Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 822 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful team. The stone samples were the same good quality as the stones. Standard delivery done in 3 days and the stones are just beautiful. I am happy with my choice.”

Helpful Report

Posted 8 years ago

“I cant fault a thing, I found the service you provided excellent. Everything you stated would happen with my purchase went without a hitch. Your customer service was Ai, Monica constantly kept me informed of my orders progress. I would definitely recommend you to others and will certainly purchase from you again. Best regards C.Batty”

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Posted 9 years ago

“Tiles delivered on time, checked boxes for damage, without taking them all out the delivery appears to be fine Many thanks Mr White”

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Posted 9 years ago

“The website was easy to use, samples arrived quickly and helped me make my decision. When it came to ordering I called with a few questions and was given helpful information that allowed me to place the order online. Delivery was quick, tiles are of a high quality and exactly as I expected (Silver Tumbled Travertine). Overall I'd highly recommend this company.”

Helpful Report

Posted 9 years ago

“Samples dispatched quickly. Easy to order and pay on line. Only concern is poor packaging of main order.Marble tiles put on to flimsy pallet which got damaged in shipping and had to be fixed on to a euro pallet by courier firm and insufficient packaging between piles of tiles and around tiles. To be fair to delivery driver he did offer to return delivery to supplier which I declined due to not having time to wait for another shipment. Only 2 tiles broken and some chipped on edges but can live with that. Price was good but do bear in mind the delivery cost. As stated in terms and conditions it is well worth unpackaged and inspecting all of your order before signing delivery paperwork, will take some time and not sure how delivery driver will feel about standing around whilst you do this. also a couple of tiles 2nd quality but again can get round this by cutting these when fitting.”

Helpful Report

Posted 9 years ago

Dear Customer, Many thanks for your feedback. We always take photos, how the goods are packed, the condition of the pallets, products etc for our reference. In this case we could not see any problems with the way of packaging. There is a strong possibility that the pallet was not handled properly during transit. Therefore we advise our customers to check the condition of the pallets before accepting the delivery and report anything wrong with the way of packaging or the condition of the product. We were not notified for this issue during or after the delivery, at least looking at the review above, there are not extensive damages with the product which is a good thing. Please get in touch with us if you need more assistance.

Posted 9 years ago

“I ordered the classic travertine tiles, absolutely perfect, great finish, the tiles had great continuity to them which is hard to find with travertine look. The tiles where delivered fully protected with a polythene vacum sheet on wooden pallet. No worries of tiles being damaged through water ingress which is good. great service”

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Posted 9 years ago

“From start to finish we found the services very good. Easy to order with prompt delivery.”

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Posted 9 years ago

“Fast efficient service 1 broken slate out of over 200”

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Posted 9 years ago

“Travertine arrived fuss free within 48 hours of order. Very helpful driver from the delivery company. Only minor compliant is the packing of the tiles. A few had managed to work loose during transportation damaging a couple of edges. However as around 20% of the tiles are being cut this was never going to be a problem.”

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Posted 9 years ago

“Very easy to do business with - kept informed all the way from my purchase to the delivery.. Excellent!!!!”

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Posted 9 years ago

“My order was processed and dispatched really quickly. The tiles arrived exactly on time - which was very refreshing. The packaging looked really good too. When the tiles arrived and I opened a couple of boxes to check for breakages, I must admit at first I thought the wrong ones had been delivered - as the first few I pulled out looked significantly different to the sample tile I had ordered and received through the post weeks previously. But - after I'd opened a number of boxes I found a couple of tiles that did look like my sample. However I did feel that maybe I'd been sent a "good looking" sample tile that wasn't hugely representative of the finish of the majority of tiles. The driver was pretty keen to get away and didn't give me much time to do my checks.”

Helpful Report

Posted 9 years ago

Hi, Many thanks for the feedback, since the customer has not got in touch with us since delivery, we are only guessing that the customer is not happy with the variation on the stone. Normally the tiles that you purchased (Ivory travertine tumbled) may have different shades, some of them may have holes (as tumbled), hence this is the beauty of the stone. If you can kindly get in touch with us, we can advise more on this issue.

Posted 9 years ago

“My communications with this company were very good - they are swift to reply. Unfortunately I am not so happy with the tiles. I bought the polished mocha creme limestone and firstly my builder didnt realise the tiles should be sealed before grouting (which has left horrible marks which Im having to research how to remove) and secondly, there was a large difference in the colour of the tiles. I seemed to get 2 different batches - the majority were heavily naturally marked which were lovely and the other batch were very significantly not so heavily marked, which although also lovely, are very different. Fortunately we were able to lay (about 8) of the less marked tiles in an area where they are slightly hidden. I appreciate these tiles are a natural product and of course will differ from one another but these 2 batches were so different. Please make sure you seal BEFORE grouting as well as after. They are also less polished than I expected - I did get a sample which seemed more uniformly polished than the ones that arrived. I think in hindsight perhaps limestone was not the best purchase for my taste.”

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Posted 9 years ago

Many thanks for the feedback. Normally builders should know to seal twice as laying natural stone is different than laying ceramic or porcelain. Most of the problems can be avoided if correct procedures are followed. We thank you for your time for this informative feedback, Even though you have faced problems during installation, we hope that you still have a fantastic looking floor.

Posted 9 years ago

“Good products that was delivered quickly I brought the ivory classic travertine”

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Posted 9 years ago

“Tiles all on site , stated to lay them Already looking good ! Silver grey Travertine .. Lovely colours Many thanks !!!!”

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Posted 9 years ago

“Beautiful tiles, much much less costs than my local tile shop. Me and my clients are now saving a lot. Thank you very much.”

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Posted 9 years ago

“Very good service, advise and products from Travertine Store. I received delivery my new Ivory Travertine tiles, everything is good, no problems and my refurbishment project will be over soon!”

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Posted 9 years ago

“I had ordered the star galaxy granite tiles. The tiler opened the boxes to find they don't all have the same finish. Some are black. Other slightly lighter and some very sparkling compared to some dull. Even though the company has said come get a refund or exchange..I'm. 50 miles away. Who will pay for that and wasted day. The tiles are definitely from a different batch and I wouldn't recommend anyone to buy from here. Thats 4 days wasted on a building project. And still not sorted.”

Helpful Report

Posted 9 years ago

Many thanks for your review. We have checked this order and advised that the goods are from the same pallet, it is very unusual for us to have different batches from the same pallets. We have asked the customer to bring the goods back to us and if different batches are found within the order, we will credit the customer accordingly.

Posted 9 years ago

“I am very pleased with the high quality and the reasonable price of the tiles that I ordered, and the delivery was very quick and efficient. I would recommend Travertine tiles to anyone wishing to achieve a unique style at low cost.”

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Posted 9 years ago

“exellent service , top quality product and quick delivery , would purchase from again and recommend .”

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Posted 9 years ago

“LOVE my Travertine tiles. Great value, great service, great look! Susan Meredith Chew Magna”

Helpful Report

Posted 9 years ago

Travertine Store is rated 4.6 based on 822 reviews