Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product, very patient with me!”

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Posted 4 years ago

“Beautiful product and amazing value, and super fast delivery.”

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Posted 4 years ago

“tile lovely quick delivery and Customer service are great showing pictures of tiles together so I could order with confirmation”

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Posted 4 years ago

“Tiles arrived very quickly and were exactly as advertised.”

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Posted 4 years ago

“Excellent product at an excellent price”

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Posted 4 years ago

“Lovely product and good value for money. Not stuck them on the wall yet but they arrived in one piece, well packaged, and look lovely.”

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Posted 4 years ago

“Great service, will definitely use again”

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Posted 4 years ago

“Absolutely first class service products arrived as planned very quickly, highly recommend this retailer.”

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Posted 4 years ago

“A very prompt service delivery was when promised with 20 m2 of slate tiles delivered I have only found 1 broken Regards Dave Hastings”

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Posted 4 years ago

“Shaz and also your young man at Bicker were very helpful so thank you. PS Woud you send me a VAT invoice please.”

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Posted 4 years ago

“The tiles came quickly delivered by a helpful young man!!!”

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Posted 4 years ago

“The tiles arrived in perfect condition, delivered to my doorstep and in good time. Helpful and friendly lorry driver as well! Travertine will be my first option for future purchases.”

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Posted 4 years ago

“Was delivered as promised and the product looks great”

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Posted 4 years ago

“Excellent service. The Silver Travertine Mosaic tiles were even better that expected, they have telly made the bathroom. Great product at a very reasonable price.”

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Posted 4 years ago

“Very poor quality travertine . Didn’t match the sample sent. Paid premium price for tiles thinking we would receive top quality. Will not use again. Very disappointed.”

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Posted 4 years ago

“Excellent quality tiles, delivered promptly at a great price. Well packaged & secure in crates on pallets. Good customer service and communication regarding delivery. Equivalent tiles are £70m2 at Topps!!”

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Posted 4 years ago

“GREAT PRODUCT....A+++ VERY GOOD SERVICE..THEY KEEP YOU UPDATED RIGHT UP TILL YOU RECIEVE YOUR PURCHASE.. WOULD RECOMMEND TO ALL. DRIVER WAS GREAT..WAITED TILL YOU CHECK YOUR ITEMS...FRENDLY AND ON TIME...A*”

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Posted 4 years ago

“Easy to use website, samples received quickly and the tiles arrived promptly and safely. These travertine tiles look amazing.”

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Posted 4 years ago

“We ordered our travertine tiles on Sunday the 12th of July. You took the money from our bank the next day and then messaged us to say you don’t have enough in stock to fulfill our order. After many messages back and forth and then finally a direct phone call on the 16th of July, I requested the order be cancelled and our money refunded. Today is the 23rd of July and we are STILL waiting on our refund. I am disgusted. I will NOT be recommending your company to anyone and will be seeking legal advise if that money isn’t refunded by the weekend.”

Helpful Report

Posted 4 years ago

Dear Customer, We are sorry that you feel as disappointed as you do, however we would like to highlight a few factors. Firstly, we do not take money out of customer's accounts, customers place their orders online PayPal processes the transactions. On rare occasions when the order is much larger than the currently available stock, we contact our customers either via e-mail or telephone, if we are unable to contact our customers we can only then wait for our customers to contact us, which was the case with yourselves. We will not issue an automatic refund as on most occasions when informed of stock unavailability customers choose to wait for the arrival of new stock at which point we dispatch orders at the earliest opportunity upon customer confirmation. However, as a valued customer you have requested a refund which was issued, this was confirmed with yourself during a telephone conversation before this review, the refunds can only be issued back to the original payment method, in this case PayPal, which the proof of transaction has also been forwarded to yourselves via e-mail, once issued by our accounts department it can take several working days for it to go through PayPal back into any bank account. Please be kindly reminded that we do not have any control over this stage of transactions. If you have any queries please kindly contact us and we will do our best to help.

Posted 4 years ago

“My limestone floor tiles arrived within 2 days, very securely packed on their pallet, and I'm delighted with the colour, which was true to the photographs on the website, and the quality. I would not hesitate to buy from the Travertine Store again.”

Helpful Report

Posted 4 years ago

Travertine Store is rated 4.6 based on 812 reviews