Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 822 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

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“Ordered 8Mtrs of slate. Should have received 89 off 300mm x 300mm tiles - received 87. 5 of which were broken. Quite loosely packaged on a pallet. Package them better and I'd have no complaints. Will use again though.”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Good so far,have ordered a large quantity and got contacted to say there was not enough in stock but should have them in 2-3 weeks. Prompt response and the delay is fine, just hope the service continues. Samples were provided quickly.”

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Posted 9 years ago

“I ordered the white Carrera marble tiles. The process was very efficient from start to finish. No tiles were broken as the packaging is fantastic, however having to dispose of the pallet myself could have been a problem if I hadn't had help from my builders. The tiler I hired was excellent ( from A,Rica builders) & the tiles look beautiful”

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Posted 9 years ago

“Slick customer service and the most competitive price I could find for black slate tiles. Efficient delivery, very small extra charge for next day arrival. Instructions for any damage to delivery on arrival very clear and unambiguous. Impressive and very pleasant and helpful staff when I rang with a query. Also email query re. my potential purchase answered very promptly. My only slight criticism now tiles are laid is that the "black" is a mid-grey and lighter than the tiles I wished to match. However, for the price, I am quite satisfied. Thank you very much.”

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Posted 9 years ago

“Tiles look great, am looking forward to seeing them fitted. The hauliers tipped a pallet over during delivery breaking many of them, but they were quickly replaced, within 2 days. Monica was very helpful throughout. Would definitely use them again.”

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Posted 9 years ago

“Easy to order, prompt and efficient delivery”

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Posted 9 years ago

“Unable to comment on the quality of the tiles as we have not yet received them. Apparently the tiles were dispatched 07/08/15 but they are not being delivered until 17/08/15. I only discovered this because I had to ring the haulage depot myself and then wait for someone to ring me back with a delivery date. I was on the understanding that the haulage depot would ring me within 1-4 days to deliver the tiles. I am most disappointed with the poor customer service.”

Helpful Report

Posted 9 years ago

Many thanks for your feedback. We have checked with the transport company why this delivery has taken so long . They advised that they called twice to book in a delivery date and left messages (10.08.15 & 11.08.15) in each occasion. Once our offices were notified of delivery failure, we took immediate action and now we believe the goods have now been delivered.

Posted 9 years ago

“Outstanding customer support - thanks Monica!”

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Posted 9 years ago

“Ordered ALOT of tiles and they arrived within 3 days. We did have trouble getting the large delivery van down our lane which took quite a few phone calls to get a solution and the issue resolved but we did get there and always felt the delivery team were doing their best to sort the situation out with good communication. Tiles look fab but not on the walls yet so fingers crossed!”

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Posted 9 years ago

“The tiles look nice now that they are down , but there are a lot of as i call it , big veins in the tile that make them week and break easily . I do not tile much so i do not know if this is normal , with this type of Travertine tile . I have had to be careful when laying the tile , not to put to much pressure on them or they just break . Like i said , i do not tile much so i dont know if this is normal , They do look nice , once down .”

Helpful Report

Posted 9 years ago

Many thanks for your feedback. Normally the travertine do not have veins as in the marble and they would not break easily. We do not have any reported issues with this kind of problem, if you can kindly get in touch with more information, we will look into this.

Posted 9 years ago

“Great product! Helpful staff will Definitely use again!”

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Posted 9 years ago

“Excellent customer service! Friendly and very helpful. I will defiantly be using this company again ????”

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Posted 9 years ago

“Excellent customer service, excellent product”

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Posted 9 years ago

“Good communication, good product and no quibble return of surplus ordered stock”

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Posted 9 years ago

“Excellent service as usual, excellent quality marble tiles, many thanks”

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Posted 9 years ago

“We've had a batch of tiles from the Travertine Store for our new kitchen floor. Fantastic quality, and I've been massively impressed with the quality of their customer service. Really fast responses, helpful staff, and pro-active in helping us match tiles when we under-ordered slightly. Can't recommend them highly enough!”

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Posted 9 years ago

“Nice tiles reasonable price, good advice via email. Fast delivery. Not put tiles on wall yet so this aspect remains to be seen.”

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Posted 9 years ago

“Very Helpfull and accomadating”

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Posted 9 years ago

“Excellent service, prompt despatch and delivery. Tiles arrived safely. Would use again and happy to recommend!”

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Posted 9 years ago

Travertine Store is rated 4.6 based on 822 reviews