Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 821 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

Write Your review

Tell us how Travertine Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Very happy with products purchased. Exactly as described. 🙂”

Helpful Report

Posted 3 years ago

“Great service, quality and price. Half the price of my local tile shop saving me a great deal of money.”

Helpful Report

Posted 3 years ago

“Goods were delivered as promised in good condition.”

Helpful Report

Posted 3 years ago

“The shipment was late and it was impossible to contact the delivery company. Three tiles were broken and I am not happy.”

Helpful Report

Posted 3 years ago

Dear Customer, The delivery company can only be contacted through us and your replacement of 3 tiles was already authorised and this was advised to yourselves. However as you may remember, you told us that you were going to talk to your tiler regarding possibly being able to use the tiles and receive a refund instead. To date, we have not been contacted about your decision. Many thanks.

Posted 3 years ago

“Great people to deal with. My tiles were partly damaged in transit, reported it to them with photos etc and they were replaced in 2 days. First Class”

Helpful Report

Posted 3 years ago

“Efficient, helpful, speedy!”

Helpful Report

Posted 3 years ago

“Excellent service and Travertine looks fantastic.”

Helpful Report

Posted 3 years ago

“Very fast delivery and tiles arrived in perfect condition”

Helpful Report

Posted 3 years ago

“Excellent quality tiles, excellent speed of delivery, excellent prices even taking shipping into account. The only thing stopping me rating Travertine Store with 5 stars was the damage done to some of our tiles on delivery. Not sure whether this was the packaging at fault of the courier, but Travertine Store sorted replacements out speedily, which is the important thing. Overall, still a better experience than going to a well known store with an orange logo.”

Helpful Report

Posted 3 years ago

“Very good web site allowing easy ordering a small problem with delivery was quickly sorted out by very helpful staff.”

Helpful Report

Posted 3 years ago

“Easy to order, even if you have to do it online. The tiles are just right for the project. The delivery was quick but the hauliers did not telephone to arrange a time. The pallet truck only just managed to get the load onto the road.”

Helpful Report

Posted 3 years ago

“smooth order to delivery process. All tiles arrived intact well wrapped.”

Helpful Report

Posted 3 years ago

“V happy. Arrived promptly as as described”

Helpful Report

Posted 3 years ago

“This company has the most disappointing customer service I have ever come across. The travertine is of the lowest quality and all damaged. Please don't waste £1500 like I just did.”

Helpful Report

Posted 3 years ago

Thank you for your order with us however, we are obviously not pleased with receiving a negative review. Please kindly confirm, if "all tiles" are damaged on the order, why you have not indicated this to the delivery driver at the time of receiving your items as all our orders are shipped in a clear shrink wrapping where all contents of pallets are clearly visible when looking through it. "All damaged tiles" would have been replaced with no quibble and eligible for insurance claim. Just to clarify, you have reported damages today (07/04/2021) at 14:19 with only 2 photos of 2 tiles slightly chipped on 1 corner each, after 2 weeks of delivery of your order. You then informed us that you require a further 8 tiles to complete your installation. As a gesture of goodwill we had agreed on a discount of 30% on your 8 tile order with an offer of arranging a collection from our warehouse. We feel that our approach is quite reasonable and based on your replacement request, tiles were used and you are short of some tiles and looking for free replacement.

Posted 3 years ago

“There are not many companies on the market you can trust. This one is definitely the one you can rely on; on time delivery, good quality product and great communication. Hence I am very happy with their service and can highly recommend.”

Helpful Report

Posted 3 years ago

“So happy with my floor tiles delivery was quick I will be buying more tiles for my walls next thank you 1 tile was cracked but we are using that one for cuts”

Helpful Report

Posted 3 years ago

“The tiles I bought from Travertine Store are a perfect match with my existing tiles and they all arrived safely. They were a very reasonable price and can highly recommend this supplier.”

Helpful Report

Posted 3 years ago

“The stone received was not even close to the sample . More it was a wrong stone and they were trying to convince me that I was wrong. They accept the return,however their return policy and packaging would have costed me more than the tiles itself.so at the end was cheaper for me to dump the tiles in the bin than to send them back and get refund”

Helpful Report

Posted 3 years ago

Dear Customer, To kindly explain, samples from all natural stone suppliers are sent as to represent the structure of stones and not an actual tone/colour representation, this is because a sample is cut out of 1 tile where an order being received will be many natural stone tiles which vary naturally in tone, therefore it is quite possible that you will receive stones which are not an exact match in colour to the sample. We take shipping photos for ALL our orders being dispatched, 1 before shrink wrapping and 1 when fully ready for shipping. Upon inspecting your shipping photos, it had been determined that you have been sent the correct tiles that you have ordered, we will however always agree on returns if the customers are not fully happy with their orders, on this occasion because the correct item was sent to yourselves as it will be with any natural stone supplier in the industry, we also will not take on any returning charges.

Posted 3 years ago

“Excellent, tiles delivered on the day, well packaged and tile were true to sample. Sample”

Helpful Report

Posted 3 years ago

“Excellent product, good quality, good value, good service, photo to follow”

Helpful Report

Posted 3 years ago

Travertine Store is rated 4.6 based on 821 reviews