Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 811 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The samples I ordered arrived very promptly - great service. Thank you.”

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Posted 10 months ago

“Ordered some samples to see how they would look at home. Arrived on time and were big enough for us to decide what would look best. The quality of the product is excellent. Well packaged for transport but obviously got thrown about so some had transport damage. Hoping that the order for the tiles is treated better by the couriers!”

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Posted 10 months ago

“We ordered 2 stone samples, they arrived quickly and were well packaged.”

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Posted 11 months ago

“Oscar was very helpful, the tiles Came on the day it was supposed to and there was no damages.”

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Posted 11 months ago

“As ever, prompt delivery of the requested samples!”

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Posted 11 months ago

“Fantastic, quick and efficient service. Great product. I’m a very happy customer. 😊”

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Posted 11 months ago

“Very efficient but sadly tiles were not suitable for our needs”

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Posted 1 year ago

“Very good value - tiles look great in the hallway. I’d buy again.”

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Posted 1 year ago

“Good price and the tiles were good quality and delivered on time. Thank you”

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Posted 1 year ago

“Very pleased with my purchase…arrived swiftly and although a pallet delivery (which I always dread!) the delivery man was very helpful…”

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Posted 1 year ago

“The product and price looked perfect for my porch but an order was unfortunately not placed because I only needed 3 packs and the delivery cost was considerably more than the price of the travertine.”

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Posted 1 year ago

Dear Mr Antell, we hope you are well. We believe you are confusing us with possibly another tile company, the only order we have received from you was for a sample through our website, this was shipped to you the next working day and was delivered via Royal Mail 3 days after shipment. We have never received an actual order from yourself. For future reference, we have no minimum order limit, this can be tested by simply inputting a single tile of any of our products in to your basket, which you can then place an order for. Stay well With regards

Posted 1 year ago

“Requested sample sent promptly”

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Posted 1 year ago

“Excellent service. Good communication, delivery time and quality, thank you”

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Posted 1 year ago

“Great quality of stone. Service was very professional. Would definitely recommend.”

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Posted 1 year ago

“Good quality tiles, delivery was a lot cheaper than been quoted from other stores , paid £10 sqm less than my usual supplier for same tiles so with delivery charges I saved £200 +”

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Posted 1 year ago

“My produs did not arrived on time and you want a feedback”

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Posted 1 year ago

Hello Mr Surdu, first of all, thank you for your order with us. We don't quite understand your complaint as we don't promise a delivery time with orders. If you are referring to the delivery time frame then let us kindly explain, that you placed your order on Saturday the 11th, as you are already aware, you picked the standard delivery option which promises delivery within 3-5 "working days" which is Monday - Friday. Your order was delivered to you this morning at 10:33, this is within the 5 working days promised by us as your supplier. Most of the orders are usually delivered before the 5th working day however, you are also aware that you said "YES" to the question "ANY ACCESS ISSUES (NARROW LANES, PARKED VEHICLES OR GATES) AT THE DELIVERY SITE?" when placing your order, for this reason, we attempted contacting you to ensure that we forward any relevant information in regards to any restrictions in/around your area to the hauliers, as to ensure your order delivery does not result in a failed delivery attempt by them, this had resulted in 1 day delay in dispatching your order, but again, your order is still delivered within the 5 working days as promised. Thank you again for your order with us, if you have any other queries please feel free to contact us and we will be happy to help.

Posted 1 year ago

“Fantastic product - I bought 'classic travertine' filled and honed stone tiles for bathroom floor - lovely varied cream / honey colour tones - high quality varied (but consistent enough) batch - well cut and finished - £22 per square metre - thinking of getting more for the kitchen👍👍👍”

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Posted 1 year ago

“The travertine sample arrived broken into several pieces as it was sent in a padded envelope and not wrapped well enough”

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Posted 1 year ago

Dear Ms Humphrys, we are sorry to hear your sample was received damaged. As we have no control over how our posted samples are treated when being handled by a third party delivery company, unfortunately, damages do occur with a very small percentage of the hundreds of samples we post, due to the fragility of the items. Royal mail set strict rules regarding package weight and sizes, these restrict us in the types of material we can use for our sample shipments, however, we always look to improve our postage methods and will continue to do so to ensure we always improve on our service. We have also arranged another 2 samples to be sent out to you with the quickest Royal mail delivery service. With regards

Posted 1 year ago

“The only suggestion I would make is that you put a "Fragile" label on the tile samples and bubble wrap them because when the postman put the samples through my letterbox and dropped them on the floor, both my tile samples broke.”

Helpful Report

Posted 1 year ago

Dear customer, thank you for your feedback and suggestions. We do our best to ensure that any samples we send out are protected as best as possible, we do enclose them in a bubble wrap envelope and multiple samples are packed together for support. We unfortunately do not have any control over how our posted items are treated on route which is when damages are most likely to occur. Royal Mail have restrictive rules in regards to package weight and size and these rules unfortunately do restrict us in the materials or bubble wrap we can use for our samples. We will, however, always continue to look into how we can improve our packaging where possible to minimise any possible damages that may occur with our sample shipments in the future. With regards

Posted 1 year ago

“Ordering and following tel call all very efficient. Delivery excellent with no hassle. Product excellent just ready to start the job. Thank you !”

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Posted 1 year ago

Travertine Store is rated 4.6 based on 811 reviews