Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to do business with - kept informed all the way from my purchase to the delivery.. Excellent!!!!”

Helpful Report

Posted 8 years ago

“My order was processed and dispatched really quickly. The tiles arrived exactly on time - which was very refreshing. The packaging looked really good too. When the tiles arrived and I opened a couple of boxes to check for breakages, I must admit at first I thought the wrong ones had been delivered - as the first few I pulled out looked significantly different to the sample tile I had ordered and received through the post weeks previously. But - after I'd opened a number of boxes I found a couple of tiles that did look like my sample. However I did feel that maybe I'd been sent a "good looking" sample tile that wasn't hugely representative of the finish of the majority of tiles. The driver was pretty keen to get away and didn't give me much time to do my checks.”

Helpful Report

Posted 8 years ago

Hi, Many thanks for the feedback, since the customer has not got in touch with us since delivery, we are only guessing that the customer is not happy with the variation on the stone. Normally the tiles that you purchased (Ivory travertine tumbled) may have different shades, some of them may have holes (as tumbled), hence this is the beauty of the stone. If you can kindly get in touch with us, we can advise more on this issue.

Posted 8 years ago

“My communications with this company were very good - they are swift to reply. Unfortunately I am not so happy with the tiles. I bought the polished mocha creme limestone and firstly my builder didnt realise the tiles should be sealed before grouting (which has left horrible marks which Im having to research how to remove) and secondly, there was a large difference in the colour of the tiles. I seemed to get 2 different batches - the majority were heavily naturally marked which were lovely and the other batch were very significantly not so heavily marked, which although also lovely, are very different. Fortunately we were able to lay (about 8) of the less marked tiles in an area where they are slightly hidden. I appreciate these tiles are a natural product and of course will differ from one another but these 2 batches were so different. Please make sure you seal BEFORE grouting as well as after. They are also less polished than I expected - I did get a sample which seemed more uniformly polished than the ones that arrived. I think in hindsight perhaps limestone was not the best purchase for my taste.”

Helpful Report

Posted 8 years ago

Many thanks for the feedback. Normally builders should know to seal twice as laying natural stone is different than laying ceramic or porcelain. Most of the problems can be avoided if correct procedures are followed. We thank you for your time for this informative feedback, Even though you have faced problems during installation, we hope that you still have a fantastic looking floor.

Posted 8 years ago

“Good products that was delivered quickly I brought the ivory classic travertine”

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Posted 8 years ago

“Tiles all on site , stated to lay them Already looking good ! Silver grey Travertine .. Lovely colours Many thanks !!!!”

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Posted 9 years ago

“Beautiful tiles, much much less costs than my local tile shop. Me and my clients are now saving a lot. Thank you very much.”

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Posted 9 years ago

“Very good service, advise and products from Travertine Store. I received delivery my new Ivory Travertine tiles, everything is good, no problems and my refurbishment project will be over soon!”

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Posted 9 years ago

“I had ordered the star galaxy granite tiles. The tiler opened the boxes to find they don't all have the same finish. Some are black. Other slightly lighter and some very sparkling compared to some dull. Even though the company has said come get a refund or exchange..I'm. 50 miles away. Who will pay for that and wasted day. The tiles are definitely from a different batch and I wouldn't recommend anyone to buy from here. Thats 4 days wasted on a building project. And still not sorted.”

Helpful Report

Posted 9 years ago

Many thanks for your review. We have checked this order and advised that the goods are from the same pallet, it is very unusual for us to have different batches from the same pallets. We have asked the customer to bring the goods back to us and if different batches are found within the order, we will credit the customer accordingly.

Posted 9 years ago

“I am very pleased with the high quality and the reasonable price of the tiles that I ordered, and the delivery was very quick and efficient. I would recommend Travertine tiles to anyone wishing to achieve a unique style at low cost.”

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Posted 9 years ago

“exellent service , top quality product and quick delivery , would purchase from again and recommend .”

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Posted 9 years ago

“LOVE my Travertine tiles. Great value, great service, great look! Susan Meredith Chew Magna”

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Posted 9 years ago

“Dealing with Monica is a delight. What has stopped me giving a very good is that the delivery did not make it to us. Instead it was left at a post office which is 3 miles away and unpack it there so I could lift them into the car.”

Helpful Report

Posted 9 years ago

“Good service, happy to help. Competitive prices.”

Helpful Report

Posted 9 years ago

“Good advice from Monika. Samples arrived. Excellent speedy delivery, tiles came in 3 days. Delivered by a good helpful chap. No damaged tiles which is amazing. I ordered the premium unfilled travertine and I am not disappointed with the quality. The price was nearly half quoted by local tile showrooms. I didn't purchase any accessories from the travertine store as they don't sell the range of coloured grouts available elsewhere. I was recommended to use the Tilemasters 3000 grout which comes in a great range of colours. I have no hesitation in recommending and I would definitely use again.”

Helpful Report

Posted 9 years ago

“I've now bought several times from this company and every time the quality has been excellent, the price has been excellent and the customer service to arrange delivery etc has also been excellent. Really fantastic overall”

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Posted 9 years ago

“Ok”

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Posted 9 years ago

“Fast efficent service and delivery.”

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Posted 9 years ago

“Very reasonable price. Fast delivery. Well packaged product arrived in perfect condition.”

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Posted 9 years ago

“Monika was very helpful in advising me when delivery was due quality tiles and a lot cheaper than other stores”

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Posted 9 years ago

“This is the fourth time we have purchased floor tiles from Travertine . Firstly for our new conservatory we chose the 305 X 305mm black granite quartz again the same for the bathroom , these have a bronze sparkle to them .Then the Star Galaxy for the hallway and porch now the same for the kitchen .The star galaxy are similar to the tiles as you go into duty free air side at Birmingham airport to get some idea but of the 305 mm sq size . When you request a sample ,it arrives in a couple of days . The tiles are excellent quality and are very good value . Similar tiles are available from B&Q and Tops , but you compare the difference in price ! a very substantional saving . Delivery is very reasonable , for a delivery of 155 tiles weighing near 500kg , cost £34 to B post code arriving in 3 working days or express delivery at a higher rate . Very happy with the service and product ,I had a 5% discount on the last order saving another £22 . I highly recommend them ,maybe it would be an idea for them to supply some more variants of coloured quartz which I have seen in Tops ,reds ,blues I hope this review helps you, I don't usually leave reviews , but in this case ! Dave Tamworth Staffs”

Helpful Report

Posted 9 years ago

Travertine Store is rated 4.6 based on 812 reviews