Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault the service. Delivered on time. Product is of quality as expected and price is fantastic.”

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Posted 9 years ago

“I was quite hesitant to purchase tiles online, but from order to delivery Travertine Store staff has been excellent in responding to my queries and put my mind at ease. Also i paid much much less than my high street shop. I have already recommend Travertine Store to my friends and family.”

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Posted 9 years ago

“I'm disappointed with travertinestore. As a first time buyer from them I was expecting better customer service when I complained about my product. After falling for the "these tiles are standard, these are premium and these are our 'hand-selected super smooth' tiles" sale pitch, I ordered the most expensive Ivory premium travertine at nearly twice the cost of the standard. The tiles turned up on a crate (no packaging to check what has been delivered) and were stacked up. The tiles were stacked face-to-face for protection but upon taking a tile from the stack I was really pleased with the colour and uniform appearance. The builder fitted the tiles shortly after and then commented on how he had done the best he could with a budget tile! He pointed out the rough faces, micro-chipped edges and colour variations and said that in his opinion they were no way a premium product. These huge variations are only really evident when you see the tiles next to each other i.e. fitted to the wall. I emailed the travertine store and sent them photos. Their response; "these tiles are as we would expect them to look and show normal variation". They also stated their T&Cs state that the buyer accepts the condition of the item if fitted or attempted to be fitted. I'm glad I purchased through Paypal and raised a dispute. Think twice before going for the most expensive!”

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Posted 9 years ago

“From order process to delivery, everything went smoothly. I have 2 more houses to tile and will be definitely in touch.”

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Posted 9 years ago

“Beautiful tiles and speedy delivery. Will definitely use again.”

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Posted 9 years ago

“The service from travertine store is fine, problem is the carrier you used,(Crabtree) I told them we lived on a narrow road, they confirmed and said they were aware of it and advised delivery time 10 o clock, at 11.15 no delivery, I told them I could'nt wait any longer, at 11.30 driver rung me and said he was near, fine I'll wait..the carrier sent a 18t wagon, to big to get up our road so I had to meet driver in pub car park, unload my tiles into my vehicle then drive to my house and unload tiles into house from my vehicle, not only late,used my vehicle for delivery service I paid for,having to handle tiles twice, think you'll agree not great delivery service. Unfortunely the carrier is part of the whole order which reflects on your company, sorry folks”

Helpful Report

Posted 9 years ago

We provided all the necessary information to the transport company prior to shipping, however apparently they missed these notes, which resulted in a poor delivery service as in this case. We apologise on behalf of our transport company and we will make sure this does not happen again

Posted 9 years ago

“Service so far is great, we agreed a delivery date and were notified by phone when driver was 5-10 minutes away. Order was carefully packed although there were some damages to the tiles (possibly as they were offloaded from the lorry). Will see how service is now I want some replacements!”

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Posted 9 years ago

“Website very easy to use, purchases exactly as described. The carrier delivered the goods within the alloted time and was very courteous and helpful. Would definitely purchase from again.”

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Posted 9 years ago

“Just taken delivery of a 1 ton of Travertine tiles, good product, good price point and fast delivery. K Todd”

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Posted 9 years ago

“This is the second order I have placed with the Travertine Store. Excellent product and customer service, Monika in particular made sure everything went smoothly. The only complaint is with the delivery companies they use. My first order (12 months ago) wasn't delivered on the arranged day, turned up 2 days later. My second order, placed recently, was a no show as well, having waited all day for the delivery. I then received a phone call from the delivery driver the following morning informing me "I am outside with your delivery" without any prior notification. This reflects badly on an otherwise excellent service from the Travertine Store. If you are relaxed about the hit and miss delivery service, you can't go wrong. Even with the sketchy delivery I would definetly recommend and will use them again.”

Helpful Report

Posted 9 years ago

“The price seems very good and the order over the phone was very smooth, a very helpful lady made payment very simple, thank you. The delivery was explained and arrived exactly how it was meant to. I was having it delivered 'on site' to a large building development and therefore used a timed delivery slot to avoid break times and to ensure the site was open. It arrived at the time requested. This part of the order was all perfect. However the variation in thickness of the Brazilian black riven slate was far more than the 2-3mm suggested on-line, in fact it can be up to 5-6mm which makes laying the floor far more tricky and expensive in terms of the labour time. Generally though pretty happy with the transaction. Thank you Adam”

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Posted 9 years ago

“Quick and easy. Just how you need it when you've a lot of different things to sort out for a makeover project. The samples were a little on the small side but helped make the decision. Once the order was placed, it was very quickly and efficiently delivered, and the price was very good. Happy with that.”

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Posted 9 years ago

“Monica was very helpful when the tiles arrived we were very pleased cannot fault anything”

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Posted 9 years ago

“I am builder and bought twice from Travertine Store on both occasions excellent service,delivery on time stone looks great will buy again.Gerard”

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Posted 9 years ago

“excellent service..very helpful customer service cannot complain before and after sale. Stone looks great.Recommend to everyone. Jane”

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Posted 9 years ago

“Very pleasant experience overall. Tiles are being installed and looking greate. Well done Travertine Store”

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Posted 9 years ago

“We've ordered online. Process was easy and we received our ties on time. One or two tiles were slightly chipped,but managed to use them for offcuts. Overall very happy and would recommend”

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Posted 9 years ago

“Efficient, responsive customer service. Product of very good quality for the price paid. Will definitely buy from them again”

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Posted 9 years ago

“Great to deal with, very helpful and tiles arrived as scheduled. Amazing quality without breaking a bank”

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Posted 9 years ago

“Very good no problems from order to delivery and for tiler thats no hassle and easy...Informed about delivery.will use again”

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Posted 9 years ago

Travertine Store is rated 4.6 based on 812 reviews