Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company, great products and the best prices. Latest order processed and delivered within 24hrs. My only comment is that it would be beneficial for me to be able to order over the the telephone rather than online.”

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Posted 4 years ago

“Excellent quality of tile! Excellent value and the cheapest on the internet! Delivered in three days to my front door! Very very impressed.”

Travertine Store 5 star review on 18th December 2020

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Posted 4 years ago

“Absolutely lovely products we bought the stone cladding couldn’t be happier fantastic service and very quick delivery”

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Posted 4 years ago

“Good service and good communication and most importantly a good product”

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Posted 4 years ago

“Great service. Very helpful on phone. Quick delivery, fab slate strips at a good price. One damaged out of 500+ , used for a cut off. Thank you Travertine.”

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Posted 4 years ago

“Prompt delivery, great quality. 👍🏻”

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Posted 4 years ago

“Tiles are lovely no breaks price good delivery a bit difficult but not too bad good company good tiles”

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Posted 4 years ago

“We were interested in the ivory, honed and filled Travertine for a contemporary kitchen in old cottage. The prices were competitive. Samples were received in good time and we spent so time looking at supposedly equivalent product (more expensive) locally. It wasn't a patch on the sample. Spoke to Travertine Store by phone and e-mail to help sort out quantities of various sized tiles. Out of stock items arrived when they though they would and the entire set of tiles were delivered within a week of ordering. Transport company were great - phoning ahead because of narrow access (appreciated that TS phoned us to check what this meant). Friendly and helpful driver who delivered them onto the property. Yet to lay the tiles, but they look beautiful - better than the sample! No obvious signs of any damage, despite the warnings, as well crated up. Would I buy from Travertine Store again - on the basis of quality and value for money - YES!”

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Posted 4 years ago

“Quality products fast delivery although cost of delivery was a little high”

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Posted 4 years ago

“Excellent online service...ordered large amount of travertine flooring which arrived very quickly...a few broken ones but quickly replaced.”

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Posted 4 years ago

“Travertine is one of the best companies I have dealt with online. The service was excellent on the both occasions I dealt with them, the tiles I bought were lovely the price considerably cheaper than anywhere else. If you are looking for tiles I would highly recommend you check this company first.”

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Posted 4 years ago

“Tiles received quickly and as ordered. Tiles look fantastic. Would recommend this supplier.”

Travertine Store 5 star review on 10th November 2020

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Posted 4 years ago

“Beautiful stone . Arrived on time”

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Posted 4 years ago

“Lovely tiles Great communication Amazing price Recommended”

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Posted 4 years ago

“Delivered in great time. Slate tiles were excellent value for money. Would definitely recommend.”

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Posted 4 years ago

“Great delivery and service. Real travertine is very delicate (as expected) until it is laid but looks beautiful after years of laminate flooring and ceramic tile i am so glad we spent the extra money on something that looks amazing and I am sure will last”

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Posted 4 years ago

“Hi. Excellent service on the phone and delivery and fab quality. I did email them soon after delivery to say a big thank you. The tiles are looking beautiful although not finished yet. We have had complements from friends.”

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Posted 4 years ago

“Great company and good communicators. The tiles were not to very tight tollerances with differences of 1 or 2 mm. It is flagged in the small print, but who reads that?! Anyway as long as you dont mind 2mm spacers and working a bit to level them they are great. Overall i'm very happy with them”

Helpful Report

Posted 4 years ago

“Customer Service lacking promptness. Tiles delivered but 4 were broken. Was advised that they have 2 options, a refund or they will replace the broken tiles for free but we will have to pay £70 for delivery again for 4 tiles. When we asked if we could pick up the tiles saving on delivery, they said they can't give us the tiles for free and asked us to pay for half of the tiles if we want to collect. We have been frustrated with the ever contradicting story line, and asked for a refund instead and haven't heard from them. Chased them again for a response but still nothing. Will definitely not purchase from them or recommend them again. Too much stress on top of full house renovation /building works stress and trying to finish the jobs before the baby arrives in 4 weeks.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. Your purchase was done more than a month ago and unfortunately as per our terms and conditions, we cannot accept report of breakages after such a long time. As you may appreciate we (or any other company in our industry) cannot hold the transport company liable after this long time. Therefore we offered discounted rate for just 4 tiles. Please note, it is always recommended in the industry to get extra tiles for cuts & corners and possible breakages.

Posted 4 years ago

“Helpful and efficient service. Prompt delivery. Excellent product. What more could one say!”

Helpful Report

Posted 4 years ago

Travertine Store is rated 4.6 based on 812 reviews