Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have bought tiles before very helpful and very good service thank you”

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Posted 2 years ago

“I ordered a couple of samples FOC I reviewed them within a few days and this allowed me to make my choice”

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Posted 2 years ago

“This was a sample only, to see if it matched my other tiles. Fast service for the sample.”

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Posted 2 years ago

“Product looking great. Was missing a tile stone from my order. The answer was they send everything, not even bother to listen me. The delivery guy probably not the best day for him.”

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Posted 2 years ago

“Excellent service would use againFound material is very good”

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Posted 2 years ago

“Samples arrived quickly and very easy to order on website.”

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Posted 2 years ago

“We want some stone tiles for a special place and being able to get a couple of samples sent to us was a great help.”

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Posted 2 years ago

“Easy to use website and delivery quick”

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Posted 2 years ago

“Although yet to be laid I can testify that the arrived promptly and visibly in excellent condition. The colour variation and style are better than I could have hoped. Love them.”

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Posted 2 years ago

“Rather bizarre, I ordered samples of 10x10 ivory travertine, received them, then a day later was informed that I couldn’t buy any as there were none in stock and no plans for there to be any in the future.”

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Posted 2 years ago

Dear Customer, Thank you for your review. We always send 10x10cm samples for all sizes. 10x10cm size sample does not mean that we keep (or will keep) that size in stock all the time. And a stock may not continue due to a variety of circumstances. In this case yes the stock has already been discontinued by the time you received the sample and decided to order, however we have a very similar product in stock (subject to availability - https://www.travertinetilesuk.com/product/9/classic-travertine-tumbled-unfilled). Please contact us if you need further information.

Posted 2 years ago

“I ordered sample tile before ordering more tiles. Customer service was very helpful What lets the side down is the courier. Got updates of the tiles being despatched and that we would be contacted beforehand to arrange delivery. Driver just turned up with the tiles, just as well we were in”

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Posted 2 years ago

“First time ordering from Travertine Store and unfortunately the tiles of my choice didn’t match our fireplace. Although I had to make a crate to return these, customer service were very understanding and excepted the delayed return then gave full refund minus deliver charge, which was understandable. Disappointed but satisfied customer. Would buy from again.”

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Posted 2 years ago

“Excellent quality tiles at a great price!”

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Posted 2 years ago

“Good service no pribkem to buy but didn't quite have what I wanted in the sizes of stone marble tiles”

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Posted 2 years ago

“Great service and very happy with sample sent. Thank you”

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Posted 2 years ago

“Really impressed with the quality of the travertine as was the customer. Sales team and delivery driver polite and helpful. All in all great product great service, Will use again.”

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Posted 2 years ago

“Good quality products, quick delivery”

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Posted 2 years ago

“Good product, good value, but poor delivery system. Have to order and pay for it before they tell you when it will be delivered. Interestingly, you have to say you're at home before you know when it will be delivered. Good for diyers, but can't run a business with these parameters.”

Helpful Report

Posted 2 years ago

Hello Mr Flintham Thank you again for your order and we hope you are well. Forgive our confusion as we don't normally hear of complaints regarding "no hidden charges" with our orders, deliveries are a service and all items and the delivery service are shown to our customers BEFORE any payment is processed, we do apologise if you are not in agreement with knowing all charges before a payment is required. Our website has all relevant information for delivery methods, "Next Day" delivery service already will show a delivery date, for the standard 3 to 5-day delivery service, our website does provide delivery information which clearly states "Within the first couple of days of placing an order, local depot staff will directly contact our customers to book in a specific day for delivery (they would not just turn up on any day)" your helpful answer to this question "will there be someone at the delivery site" will only confirm your presence for your agreed day of delivery with the hauliers, we do not expect our customers to stay at home waiting for their delivery from the time of ordering until their order is delivered on 1 of the first 5 days from the order. We hope this helps clarify any confusion in regards to our delivery questionnaire Thank you again for your order with us and stay safe and well

Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“Found Travertine online when searching to match some already laid tiles. Samples arrived promptly, chose the best match (which turns out to very good) and wanted to order, but website showed out of stock. Called the office and spoke with Jo, who advised that a shipment was due in the next week. Ordered for delivery from this shipment and was advised when it arrived that the order had been despatched. Kept up to date all the way through. Some breakages in transit occurred, but this was dealt with extremely well and promptly. Replacements arrived within days. Excellent service, thank-you all, especially Jo.”

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Posted 2 years ago

Travertine Store is rated 4.6 based on 812 reviews