Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The response and service I have received is very good. I am trying to match some tiling with existing and unfortunately, the samples weren't quite near enough to proceed with.”

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Posted 1 year ago

“The tiles look the part go on well only complain seems to be 1 broken tile in half the boxes says check on delivery but who's really goin to do that but other than that I'd recommend and will use again”

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Posted 1 year ago

“Product ordered and arrived as promised. Tiles laid and they look fantastic”

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Posted 1 year ago

“Bit of a shambles logistics wise, however did recover well after manager interventio”

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Posted 1 year ago

Good afternoon, thank you again for your order with us and we hope you are well. Unfortunately, deliveries of our products are sometimes even impossible to some of the locations around the country due to some orders needing the largest vehicles for delivery. Your particular street was an extremely narrow one to accommodate the larger vehicle required to deliver your size of order. However, with your understanding and flexibility, we are happy that your order was delivered to another location for you. Thank you again for your order with us

Posted 1 year ago

“The samples were delivered quickly and in good condition.”

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Posted 1 year ago

“Samples arrived, placed our order, delivered Very helpful, quick delivery great service”

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Posted 1 year ago

“Hi , I purchased some opus that I had searched n hunted down from this on line store , it arrived after 3 days with no breakage / damage , great price , quality product, top service, thanks Steve Brown”

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Posted 1 year ago

“Thsnk you you help on trying get the tiles i wanted, but didn't turn out as i hoped,i tiled the bathroom some time back,and wanted to extend them,but cant get wall tiles that i wanted,thank for trying you gave a first class response”

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Posted 1 year ago

“Excellent company to deal with, great communication and speedy delivery. The tiles were were packaged perfectly and my mother who I bought the Carrera marble tiles absolutely loves them. A pleasure to deal with and would recommend to anyone in the future.”

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Posted 1 year ago

“First class service for sample Unfortunately I don’t require the stone”

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Posted 1 year ago

“Excellent customer service and a beautiful, qreat value, quality product. What more could you ask??”

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Posted 1 year ago

“This review is long overdue, but I wanted to take my time with it. We added 2 new bathrooms after a long search we decided on the Capuchino Marble tiles. We placed an order, and then we got some of the worst news, my husband's Mother needed emergency surgery. This turned our lives upside down. I informed Jo and she held the delivery back for us as we were not ready to accept it. She was so understanding and helpful at a time when we needed it. I can't tell you how much I appreciated her kindness. When we were able to take delivery the delivery guy was amazing and so helpful. There were a few tiles which needed to be replaced and this was arranged quickly without any fuss. The finished product looks absolutely beautiful. Stunning 😊 we are very happy with the result. My only advice is to order a few more than you think as reordering a small amount cost the full delivery charge which is costly. We wish the whole team at Travertine Store a big Thank you - Gina and Gareth”

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Posted 1 year ago

“Great service from free sample right through to delivery. Thank you.”

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Posted 2 years ago

“Bought our tiles from here as very fairly priced. Although delivery was £60 the price still was excellent. Only thing I think is a little odd is the delivery is £60 for anything, so I was ordering some sealer and still £60?!. Anyway I would definitely recommend this company, Jo who answered all my questions was very helpful and patient with me a novice. Will upload photos once down if I can. Thank you.”

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Posted 2 years ago

“Excellent service. I ordered three sample pieces which arrived in good time. I will be ordering tiles as soon as I have calculated numbers. I would certainly recommend Travertine Store.”

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Posted 2 years ago

“Fast efficient service.”

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Posted 2 years ago

“Samples paid for have never arrived”

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Posted 2 years ago

Hello Mr Edwards Thank you for your sample request, we apologise for the delay in your sample delivery. We use Royal Mail for our sample shipments, as you may be aware, they have been on strike action recently which inevitably causes delays in our sample deliveries, Royal Mail will always prioritise emergency deliveries first even after a strike action has ended, they will then clear any backlog progressively. Please accept our apologies for the delay.

Posted 2 years ago

“Sourcing from a previous order in 2021, further spare tiles from the same batch, was much appreciated. Thank you”

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Posted 2 years ago

“Excellent price, good quality product and delivered within a couple of days at a very reasonable price. Good service. 👍”

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Posted 2 years ago

“Delighted with our marble tiles from Travertine Store. They are of excellent quality and arrived quickly and safely. Many thanks!”

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Posted 2 years ago

Travertine Store is rated 4.6 based on 812 reviews