Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great and the stuff was very helpful. Tiles are perfect and the price was good. I am very pleased.”

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Posted 8 years ago

“Prices were very competitive and tiles arrived swiftly. We used the tiles in dining room, living room and kitchen. I would recommend this company to my friends.”

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Posted 8 years ago

“Thank you , good quality tiles.”

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Posted 8 years ago

“Lovely tiles, fast delivery, tiles already laid and looks fantastic in my kitchen.”

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Posted 8 years ago

“The price of the tiles was very good. A very quick delivery. But was not happy to pay for two pallets on delivery and it was delivered on only one !”

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Posted 8 years ago

Thank you for the review. Our website calculated 2 full pallet charge (£92.00) for the customer's order. Our warehouse managed to squeeze the order into 1 pallet but however the pallet became overweight, we were charged £18.00 extra by the transport company. Therefore rather than charging £92.00, we charged £64.00 only. We thought this would be considered as a favour rather than providing a bad service. We apologise for any inconvenience caused.

Posted 8 years ago

“Ordering the product was very easy and hassle free, after placing the order the product was shipped swiftly within 3 days and the items were delivered professionally with no problems and all in good order Also it is important to add that the actual marble tiles were of excellent quality and good value. We will be using the the travertine store again.”

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Posted 8 years ago

“Friendly advice and service when I telephoned. Samples delivered quickly. Order good match with sample. Order delivered within three days on standard delivery. Not laid tiles yet but they appear to be of very good quality. Not one of tiles in order was damaged in any way.”

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Posted 8 years ago

“Initially had trouble ordering over the Internet, but requested a call back. This happened within 30 minutes or so and the representative sorted everything out over the telephone, pain free!”

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Posted 8 years ago

“Very happy with Premium Ivory brushed.Already recommended to my friends who were impressed with how good these look.”

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Posted 8 years ago

“Bough the standard filled and honed travertine tiles. Finish is very good with pleasing colour variation. Delivery was fast and efficient. Many thanks for a great product.”

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Posted 8 years ago

“Very helpfull sales. Out of 144 Moleanos limestone only 2 damaged.Tiler very impressed with quality.Look amazing .Will come back for more!!????”

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Posted 8 years ago

“Fabulous service, would not hesitate to recommend. Will shop with them agin.”

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Posted 8 years ago

“Tiles were good value for money but from 114 tiles there were 12 which all had the same corner broken where the pallet had been poorly handled at some stage. Luckily I was able to use all tiles as a number of cut tiles were required.”

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Posted 8 years ago

Hi. Many thanks for leaving feedback. We have checked this and our team has not been notified for any problems before, during or after the delivery. We will be contacting the transport company and the customer to check how the tiles were delivered damaged. Luckily the customer has got extra tiles so no replacements are needed.

Posted 8 years ago

“Great product, reliable delivery service.”

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Posted 8 years ago

“Fast friendly helpful service, value for money, can't wait to lay them. Would recommend travertine store!”

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Posted 8 years ago

“We've been using travertine store for indoor and outdoor projects. Very pleased with the products and customer service overall. Would highly recommend.”

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Posted 8 years ago

“Delivered within few days. Few damaged tiles but all replaced without problem after reporting them. Moleanos limestone looks amazing. Would recommend and use again for sure...”

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Posted 8 years ago

“I got my delivery next day after order. All in good condition. No problems. Many thanks.”

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Posted 8 years ago

“Initially I wrote a review about this company and I was very satisfied in the manner in which the order was dealt with. However after completing my project I must say that I would never use this company and I sure as heck would not refer them. The shipping of this product was packed very poorly and this was mentioned in my initial review as I found a few broken tiles. Since then tiles have just broken during handling, some have broken while being laid and some are actually showing what I assume is machining marks. The company refuse to refund those damaged ones as they say it was not done within 72 hours of the delivery, which is quite difficult as I had no intention to start the project so soon after delivery. This is their right not to refund and I accept that, there is however a moral obligation and that means nothing. All I can say is use someone else, someone who will maybe inspect the items before sending them out. The person I spoke to on the phone even had the audacity to blame the tiler (me) for not noticing that I had laid a defective tile (machine marks), yet takes no respoinsibility that this tile was packaged and shipped by them. Next time perhaps think about the customer and think that maybe your actions have repercussions for the end user. At the end of this we are 2 tiles short and have had 7 tiles break due to defect. We have now had to pay them an extra £65 for 4 tiles, some grout and a £25 delivery fee. Maybe speak to eDecks if you want to learn how customer care works.”

Helpful Report

Posted 8 years ago

The customer first contacted us complaining about the grout that we supplied was not enough quantity and demanded free of cost grout. When we checked the order it should be more than enough (10kg bag for 18 m2 order). Upon further investigation, we found out that the customer used much wider grout joint and we were not notified. In regards to poor packaging & breakages, we have been applying the same packaging for many years and for many customers. We checked packaging photos prior to dispatch and packaging was fine, unless during the transport it was damaged. For the alleged machine marks, the customer called after laying the tiles and after requesting more free grout. And informed that there are marks visible on the tiles. Our question was obviously why the tiles were laid if there were marks. Once the tiles are laid, we cannot be certain whether they were like that before or the marks appeared after.

Posted 8 years ago

“Great easy to order from. Delievery was ment to come on monday between 9-6 but didn't and when I rang the delivery company they was very rude.”

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Posted 8 years ago

Apologies for the delivery issue. We can confirm the delivery was 1 day delayed. We are investigating what has happened. And we have notified the central hub that the local depot was rude to the customer which is unacceptable. We will let you know once there are updates.

Posted 8 years ago

Travertine Store is rated 4.6 based on 812 reviews