Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 821 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We couldn’t have asked for better service from start to finish of our order. Extremely helpful, responsive and polite telephone service when we called to amend our order after initial placement online. Very good quality products and great value for money. Highly recommended 👍🏻”

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Posted 5 months ago

“Excellent service all round. Would certainly recommend”

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Posted 5 months ago

“Absolute beginners and the process was straightforward, the pieces slotted together and hubby cut the ends which were too long. Good updates from Travertine re delivery. The tiles plus mortar and sealant were delivered on time and the driver was patient while we checked the tiles. Very happy with the result . Thank you 5*”

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Posted 5 months ago

“Good product but delivery quite expensive”

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Posted 6 months ago

Hello Mr Martin, firstly, thank you for your order with us. We have received your order through our website where all charges are visible to our customers before proceeding with a payment. We use a 3rd part haulage company for all order deliveries, they apply a pallet collection and delivery charge on orders, unfortunately, this would mean it is the same charge for smaller orders such as yourselves however, this would also mean it is the same charge for larger orders going up to 50 square meters on a single pallet on some items. We do provide a collection option for customers who wish to collect their smaller orders from 1 of our warehouses if they would like to take this option. We hope this helps explain haulage charges Thank you again for your order with us.

Posted 6 months ago

“Great service, fabulous tiles. Samples sent quickly.”

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Posted 6 months ago

“Good communication regarding delivery and a great product, really happy with the tiles and value for money Would highly recommend”

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Posted 6 months ago

“Excellent service and speedy delivery.”

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Posted 6 months ago

“Product I bought was fantastic quality when it arrived! Delivery was clear, communication was great throughout. I would definitely buy from again.”

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Posted 7 months ago

“Prompt and reliable service”

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Posted 7 months ago

“No problems delivery driver helpful”

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Posted 7 months ago

“Good price well packed fast delivery and incredibly helpful driver with electric pump truck who parked our pallets exactly where we wanted. Can't fault anything.”

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Posted 7 months ago

“Excellent quality tiles at a much better price than Wickes.”

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Posted 8 months ago

“Samples arrived quickly. The stone looks to be of good quality and a nice finish, though we're still deciding so haven't laid any.”

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Posted 8 months ago

“Was worried but needn’t have been. Sophie was brilliant in communication and so helpful and informative. Ordering, delivery and advice was first class. Tiles look absolutely fabulous. If I have any criticism is the expectation that inspection of the tiles on delivery before you sign the delivery slip is completely unrealistic. A very happy customer 🤗”

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Posted 8 months ago

“Excellent service and great quality product.”

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Posted 8 months ago

“Great product and delivery was great. People very helpful and provide advice”

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Posted 8 months ago

“All tiles delivered are smashed . When we called up to complain the woman told me to fill out an email and hung up. Avoid this company at all costs . Horrific customer service .”

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Posted 8 months ago

Dear Mr Upton and Mrs Sincock We appreciate and respect all feedback from our customers however, your feedback unfortunately fails to mention a few very important key details. Firstly, it has been highlighted with photographic proof of the condition and packaging your order was dispatched in, which was very different than the packaging you received them in, which confirms interference with your order by the 3rd party haulage service used to deliver orders, and that this will be taken up with this particular local depot and dealt with accordingly by us. Secondly, your telephone conversation between yourselves and our sales member has been monitored by our line manager. He has deemed that at no point does he feel that the staff member was disrespectful to you in any way but was simply led to kindly request multiple times for you to simply forward us images of the damages being reported, this is a requirement put in place by the hauliers and is our usual procedure as we can not proceed in trying to resolve such issues for our customers without doing so. It was only at the change of tone being received from you with your demand that the issue in question has to be resolved on the day, which simply was not operationally possible, that our sales member politely again repeated she would do her best to resolve your issue for you as quickly as she can but then kindly informed you that she would now need to end the call as to avoid any unnecessary exchange that she may be exposed to that will be deemed outside of our professional interaction between us and our customers. As with any company, we take pride in the level of service we provide our customers however, we also have a strict staff protection policy in place where staff abuse can also not be tolerated however, it still is dealt with professionally and with respect. You have also, unfortunately, failed to highlight within your review that your issue was dealt with directly by our line manager with the utmost efficiency and within the quickest possible timeframe in delivering your replacements on the next day, a Saturday and arranged collecting the reported damaged tiles at the same time. Along with our apology to you multiple times regarding your unfortunate experience in the condition of your first order you received your items in, you were always updated at every step we were taking when resolving this issue for you, this was then also followed up with a phone call from our line manager as to ensure you were totally satisfied with your replacements order you had received and the collection process. Stay safe and well.

Posted 8 months ago

“I received a sample of your Brazilian Black Slate-Calibrated Riven which I had been planing on using for a step up to my front door which is covered by a porch roof, sadly you have advised that this product is not suitable for external use. Your external paving in Brazilian Black Slate only come in sets where as I would like 5 600x300 and 4 600x400 tiles.”

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Posted 9 months ago

“Great service. Very personable and quick. The staff could not have been more helpful and open about information given.”

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Posted 9 months ago

“Very good service, well-presented and easy to navigate website. Delivery as promised”

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Posted 9 months ago

Travertine Store is rated 4.6 based on 821 reviews