Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 811 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only ordered a sample, great service, I will order the tiles soon.”

Helpful Report

Posted 1 year ago

“Excellent service and response”

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Posted 1 year ago

“Lots of choice at very reasonable, items are delivered to a local depot who contact you to arrange delivery, they like you to be at home to accept, but don't offer weekend delivery! ? Sorry but most people work in the week! Reviews are very good so hopefully won't be any problems with delivery”

Helpful Report

Posted 1 year ago

“Easy to order and arrived on time. Quality of the tiles is excellent and the colour is as expected. A few of the corners are slightly chipped, therefore care will need to be taken to select these for cutting where a whole tile is not required. Delivery company was good about coordinating delivery time.”

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Posted 1 year ago

“The tiles are great quality, the service was very good, on delivery there was a full pack broken and one bag of adhesive missing. I phoned and they was sent the next day.”

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Posted 1 year ago

“Good store, only thing is the postage. I cannot purchase a single pack of tiles as the cost of postage is the same for a pallet of tiles. No other option suggested other than come and collect in person, will not allow my own courier to collect also.”

Helpful Report

Posted 1 year ago

Hello Mr Gibson, Thank you for your kind words regarding our store. In regards to our shipping costs, due to us working with a 3rd party haulier, they, unfortunately, have a single flat charge per consignment, they charge to collect a pallet of items, which can be a single square meter or up to 45 square meters on some of our range of items. With our previous unfortunate experiences with courier services in the past, we never recommend a courier service to transport large fragile stone tiles, there is no method of packaging we can do to larger stone tiles that will prevent them from breaking during this service even by simple constant shaking in the van they will be transported in and therefore protecting your interest, we kindly recommend a collection in person. We hope this helps explain why we have not agreed to a courier service on this occasion.

Posted 1 year ago

“Very clear about delivery and all went to plan”

Helpful Report

Posted 1 year ago

“I am very happy with the quality of the product and the delivery. All I can add is that this is the sort of company i will do more business with in the near future. Many thanks peter”

Helpful Report

Posted 1 year ago

“The tiles samples we got from yourselves are very good quality products which has helped us to buy some also the customer service team were very helpful with the information that we asked about”

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Posted 1 year ago

“Your delivery service is very efficient also the quality of your tiles are fantastic”

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Posted 1 year ago

“Great service. Very pleased”

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Posted 1 year ago

“Excellent service could not be better”

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Posted 1 year ago

“reliable and efficient service, very pleased”

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Posted 1 year ago

“Bought Nero black slate tiles. Really good price. Did standard delivery and delivered within 2 days on a pallet. The company are really helpful too if you call them. Tiles look lovely”

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Posted 1 year ago

“Very good communication and delivery. Good quality slate and lovely colour.”

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Posted 1 year ago

“I haven’t received the product”

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Posted 1 year ago

Hello Ms Thompson Your sample order was dispatched on the 6th of September for you. We apologise that you have not received your requested samples yet. We use Royal Mail to ship out all our samples and on occasions, they can be delayed through the post. We will now resend your samples with the fastest Royal Mail service and hope they will be received by you within a few days.

Posted 1 year ago

“Received samples in super quick time, thank you.”

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Posted 1 year ago

“After hunting around for travertine tiles and seeing the extraordinary prices some places are charging for them, I was delighted to find this place! Excellent service and very competitive prices. Looking forward to seeing the tiles on the wall!”

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Posted 1 year ago

“The lady I spoke to was very helpful and sent me the samples quickly. Unfortunately they were not exactly what I wanted.”

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Posted 1 year ago

“Very professional”

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Posted 1 year ago

Travertine Store is rated 4.6 based on 811 reviews