Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great tiles at a great price. Very quick delivery too”

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Posted 8 years ago

“Excellent service and delivery. Good quality tiles at a great price.”

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Posted 8 years ago

“I thought the tiles were good value for money.They were well packaged and arrived on time.”

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Posted 8 years ago

“Excellent service from this Company. The Carreras marble tiles are stunning and I am absolutely delighted with my first experience of ordering tiles online. The whole process was excellent including the customer service from Monika and Martha. There was a small problem which was resolved immediately in a friendly and efficient manner by Monika. If you are unsure of ordering online Don't be. It's the best decision I made when choosing my tiles. Price was excellent as well. Thank you all at Travertine.”

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Posted 8 years ago

“Tiles arrived on planned day and look good quality. Haulier struggled to offload from truck due to weight on pallet, which eventually broke. He would not have managed on his own. Have not unbanded all packs yet but have noted that at least one has broken due to the rough handling.”

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Posted 8 years ago

Hi, Thank you for your message. We checked this order and it was just 10 m2 of goods (approximately 300kgs). Normally this weight is not considered very heavy considering that our pallets usually come around 1000Kgs. Also after speaking to the transport company, they do not report any issues. If you have any more queries or recommedations, please do not hesitate to contact us

Posted 8 years ago

“Monika was very helpful when advising about the tiles, the delivery was quick and easy , recommended to anyone looking for tiles..”

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Posted 8 years ago

“Great item great service A*”

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Posted 8 years ago

“My previous experience of looking for tiles has been view several different places to get an idea of quality and having found the product find the best price. I have never before bought tiles on the internet as I wondered what the quality would be like and whether the tiles would arrive intact and with even edges. I took advantage of the free samples and decided to use the discount voucher, spoke to Monika on the phone and she worked out the required extras ie adhesive, grout and sealant. What a star she is!! Delivery was excellent just in the lane just outside our gate and the delivery guy was very helpful while I checked for any damage. Showed the tiles to several of my friends and they were very impressed. The cost of the Travertine tiles were approx half of elsewhere. One friend who had fitted out his kitchen with ceramic tiles said it cost him the same as mine approx £540 but was about a third the area of mine (19 /M2) and that included delivery!! So if you are a internet first timer give it a try I certainly wasn't disappointed. Can't wait until they are fitted.”

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Posted 8 years ago

“Excellent service, product and price. Would recommend and use again in the future.”

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Posted 8 years ago

“I have just taken delivery of 44 sq m of travertine tiles. As far as I can tell the tiles are fine though we have not yet looked closely at them. However the poor chap who delivered them had a major struggle with the biggest pallet. His pallet trolley is not powered and it took three of us to push it up the slight slope of the footpath onto the driveway. A good job my wife is fit! I suggest smaller pallets or a powered trolley.”

Helpful Report

Posted 8 years ago

Hi, Many thanks for your feedback. Apologies that you have had issues with your delivery. Some pallets are heavy unfortunately however still within the allowed legal limit of 1000 Kgs. If there is uneven surface at the delivery site, these problems may occur. We have also passed this message to our transport network as a suggestion to improve their service.

Posted 8 years ago

“Prompt delivery, the local delivery company used kept me well informed. The stone arrived in the correct quantity and undamaged. Very happy.”

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Posted 8 years ago

“Very friendly and helpful team. The stone samples were the same good quality as the stones. Standard delivery done in 3 days and the stones are just beautiful. I am happy with my choice.”

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Posted 8 years ago

“I cant fault a thing, I found the service you provided excellent. Everything you stated would happen with my purchase went without a hitch. Your customer service was Ai, Monica constantly kept me informed of my orders progress. I would definitely recommend you to others and will certainly purchase from you again. Best regards C.Batty”

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Posted 8 years ago

“Tiles delivered on time, checked boxes for damage, without taking them all out the delivery appears to be fine Many thanks Mr White”

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Posted 8 years ago

“The website was easy to use, samples arrived quickly and helped me make my decision. When it came to ordering I called with a few questions and was given helpful information that allowed me to place the order online. Delivery was quick, tiles are of a high quality and exactly as I expected (Silver Tumbled Travertine). Overall I'd highly recommend this company.”

Helpful Report

Posted 8 years ago

“Samples dispatched quickly. Easy to order and pay on line. Only concern is poor packaging of main order.Marble tiles put on to flimsy pallet which got damaged in shipping and had to be fixed on to a euro pallet by courier firm and insufficient packaging between piles of tiles and around tiles. To be fair to delivery driver he did offer to return delivery to supplier which I declined due to not having time to wait for another shipment. Only 2 tiles broken and some chipped on edges but can live with that. Price was good but do bear in mind the delivery cost. As stated in terms and conditions it is well worth unpackaged and inspecting all of your order before signing delivery paperwork, will take some time and not sure how delivery driver will feel about standing around whilst you do this. also a couple of tiles 2nd quality but again can get round this by cutting these when fitting.”

Helpful Report

Posted 8 years ago

Dear Customer, Many thanks for your feedback. We always take photos, how the goods are packed, the condition of the pallets, products etc for our reference. In this case we could not see any problems with the way of packaging. There is a strong possibility that the pallet was not handled properly during transit. Therefore we advise our customers to check the condition of the pallets before accepting the delivery and report anything wrong with the way of packaging or the condition of the product. We were not notified for this issue during or after the delivery, at least looking at the review above, there are not extensive damages with the product which is a good thing. Please get in touch with us if you need more assistance.

Posted 8 years ago

“I ordered the classic travertine tiles, absolutely perfect, great finish, the tiles had great continuity to them which is hard to find with travertine look. The tiles where delivered fully protected with a polythene vacum sheet on wooden pallet. No worries of tiles being damaged through water ingress which is good. great service”

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Posted 8 years ago

“From start to finish we found the services very good. Easy to order with prompt delivery.”

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Posted 8 years ago

“Fast efficient service 1 broken slate out of over 200”

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Posted 8 years ago

“Travertine arrived fuss free within 48 hours of order. Very helpful driver from the delivery company. Only minor compliant is the packing of the tiles. A few had managed to work loose during transportation damaging a couple of edges. However as around 20% of the tiles are being cut this was never going to be a problem.”

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Posted 8 years ago

Travertine Store is rated 4.6 based on 812 reviews