Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

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“Absolutely beautiful tiles, great quality, fantastic price. Great service before and during sale. No waiting in for this delivery I was ring and asked when I wanted them delivered! Perfect experience and our kitchen is looking amazing! They give the perfect high end finish we wanted.”

Helpful Report

Posted 9 years ago

“Very happy with the Ivory tumbled tiles in my bathroom. Will definitely recommend to my family and friends.”

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Posted 9 years ago

“Great tiles and service. Lady on the phone very friendly and informative. Price very reasonable for the good quality product”

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Posted 9 years ago

“I paid overnight delivery coat to ensure I got my tiles on time - was a little pricey but they did arrive the next day! The quality in 3 tiles were poor - one was cracked and looked like it had been filled and the other two didn't match the rest of the tiles - so overall not great!”

Helpful Report

Posted 9 years ago

Many thanks for the feedback. We have checked this order and the customer just purchased 9 tiles, that is why the delivery charge might seem high based on the quantity. In regards to quality issues, we have checked that customer purchased silver travertine which will be highly varied in look as per the website images. They are also in honed & filled finish. However we also realised that the customer has not notified us for any problems after their delivery.

Posted 9 years ago

“I found the price of the tiles to be very good, however the customer service could do with improvement. First of all when I ordered online, there was no option to enter my address or contact details (just the first part of my postcode so they could calculate the delivery cost). I paid and was sent a notification of payment via PayPal, but not from Travertine tiles themselves. I then realised that my address on PayPal was incorrect, as I had recently moved. I updated my PayPal details and contacted Travertine to let them know that they may have an incorrect delivery address for me. I was then wondering how Travertine were going to contact me to arrange delivery, as stated on their website, as they did not ask for any contact details. The only way I could think of them being able to contact me would be through PayPal, which again had an old telephone number- I've never heard of a company using PayPal details to ring a customer! So I put this in my email along with the correct delivery address. I was sent an email the following day confirming this which was fine. It was not until 4 days after I made the order that I was actually contacted to arrange a delivery date. After making arrangements between myself and my partner we arranged delivery for Thursday 7th May. After waiting all until 12:50pm I was called by Travertine to say 'unfortunately the van has broken down so we have to reschedule delivery'. I am very understanding that these things cannot be helped, but I wasn't even given an apology, just a 'this is the way it is, deal with it' attitude. I said could they come the next day and could they make the timing more precise as it means I will have to take more time off work, so they agreed to come the next day in the morning which was quite reasonable. They turned up as agreed and the delivery driver was very friendly and helpful and had called beforehand to tell me he would be there shortly. The tiles were delivered in perfect condition and the exact amount as ordered. I am not usually the type of person that complains, but I feel that the staff I spoke to on the telephone seriously need to go on some customer service courses as the person I spoke to was quite miserable, and as stated before, wasn't even apologetic to me about the van breaking down- of which I was extremely understanding. I also deal with the public and have had to cancel appointments etc and would never dream of not apologising- even if it wasn't my fault, because that is what you should do as I also understand that it is not the customer's fault either. Also for the inconvenience of having to take MORE time off work, and a delivery cost of £44, I feel I should have been offered some money back as a gesture of good will, but I am getting the impression that Travertine Tiles don't care much for their customers, and wouldn't be surprised if I don't get any feedback from this. They need to update their website to incorporate contact details for the customer, and to send automatic email confirmations with an order number, as it is a bit unnerving to spend £144 and not receive any confirmation from the company you have ordered from.”

Helpful Report

Posted 9 years ago

We checked the comments by the customer, and Paypal is a very popular platform for online payments and nearly all of customers use them without any problem. It is easy to use with on screen instructions. We also advised the address change to the customer via email and shipped to the address that was requested by the customer, therefore we do not understand why the address issue has been brought in the comments. In regards to the delivery, the haulier's vehicle did break down which was beyond our or transport company's control. After checking with our haulier, they advised that the customer was contacted and were apologised, they also arranged the delivery for the following day AM service which seems a fair solution in these circumstances.

Posted 9 years ago

“Tiles arrived on Time. All tiles are of very high quality and the description online was modest to say the least. A great Product, supplied on time and with no breakages. Very good Service all around.”

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Posted 9 years ago

“Tiles delivered on time delivery man excellent. Tiles are beautiful and look very expensive although priced very reasonable Would recommend these to anyone. Ordering on line was so easy through this site.”

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Posted 9 years ago

“Great product at a great price. Fast and efficient delivery.”

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Posted 9 years ago

“Beautiful tiles- good quality & value.”

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Posted 9 years ago

“Our order of granite tiles etc, arrived 3days after we ordered them, which I think was brilliant, the delivery man was a real credit to your firm, and to top it all off, the tiles are top quality, will be a returning to you when we need need more of your products, well done to the travertine store.”

Helpful Report

Posted 9 years ago

“Very efficient, arrived on time and quickly. Good communication on day of delivery with the courier company. Would definitely use them again. A shame the carriage is so expensive though, especially when I only wanted 5 tiles, carriage was more expensive than the tiles!”

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Posted 9 years ago

“Very good service which started with a helpful telephone call re quantities required. Quick delivery and only one broken tile. The product was as described. I am very satisfied.”

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Posted 9 years ago

“Travertine Store offered the best price online. It was a bit of a risk choosing Carrara Marble tiles from such a small sample, but we are delighted with the tiles. They arrived on time, with not a single breakage (very unusual with such a large order, and with such large tiles). We thoroughly recommend Travertine Store and will use them again.”

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Posted 9 years ago

“Just taken delivery of 32m of travertine to my clients house. I've just unloaded the pallet and man handled all 1 tonne of tiles down long drive way. The quality of the tiles seems to be very good on first inspection , with no broken tiles or chipped corners.”

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Posted 9 years ago

“Excellent quality and value for money would definitely recommend this company”

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Posted 9 years ago

“When i received my tiles a few of them where broken but had no problem with getting them replaced the woman on the phone Monika was very helpful im getting this problem sorted for me and because of her i would be happy to purchase tiles from you for further projects in the future meny thanks”

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Posted 9 years ago

“Service was very good but the quality of the tiles was very poor. Even allowing for the fact that the tiles were the cheapest I reckon 25% were unusable.”

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Posted 9 years ago

“free sample. excellent product (better than sample, but not the same, which wasn't a problem for me but might have been). quick delivery in good condition. would definitely recommend them to friends. excellent value for money.”

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Posted 9 years ago

“Following receipt of a sample, I ordered 120 marble tiles. They arrived two days later very well packaged and in good condition. I have yet to put them up but they are good quality, good value and sold with good service. I'd use again.”

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Posted 9 years ago

“This is my 2nd order from Travertine Store and excellent service as usual.”

Helpful Report

Posted 9 years ago

Travertine Store is rated 4.6 based on 812 reviews