Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 811 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a free sample which arrived in no time was exactly what I wanted. Ordered product which arrived quickly. Would recommend this company to anyone excellent service”

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Posted 1 year ago

“Excellent customer service when I had problems placing my order, and goods delivered promptly and 100% intact.”

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Posted 1 year ago

“Excellent 5 stars very good service delivered on time the tiles as described thank you”

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Posted 1 year ago

“Easy to use website and friendly & helpful follow up chats”

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Posted 1 year ago

“Very professional company. Good quality tiles at a great price. Thanks”

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Posted 1 year ago

“I was delighted with the speed with which my sample arrived and hopefully will be ordering through Travertine Store in the very near future.”

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Posted 1 year ago

“We are trying to match existing tiles in our bathroom and ordered three samples and very soon we would be able to place our order but so far the service we have received from this supplier has been amazing, we’ve received the samples right away well packed and labelled, thank you for an excellent service!!”

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Posted 1 year ago

“Many thanks”

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Posted 1 year ago

“Had exactly what I wanted at a good price so ordered a sample that was a decent size. Tried ordering the product three days later only to find it was out of stock. Perhaps should have told me this when sending the sample?”

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Posted 1 year ago

Hello Mr Cicco Firstly, thank you for your interest in our products and we are sorry to hear the item you wish to purchase was out of stock when you had decided on ordering it. Samples are sent out to all requesting customers for items that we advertise on our website however, items are also available for purchasing by all other customers therefore, requesting a sample unfortunately does not guarantee stock availability for any size order when a customer decides to purchase the product in question at a later time. Please kindly request ETA information on the product of your interest through our website, we will then forward you all relevant details as to when an item is expected back in stock. With regards

Posted 1 year ago

“Excellent service. They say the mark of excellent service is how a company reacts when there is an issue. Jo was superb in following up with the courier and resolving the issue. being able to talk to a real person, who responds quickly and effectively was a real surprise in these days of faceless internet stores. Travertine Store is a company I would very happily recommend to anyone wanting a very high quality product, a good price and superb service.”

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Posted 1 year ago

“Good communication and products”

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Posted 1 year ago

“Whilst the ordering process was reasonably efficient I was shocked that the delivery cost for 22 tiles, which cost £69, was nearly £70! If I hadn’t needed this particular size urgently I would not have proceeded with the purchase. Plus they only deliver if someone is in so I had to leave work to come home to await delivery in a two hour window plus they only deliver kerbside so I still had to carry them onward.”

Helpful Report

Posted 1 year ago

Dear customer, We would first like to thank you for your order with us. In regards to your order delivery cost and method, we use a 3rd party haulier that specialises in moving the kind of fragile items we supply to our customers, they only move goods on pallets, and the delivery charges are the same charge per pallet up to around 33 square meters on some of our items. During the ordering process when a customer provides their postcode, all charges are shown to our customers before customers decide to proceed with an order. When an order is being placed, the hauliers request some responses to site access to ensure all deliveries are made to our customers as safely and as efficiently as possible. They do not enter private property for health and safety reasons, and for this reason, we need our customers to confirm they are OK with a kerbside delivery, which you have. In regards to someone being on site to receive an order, please kindly note that we operate in a sector that supplies extremely fragile items, for this reason, we request that customers or someone on their behalf are present at the time of delivery to ensure any possible damages that may have occurred during haulage are reported to the driver, we can then do our best to resolve any issues as soon as possible. Any unreported damages unfortunately can not be undeniably confirmed whether they occurred during haulage OR whilst being handled on site after receiving an order this causes delay in us resolving any issues efficiently while we liaise and await confirmation from hauliers. Delivery times are all day, however, your local depot that handled your delivery has managed to provide you with a much smaller 2-hour window on your delivery day. We thank you again for your order with us and wish you well.

Posted 1 year ago

“Recieved the sample within a few days and it's lovely stone, not quite what I'm looking for but I know your there when we do out our kitchen! Thank you x”

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Posted 1 year ago

“very helpful store and prompt”

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Posted 1 year ago

“Thanks for the free sample will be in touch with an order”

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Posted 1 year ago

“Excellent service, delivered on time and in perfect condition. Thank yhou”

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Posted 1 year ago

“Great service and fantastic prices”

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Posted 1 year ago

“Service seemed very good up to the point of delivery. Seems to me, once they have your money delivery off goods Isn’t there worry!, sadly after communicating with said delivery company - being told it would be first drop between 8:30 / 9:00, having requested smaller delivery truck as customer had a narrow drive, after half a dozen phone calls all made by myself the pallet landed 4:00 teatime on an 18ton wagon, had to get the pallet dropped at the bottom off the road, unload the pallet onto my van then take it up to the customers house - none off this is there problem so I’m told. To many tile shops / suppliers to use this company again.”

Helpful Report

Posted 1 year ago

Dear customer, We respectfully find your comments regarding delivery conditions and timing puzzling. You had agreed to a kerbside delivery, this can be to the closest possible area on site that can be accessed by your local depot delivery vehicle. Your order weighed over 1000kg on a single pallet. This pallet can only be delivered with an 18-ton or larger vehicle due to the tail lift weight limits of smaller vehicles. In regard to the delivery time of your order, deliveries by local depots are made between 8 am and 6 pm, with respect, we feel it is slightly unfair for us as your tile supplier, to be criticized for any delay in your delivery that can be caused by many factors that are out of our control. If we are made of any delays, we always do our best to get the most up-to-date information from the hauliers to update our customers, as was the case with you in this instance. We thank you again for your order with us and wish you well.

Posted 1 year ago

“Great Customer Service, Lovely Travertine Flooring.”

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Posted 1 year ago

“I managed to match up some existing tiles that had been put up a few years ago. Thank you”

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Posted 1 year ago

Travertine Store is rated 4.6 based on 811 reviews