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Travertine Store Reviews

4.6 Rating 822 Reviews
90 %
of reviewers recommend Travertine Store
4.6
Based on 822 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Travertine Store Reviews
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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024
VALERIE ELLIS
Travertine Store 5 star review on 9th June 2024
PAULA EDWARDS
Travertine Store 5 star review on 9th June 2024
PAULA EDWARDS
Travertine Store 5 star review on 9th June 2024
PAULA EDWARDS
Travertine Store 5 star review on 20th October 2023
REX DURHAM
Travertine Store 5 star review on 9th December 2022
KATIE LEE
Travertine Store 5 star review on 12th December 2021
Customer
25
Anonymous
Anonymous  // 01/01/2019
Very good service which started with a helpful telephone call re quantities required. Quick delivery and only one broken tile. The product was as described. I am very satisfied.
Helpful Report
Posted 9 years ago
Travertine Store offered the best price online. It was a bit of a risk choosing Carrara Marble tiles from such a small sample, but we are delighted with the tiles. They arrived on time, with not a single breakage (very unusual with such a large order, and with such large tiles). We thoroughly recommend Travertine Store and will use them again.
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Posted 9 years ago
Just taken delivery of 32m of travertine to my clients house. I've just unloaded the pallet and man handled all 1 tonne of tiles down long drive way. The quality of the tiles seems to be very good on first inspection , with no broken tiles or chipped corners.
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Posted 9 years ago
Excellent quality and value for money would definitely recommend this company
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Posted 9 years ago
When i received my tiles a few of them where broken but had no problem with getting them replaced the woman on the phone Monika was very helpful im getting this problem sorted for me and because of her i would be happy to purchase tiles from you for further projects in the future meny thanks
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Posted 9 years ago
Service was very good but the quality of the tiles was very poor. Even allowing for the fact that the tiles were the cheapest I reckon 25% were unusable.
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Posted 9 years ago
free sample. excellent product (better than sample, but not the same, which wasn't a problem for me but might have been). quick delivery in good condition. would definitely recommend them to friends. excellent value for money.
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Posted 9 years ago
Following receipt of a sample, I ordered 120 marble tiles. They arrived two days later very well packaged and in good condition. I have yet to put them up but they are good quality, good value and sold with good service. I'd use again.
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Posted 9 years ago
This is my 2nd order from Travertine Store and excellent service as usual.
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Posted 9 years ago
Can't fault the service. Delivered on time. Product is of quality as expected and price is fantastic.
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Posted 9 years ago
I was quite hesitant to purchase tiles online, but from order to delivery Travertine Store staff has been excellent in responding to my queries and put my mind at ease. Also i paid much much less than my high street shop. I have already recommend Travertine Store to my friends and family.
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Posted 9 years ago
I'm disappointed with travertinestore. As a first time buyer from them I was expecting better customer service when I complained about my product. After falling for the "these tiles are standard, these are premium and these are our 'hand-selected super smooth' tiles" sale pitch, I ordered the most expensive Ivory premium travertine at nearly twice the cost of the standard. The tiles turned up on a crate (no packaging to check what has been delivered) and were stacked up. The tiles were stacked face-to-face for protection but upon taking a tile from the stack I was really pleased with the colour and uniform appearance. The builder fitted the tiles shortly after and then commented on how he had done the best he could with a budget tile! He pointed out the rough faces, micro-chipped edges and colour variations and said that in his opinion they were no way a premium product. These huge variations are only really evident when you see the tiles next to each other i.e. fitted to the wall. I emailed the travertine store and sent them photos. Their response; "these tiles are as we would expect them to look and show normal variation". They also stated their T&Cs state that the buyer accepts the condition of the item if fitted or attempted to be fitted. I'm glad I purchased through Paypal and raised a dispute. Think twice before going for the most expensive!
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Posted 9 years ago
From order process to delivery, everything went smoothly. I have 2 more houses to tile and will be definitely in touch.
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Posted 9 years ago
Beautiful tiles and speedy delivery. Will definitely use again.
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Posted 9 years ago
The service from travertine store is fine, problem is the carrier you used,(Crabtree) I told them we lived on a narrow road, they confirmed and said they were aware of it and advised delivery time 10 o clock, at 11.15 no delivery, I told them I could'nt wait any longer, at 11.30 driver rung me and said he was near, fine I'll wait..the carrier sent a 18t wagon, to big to get up our road so I had to meet driver in pub car park, unload my tiles into my vehicle then drive to my house and unload tiles into house from my vehicle, not only late,used my vehicle for delivery service I paid for,having to handle tiles twice, think you'll agree not great delivery service. Unfortunely the carrier is part of the whole order which reflects on your company, sorry folks
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Posted 9 years ago
We provided all the necessary information to the transport company prior to shipping, however apparently they missed these notes, which resulted in a poor delivery service as in this case. We apologise on behalf of our transport company and we will make sure this does not happen again
Posted 9 years ago
Service so far is great, we agreed a delivery date and were notified by phone when driver was 5-10 minutes away. Order was carefully packed although there were some damages to the tiles (possibly as they were offloaded from the lorry). Will see how service is now I want some replacements!
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Posted 9 years ago
Website very easy to use, purchases exactly as described. The carrier delivered the goods within the alloted time and was very courteous and helpful. Would definitely purchase from again.
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Posted 9 years ago
Just taken delivery of a 1 ton of Travertine tiles, good product, good price point and fast delivery. K Todd
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Posted 9 years ago
This is the second order I have placed with the Travertine Store. Excellent product and customer service, Monika in particular made sure everything went smoothly. The only complaint is with the delivery companies they use. My first order (12 months ago) wasn't delivered on the arranged day, turned up 2 days later. My second order, placed recently, was a no show as well, having waited all day for the delivery. I then received a phone call from the delivery driver the following morning informing me "I am outside with your delivery" without any prior notification. This reflects badly on an otherwise excellent service from the Travertine Store. If you are relaxed about the hit and miss delivery service, you can't go wrong. Even with the sketchy delivery I would definetly recommend and will use them again.
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Posted 9 years ago
The price seems very good and the order over the phone was very smooth, a very helpful lady made payment very simple, thank you. The delivery was explained and arrived exactly how it was meant to. I was having it delivered 'on site' to a large building development and therefore used a timed delivery slot to avoid break times and to ensure the site was open. It arrived at the time requested. This part of the order was all perfect. However the variation in thickness of the Brazilian black riven slate was far more than the 2-3mm suggested on-line, in fact it can be up to 5-6mm which makes laying the floor far more tricky and expensive in terms of the labour time. Generally though pretty happy with the transaction. Thank you Adam
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Posted 9 years ago
Travertine Store is rated 4.6 based on 822 reviews