up at house with no contact,so we were at work second attempt they had broken half the tiles which they were aware of when delivered as driver admitted they were damaged, then they later lied to tile company about the damage so our replacements then got cancelled. we got there in the end thanks to travertine direct. but as i said they were let down completely by PGS global logistics.”

Helpful Report

Posted 8 years ago

Dear Customer, Many thanks for your feedback. We have received your comments and forwarded to relevant departments to make sure this does not happen again. We apologise for the inconvenience caused by our transport company.

Posted 8 years ago

“Fantastic and beautiful product. Delivered by a friendly and helpful driver. Would be happy to recommend :-)”

Helpful Report

Posted 8 years ago

“Although I have not yet had the floor tiles delivered, the product evidenced by the samples was excellent and the best value for money. The first contact was with Monika who provided an excellent customer facing service. Monika provided all the information required in a knowledgeable, clear and concise manner. You want to hold on to Monika, if the word gets out how good she is, she will be poached. I got the introduction to your firm via my daughter, who had bought similar tiles from you. Kate also remembered how good Monika was. Companies often lose sight of how important it is that the first contact leaves a good impression. I am looking forward to the delivery and will certainly be a repeat customer. Best Regards, Tony Latham”

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Posted 8 years ago

“good deliver on time i am happy with the service i would recommend it.”

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Posted 8 years ago

Travertine Store is rated 4.6 based on 812 reviews