Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 811 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price well packed fast delivery and incredibly helpful driver with electric pump truck who parked our pallets exactly where we wanted. Can't fault anything.”

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Posted 5 months ago

“Excellent quality tiles at a much better price than Wickes.”

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Posted 5 months ago

“Samples arrived quickly. The stone looks to be of good quality and a nice finish, though we're still deciding so haven't laid any.”

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Posted 5 months ago

“Was worried but needn’t have been. Sophie was brilliant in communication and so helpful and informative. Ordering, delivery and advice was first class. Tiles look absolutely fabulous. If I have any criticism is the expectation that inspection of the tiles on delivery before you sign the delivery slip is completely unrealistic. A very happy customer 🤗”

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Posted 6 months ago

“Excellent service and great quality product.”

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Posted 6 months ago

“Great product and delivery was great. People very helpful and provide advice”

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Posted 6 months ago

“All tiles delivered are smashed . When we called up to complain the woman told me to fill out an email and hung up. Avoid this company at all costs . Horrific customer service .”

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Posted 6 months ago

Dear Mr Upton and Mrs Sincock We appreciate and respect all feedback from our customers however, your feedback unfortunately fails to mention a few very important key details. Firstly, it has been highlighted with photographic proof of the condition and packaging your order was dispatched in, which was very different than the packaging you received them in, which confirms interference with your order by the 3rd party haulage service used to deliver orders, and that this will be taken up with this particular local depot and dealt with accordingly by us. Secondly, your telephone conversation between yourselves and our sales member has been monitored by our line manager. He has deemed that at no point does he feel that the staff member was disrespectful to you in any way but was simply led to kindly request multiple times for you to simply forward us images of the damages being reported, this is a requirement put in place by the hauliers and is our usual procedure as we can not proceed in trying to resolve such issues for our customers without doing so. It was only at the change of tone being received from you with your demand that the issue in question has to be resolved on the day, which simply was not operationally possible, that our sales member politely again repeated she would do her best to resolve your issue for you as quickly as she can but then kindly informed you that she would now need to end the call as to avoid any unnecessary exchange that she may be exposed to that will be deemed outside of our professional interaction between us and our customers. As with any company, we take pride in the level of service we provide our customers however, we also have a strict staff protection policy in place where staff abuse can also not be tolerated however, it still is dealt with professionally and with respect. You have also, unfortunately, failed to highlight within your review that your issue was dealt with directly by our line manager with the utmost efficiency and within the quickest possible timeframe in delivering your replacements on the next day, a Saturday and arranged collecting the reported damaged tiles at the same time. Along with our apology to you multiple times regarding your unfortunate experience in the condition of your first order you received your items in, you were always updated at every step we were taking when resolving this issue for you, this was then also followed up with a phone call from our line manager as to ensure you were totally satisfied with your replacements order you had received and the collection process. Stay safe and well.

Posted 6 months ago

“I received a sample of your Brazilian Black Slate-Calibrated Riven which I had been planing on using for a step up to my front door which is covered by a porch roof, sadly you have advised that this product is not suitable for external use. Your external paving in Brazilian Black Slate only come in sets where as I would like 5 600x300 and 4 600x400 tiles.”

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Posted 6 months ago

“Great service. Very personable and quick. The staff could not have been more helpful and open about information given.”

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Posted 7 months ago

“Very good service, well-presented and easy to navigate website. Delivery as promised”

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Posted 7 months ago

“Got back to me very quickly but coloure just wasn't right”

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Posted 7 months ago

“Very satisfied from start to finish plus delivery was on time so very good. Geoff Swift Building Company Ltd”

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Posted 7 months ago

“Don't bother requesting samples, they are so small you can't do anything with them to get an idea of what they may look like on the floor or on the wall, a sample of a 305mm stone daso rail was just 100mm in length. held up to the wall with tiles it's not enough to get a feeling of what a full bathroom would look like A sample tile recieved wasn't anything like expected. I do apreciate that natural tiles do vary, but the sample was a long way out, a very different colour entirely. Otherwise order was very well packaged up and recieved quickly, can't fault the order / delivery process at all.”

Helpful Report

Posted 8 months ago

Hello Mr Feather, Thank you for your sample order with us and your feedback. We use Royal Mail to dispatch all our sample orders, unfortunately, Royal Mail has strict restrictions in terms of size and weight of sample shipments. As you have mentioned in your review, natural stones can vary even across individual tiles, this is the reason why we state on our sample prints "Please note: This material is natural so please expect variations in colour tones, markings and texture. Small samples are intended as a guide and will not show all variations in any particular stone." Some stone ranges vary more than others Mr Feather and the Classic Travertine stone range that you requested the samples for are some of these stone ranges that do vary more than others. Upon our customer's requests, we do take current stock photos of full-size tiles and forward them on for our customers' viewing if this is something you would wish for us to do, please kindly confirm and we can forward these photos to you. With Regards

Posted 7 months ago

“Quick reply pre purchase and the tiles look good. Hope the tiler does a good job, happy so far!”

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Posted 8 months ago

“Lovely stone but terribly small samples , unfortunately too pale in colour for what we req .”

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Posted 8 months ago

“Lovely rustic tiles, exactly the colour I wanted. Delivery was quick. -well packaged. Thank you!”

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Posted 8 months ago

“Quick delivery.”

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Posted 8 months ago

“Ordered a sample not decided yet but super quality”

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Posted 8 months ago

“Web site worked well , communcation worked but I oprdered a sample and it never turned up and therfore the poor score I did get asked to leave a review , however , whcih suggets they are open to reciving constructive feedback”

Helpful Report

Posted 8 months ago

Hello Mr Fraser, thank you for your feedback We use Royal Mail for all our sample request and, unfortunately a sample shipment on very rare occasions does get lost, fails to get delivered or arrives damaged regardless of how well we package them. Unfortunately , because we do not receive delivery confirmation from Royal Mail, we inevitably depend on our customers to kindly inform us if their samples are not received, when informed we dispatch a new set of samples with the quickest Royal Mail delivery service. We again apologise on behalf of Royal Mail, if you wish to receive a new set of free samples, please kindly inform us and we will dispatch these for you. With regards

Posted 8 months ago

“I only had samples from this store. They were a very good size and helped me make a decision on my patio.”

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Posted 8 months ago

Travertine Store is rated 4.6 based on 811 reviews