Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself was as advertised. The tiles were sent promptly and in good condition. The haulage service let them down however as their service is poorly prepared for a residential delivery.”

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Posted 3 years ago

“Happy with the service provided, however must be a way of bringing down the delivery costs for small orders, delivery cost was more than 3 times the cost of the order!”

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Posted 3 years ago

“Ordered ivory travertine based on a sample. What I got was more like orange. I expected colour and pattern variations, but not one of the tiles was the same colour as the sanple”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Excellent product and prompt delivery.”

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Posted 3 years ago

“Fast delivery, not actually used it as yet but looks good.”

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Posted 3 years ago

“Very fast transaction and efficient service. Received my tiles next day.”

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Posted 3 years ago

“Top notch service from start to finish, sales team took all the time to answer my 100 questions before I placed the order :) Tiles arrived within 3 days, reading reviews here about 2-3 broken tiles. I've had many deliveries for these sort of items, chipped or broken tiles out of a large order is not much guys , my tiler always makes use of them :D”

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Posted 3 years ago

“I am unable to comment on the quality of the tiles as they arrived packaged in a crate that I have been unable to open. I was told in a confirmation email that the delivery driver would wait for 10/15 minutes for me to inspect all of the tiles. In fact, he refused to wait at all despite being presented with your confirmation email. He said repeatedly that he was nothing to do with the travertine store and had to get onto his next delivery. Neither he nor I had appropriate tools to open the crate. I’m very disappointed as I now have a crate of tiles in my garage I have not been able to inspect no to open the crate. I’m going to have to pay for whatever tools are necessary to open the crate. After a previous experience with the travertine store where the top tile in every pack was good quality but the ones below it’s a quality I’m extremely concerned by this (what feels extremely sneaky) way of delivering the tiles.”

Travertine Store 1 star review on 8th February 2021

Helpful Report

Posted 3 years ago

Dear Customer, Many thanks for your feedback. Please note that we always explain the procedures and what to expect before, during and after the delivery at the point of sale. The driver will wait for a short period of time for you to inspect the tiles randomly as it is not possible to check everything. If there are damages due to transit, it will be apperant when you remove the protective cover. We cannot comment on the availability of right tools necessary to open the crate as this way of packaging is the only way to deliver these fragile items. However rest assured, we have had many happy customers and we are sure that you will be one of those after the job is done. If you have any questions, please do not hesitate to contact us.

Posted 3 years ago

“Disappointing response when we found that 3 of the tiles were broken.”

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Posted 3 years ago

“Promptly delivered within 4 days of order. Securely packaged quality tiles at a great price”

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Posted 3 years ago

“Good value, prompt delivery and tiles received in perfect condition. Thanks.”

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Posted 3 years ago

“Provided me with exactly the tiles I required. Fast and efficient delivery. Would happily recommend this company”

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Posted 3 years ago

“All good. Delivery excellent and helpful.”

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Posted 3 years ago

“Good service. The tiles were beautiful, arrived intact. Delivery was a bit pricey”

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Posted 3 years ago

“Great service. Really competitive prices !”

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Posted 4 years ago

“Tiles came in with some broken would only offer partial refund and no delivery as said I didn’t check on delivery. There was a palet of 101 flagstone tiles! Although I told them the same day. Terrible company!!”

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Posted 4 years ago

Dear customer, Thank you for your feedback. After agreement, a free of cost replacement was provided as per your request and we also refunded partially for the tiles that can be used for cuts & corners therefore your project would be completed without any issues.

Posted 4 years ago

“First class ,Quality product and a quality service.”

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Posted 4 years ago

“A pleasure to deal with, and the travertine was spot on”

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Posted 4 years ago

“Excellent service, fast delivery, great quality! Have bought quite a few times & not been disappointed yet!”

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Posted 4 years ago

Travertine Store is rated 4.6 based on 812 reviews