Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased some limestone to replace the tiles I have on my fireplace. I received excellent customer service with friendly approach. They seem to know their product well and taking time to understand customer needs ,explain and advice accordingly. The limestone appears to be an excellent quality and I would be happy to shop again in future.”

Helpful Report

Posted 3 years ago

“Firstly l love my tiles. The customer service was excellent, keeping me informed along the way to my door. The whole experience was seamless, well done. I will most certainly use Travatine Store again”

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Posted 3 years ago

“We urgently needed to find a new supplier of limestone floor tiles for a house we're currently refurbing after our normal supplier let us down. Thankfully an interior designer we work with recommended The Travertine Store who came to the rescue! They're highly knowledgeable, provided an amazing service, delivered on time and offered great prices. Thank you. We look forward to working with you again soon.”

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Posted 3 years ago

“Brilliant service, Travertine Tiles, Adhesive & Sealer arrived on the day promised, when opening the wrapping a Bag of Adhesive was split & the 5 Litre tin of sealer had leaked, contacted the company who immediately refunded the cost, a big thank you to Jo who initially sent me the quote & handled the damaged goods so efficiently, highly recommended & will buy again without a doubt from Travertine Tiles, thank you for a great service”

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Posted 3 years ago

“First class informative service.”

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Posted 3 years ago

“We paid a huge amount for next day delivery of a very small package. It arrived on a pallet - much to the driver's amusement. If a bit of thought had been given to the delivery it could have been put into two small packages and sent by courier - saving us a large sum of money. Please Travertine train your staff to put their brains into gear and perhaps think what would be cheapest for the customer who is probably not aware of the possibilities.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your review. Our products are fragile and cheaper couriers do not handle the products with care. 99% of the cases, the goods arrive at the clients in pieces, even though we take extra measures to prevent the breakages. The couriers also do not accept insurance claims for tile products. Therefore we have stopped using courier services for fragile tile products and using pallet networks instead where the items will be delivered insured and intact.

Posted 3 years ago

“Great product at a good price, helpful service, efficient and informative - lots of general tile places sell travertine tiles, but they tend to not have the specialist knowledge about stone floors etc. We were really happy with the product and service received from Travertine and would be happy to recommend them!”

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Posted 3 years ago

“Good service and was able to get the tiles we needed to complete a project. Paid for net day delivery, but courier took an extra day as it was over a weekend. Everything worked out in the end and the tiles match existing ones”

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Posted 3 years ago

“As described on the website. No problems.”

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Posted 3 years ago

“Just a quick message to say thank you, everything from the ordering to the speedy delivery was perfect....and the tiles are fantastic ! Thank you”

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Posted 3 years ago

“Very please with my brown noce travertine tiles”

Travertine Store 5 star review on 15th October 2021

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Posted 3 years ago

“Great product, good price. Good communication about deliveries. Slight issue about clarity of size of delivery vehicle. Of two orders, first came on a 7.5 tonne truck (great) and the second on an 18 tonner - not so great for a residential delivery.”

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Posted 3 years ago

“Very efficient and friendly co.”

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Posted 3 years ago

“Tiles arrived but were not a match for my floor (much lighter than website), so I asked for them to be returned. I sent the supplier an e-mail explaining this and the courier took them back with no question. I then got a call from the supplier to say I couldnt get a refund on the tiles, I had already paid more than £80 for delivery of less than 10 tiles and they expected me to pay it again for them to be returned. This wasnt made clear to me when I ordered, unfortunately would not buy from them again. Lost £140 in total”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. The order was refused due to existing tiles not matching with our material. Please note that this is something that no natural stone supplier can guarantee or have any control over and we were not even notified prior purchase of your intentions. If there is an order error originating from us as your supplier, any delivery and returning charges will be covered by us and your tiles will be refunded in full however, in this case, since the error was not done by ourselves, there were costs involved with the returns. Your tiles were entitled to a full refund when they arrived back at our warehouse however, due to the returning fee of the order being more than the actual cost of your tiles, your account was in fact in arrears. This was kindly explained to yourself when you had eventually informed us you had sent your order back. If you have any questions, please do not hesitate to contact us.

Posted 3 years ago

“Friendly and efficient on the phone, professionally delivered and in good condition. Really pleased.”

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Posted 3 years ago

“Excellent prompt delivery and service. Travertine tiles exactly as described on web size 20x20. As we wanted brick size of 20 x 10 (not available anywhere) we bought this, cut it in half and it looks beautiful. Will certainly use this company for their reliable service. Claudette”

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Posted 3 years ago

“I ordered the tiles back in February this year and eventually had them laid a couple of weeks ago. All was good. Great quality and excellent service. Not any damage when delivered.”

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Posted 3 years ago

“This is the second time we have brought from the travatine store, both times the larger size travatine tiles and both times been delivered in perfect condition and considering how fragile they are, a beautiful product and great service definitely 5 stars!”

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Posted 3 years ago

“Spoke to someone before ordering and they were really helpful, items received as expected and good quality. I had a slight issue with delivery in that I should have been notified 1 hour before but it was only 10 mins which didn't leave enough time for me to arrange for someone to assist me due to kerbside delivery but that was on the delivery company and not the store. Delivery cost is quite high but justified if you are ordering a number of tiles due to weight and standard delivery came quicker than expected”

Helpful Report

Posted 3 years ago

“Range and service is first class, however delivery restrictions led to my order being put on hold without me being aware. When I finally found out it was too late for my delivery date to meet my tiler's date. So I had to drive to the warehouse and collect in person. 300 mile round trip! If there's a delivery issue it would have been better to pick up the phone.”

Helpful Report

Posted 3 years ago

Hi, When we received your order through our website which had extensive access issues kindly notified to us by yourself using the short questionnaire, we attempted to contact you back using all the means possible, in this case we had attempted to contact yourself both via e-mail and via the telephone number provided, leaving a voicemail where possible. Your order was held back to help avoid a failure of delivery due to restrictions in your area or site which if occurred, the hauliers would have applied a re-delivery charge to yourself before they reattempted to deliver your items again. These details were discussed with yourself when we eventually had the opportunity to discuss your delivery. You informed us that you would rather collect your order yourself to avoid any issues with the delivery of your order, at this point your delivery charge on your order was fully refunded back to you and you collected your items at your convenience. For the reasons explained, we are now puzzled and surprised by your negative review as we believe we had taken all steps and followed your instruction to ensure you are happy with your purchase with us.

Posted 3 years ago

Travertine Store is rated 4.6 based on 812 reviews