Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 822 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service polite and efficient staff. Tiles arrived when they said they would .”

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Posted 8 years ago

“Very helpful. Thank you”

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Posted 8 years ago

“I just recently brought a new house and wanted travertine tiles for my kitchen floor, tried all your usual places like b&q etc but nothing really got my attention unless it was extremely expensive. After search on the web i found travertine tiles and couldn't quite believe the great prices, so i ordered a couple of free samples which got to me within a couple of days. i was really impressed by the quality and price and I even ordered all the rest of materials as they too were great prices. Arranging delivery was easy, my only concern was the delivery company as when they came to drop of the tiles there was only one guy dropping off and luckily i had people working at the house to help as i feel they rescued the tiles a couple of times from tipping over when coming off the lorry. I would definitely buy from you again in the future.”

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Posted 8 years ago

“The site and the ordering process is as simple as 1-2-3. Delivery was prompt, this is what I call hassle free shopping. Thanks”

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Posted 8 years ago

“I brought the Chinese black slate - they were half price compared to other suppliers - quality of the product absolutely. Monika who took my order was extremely helpful with all the questions I asked - delivery turned up bang on time as requested. Overall would highly recommend and I will use them again.”

Helpful Report

Posted 8 years ago

“wouldnt use again, unless they changed haulage company that they use, first delivery they just turned up at house with no contact,so we were at work second attempt they had broken half the tiles which they were aware of when delivered as driver admitted they were damaged, then they later lied to tile company about the damage so our replacements then got cancelled. we got there in the end thanks to travertine direct. but as i said they were let down completely by PGS global logistics.”

Helpful Report

Posted 8 years ago

Dear Customer, Many thanks for your feedback. We have received your comments and forwarded to relevant departments to make sure this does not happen again. We apologise for the inconvenience caused by our transport company.

Posted 8 years ago

“Fantastic and beautiful product. Delivered by a friendly and helpful driver. Would be happy to recommend :-)”

Helpful Report

Posted 8 years ago

“Although I have not yet had the floor tiles delivered, the product evidenced by the samples was excellent and the best value for money. The first contact was with Monika who provided an excellent customer facing service. Monika provided all the information required in a knowledgeable, clear and concise manner. You want to hold on to Monika, if the word gets out how good she is, she will be poached. I got the introduction to your firm via my daughter, who had bought similar tiles from you. Kate also remembered how good Monika was. Companies often lose sight of how important it is that the first contact leaves a good impression. I am looking forward to the delivery and will certainly be a repeat customer. Best Regards, Tony Latham”

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Posted 8 years ago

“good deliver on time i am happy with the service i would recommend it.”

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Posted 8 years ago

“Great tiles at a great price. Very quick delivery too”

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Posted 8 years ago

“Excellent service and delivery. Good quality tiles at a great price.”

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Posted 8 years ago

“I thought the tiles were good value for money.They were well packaged and arrived on time.”

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Posted 8 years ago

“Excellent service from this Company. The Carreras marble tiles are stunning and I am absolutely delighted with my first experience of ordering tiles online. The whole process was excellent including the customer service from Monika and Martha. There was a small problem which was resolved immediately in a friendly and efficient manner by Monika. If you are unsure of ordering online Don't be. It's the best decision I made when choosing my tiles. Price was excellent as well. Thank you all at Travertine.”

Helpful Report

Posted 8 years ago

“Tiles arrived on planned day and look good quality. Haulier struggled to offload from truck due to weight on pallet, which eventually broke. He would not have managed on his own. Have not unbanded all packs yet but have noted that at least one has broken due to the rough handling.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your message. We checked this order and it was just 10 m2 of goods (approximately 300kgs). Normally this weight is not considered very heavy considering that our pallets usually come around 1000Kgs. Also after speaking to the transport company, they do not report any issues. If you have any more queries or recommedations, please do not hesitate to contact us

Posted 8 years ago

“Monika was very helpful when advising about the tiles, the delivery was quick and easy , recommended to anyone looking for tiles..”

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Posted 8 years ago

“Great item great service A*”

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Posted 8 years ago

“My previous experience of looking for tiles has been view several different places to get an idea of quality and having found the product find the best price. I have never before bought tiles on the internet as I wondered what the quality would be like and whether the tiles would arrive intact and with even edges. I took advantage of the free samples and decided to use the discount voucher, spoke to Monika on the phone and she worked out the required extras ie adhesive, grout and sealant. What a star she is!! Delivery was excellent just in the lane just outside our gate and the delivery guy was very helpful while I checked for any damage. Showed the tiles to several of my friends and they were very impressed. The cost of the Travertine tiles were approx half of elsewhere. One friend who had fitted out his kitchen with ceramic tiles said it cost him the same as mine approx £540 but was about a third the area of mine (19 /M2) and that included delivery!! So if you are a internet first timer give it a try I certainly wasn't disappointed. Can't wait until they are fitted.”

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Posted 8 years ago

“Excellent service, product and price. Would recommend and use again in the future.”

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Posted 8 years ago

“I have just taken delivery of 44 sq m of travertine tiles. As far as I can tell the tiles are fine though we have not yet looked closely at them. However the poor chap who delivered them had a major struggle with the biggest pallet. His pallet trolley is not powered and it took three of us to push it up the slight slope of the footpath onto the driveway. A good job my wife is fit! I suggest smaller pallets or a powered trolley.”

Helpful Report

Posted 8 years ago

Hi, Many thanks for your feedback. Apologies that you have had issues with your delivery. Some pallets are heavy unfortunately however still within the allowed legal limit of 1000 Kgs. If there is uneven surface at the delivery site, these problems may occur. We have also passed this message to our transport network as a suggestion to improve their service.

Posted 8 years ago

“Prompt delivery, the local delivery company used kept me well informed. The stone arrived in the correct quantity and undamaged. Very happy.”

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Posted 8 years ago

Travertine Store is rated 4.6 based on 822 reviews