Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very large holes badly filled - travertine doesn't have to be like this - buy elsewhere”

Helpful Report

Posted 7 years ago

Dear Andy, We have been supplying the same travertine for many years and all our stocks are being inspected before shipment. The number of complaints that we receive is very minimal compared to the large volume of transactions that we deal with. In your case, we checked the stocks that we and they are normal and we have sold the same stocks to various customers as well with no problems. The cheapest travertine tiles that we sell have some holes, still considered to be very good when the selling price & market alternatives are considered, however if you would like minimal fillers on the tiles, we recommend to go for the premium ivory travertine. Any questions, please do not hesitate to contact us.

Posted 7 years ago

“Delivery good very helpfull staff, phoned me and changed my order as I ordered to much sealer, credited my account straight away great quality tiles.”

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Posted 7 years ago

“Excellent service and quality would definitely use this company again, thanks”

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Posted 7 years ago

“Tiles are exactly what I hoped. Couple of Broken ones but that is perfectly expected with natural stone. Delivery was very quick and the driver did everything he could to get the delivery as close as he could. Next time I want natural stone, I'm coming back”

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Posted 7 years ago

“Nikki did an excellent job in helping me to find some matching tiles,which have now arrived on time and which are proving to be a good match.”

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Posted 7 years ago

“The best service I have received form any online shopping store to date Ian Hay”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Shop excellent and the ordering and help was very good. The one problem was there was no telephone call before the delivery arrived and the delivery driver was not helpful. I would buy again and recommend Travertine Store”

Helpful Report

Posted 7 years ago

“The product quality (Trevertine tiles) is excellent quality and value only let down by a poor delivery experience. The delivery company contacted me to arrange a delivery date but then failed to turn up after I had been waiting in all day. They were delivered the following morning. I was told the cause of the delay had been vehicle fault but no-one thought to contact me to let me know. My day was wasted and could easily have been avoided by a simple telephone call.”

Helpful Report

Posted 7 years ago

“I bought 44 sq metres of the silver honed and 23 metres of the ivory honed travertine tiles for a kitchen and en-suite room respectively. I did all this from the photographs on the website. Beautiful quality tiles at a great price. The tiles are well calibrated making the tile laying job nice and simple. The delivery was spot on time with no damage to the tile surfaces or edges. The products from this company are exactly as described on the site and they are a pleasure to do business with. Be confident ordering from this company”

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Posted 7 years ago

“Customer service was excellent”

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Posted 7 years ago

“I purchased travertine on 2 occasions. Both delivery were on time and good value. Would recomend👍”

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Posted 7 years ago

“Happy with order”

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Posted 7 years ago

“fast delivery, all well packaged, good quality tiles.”

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Posted 7 years ago

“haven't fully opened the package yet so can't comment on quality. The delivery was quick and on time although the driver struggled a bit with unloading - gravel drive”

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Posted 7 years ago

“To say I was daunted by ordering without seeing the tiles first is an understatement. However, I took the plunge and it was worth it; we went for the Ivory travertine tiles and they are absolutely beautiful. We carefully checked them upon receipt as required and found that 8 out of 112 were damaged. I notified the company and they were happy to replace them or offer a discount if our tiler was able to make use of them. Overall very satisfied.”

Helpful Report

Posted 7 years ago

“Easy to use website and high quality product. Delivery quick and on time too.”

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Posted 7 years ago

“All tiles arrive intact which is pretty good with Tavertine tiles. Contacted by delivery contractors the day before with a two hour window, arrived slightly outside it but no issues there. Would use them again.”

Helpful Report

Posted 7 years ago

“It is always a risk buying something like travertine on the internet. You can not be sure that the quality will be as described. The quality of material (Premium Classic) provided by the Travertine Store was exactly as described and looks really good now it has been fitted. There was a problem with some broken tiles (caused by the haulers) but it was dealt with promptly, politely and to our complete satisfaction. We hope to buy more travertine in the future and the Travertine Store shall be the first place we look. Good product, good service and good price.”

Helpful Report

Posted 7 years ago

“Niki was a very pleasant sales lady, attentive and gave good advice. The goods arrived at the correct address without any delay. The travertine are being laid at present. I would recommend you to all my friends. Thank you again for a Sterling Service. aZAR wOODS.”

Helpful Report

Posted 7 years ago

Travertine Store is rated 4.6 based on 812 reviews