Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“supplying a free sample to check for colour is excellent service. The order confirmation was instant and the sample arrived in the promised time”

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Posted 2 years ago

“Not received any samples requested.”

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Posted 2 years ago

Hello Mr Rowley We are sorry that you have not received your samples, as you are possibly aware, there was heavy strike action during this month by Royal Mail and therefore we have had some of our samples either delayed or lost in the post. We do resend the samples as quickly as possible, whether they are postage-paid samples or free samples like your sample request when we are informed of such cases by any of our customers

Posted 2 years ago

“Ordered some samples, arrived quickly. Nice quality. One sample broken but it did not matter in this instance.”

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Posted 2 years ago

“Great online store, a generously sized sample came quickly, was good quality, and matched the Moleanus limestone tiles already laid perfectly! Would recommend The Travertine Store website for the service it provides and the help it gives, to ensure the right tiles are purchased, without a heavy-handed sales drive.”

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Posted 2 years ago

“Bought Botticino mosaic tiles. Good quality and decent price, but the delivery cost at £80 a pop for 3-5 working days is a robbery. Unfortunately i needed more tiles than expected so had to pay that twice…”

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Posted 2 years ago

Dear Customer, Thank you for your review and your kind words regarding our pricing and the quality of our product. We can not, however, agree with your comment regarding your delivery costs. The delivery charges on all orders are viewable on our website before payment is processed and therefore not hidden charges. We use a 3rd party haulier and all charges are per pallet which is the same for up to a full pallet of items. It is always recommended that a little extra is added to tile orders, taking into account possible breakages and offcuts during installations. As much as we would like to, it is financially not sound to take on the 3rd party haulier charges ourselves for customers that may find they need a little extra to complete their installations. Many thanks

Posted 2 years ago

“All round excellent in my experience”

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Posted 2 years ago

“Ordered tiles above standard price from competitors as it was labelled as in stock. Was told the order was dispatched. Had to chase up a week later only to find out it wasn’t actually in stock and hadn’t been dispatched - it then took a week to be refunded.”

Helpful Report

Posted 2 years ago

Hello Mr Elmoughy. We are very puzzled by your review. You placed your order on our website on the 3rd of October at 21:50, your dispatch date during the ordering process was confirmed to you as the 4th of October (due to warehouse operational hours) Your delivery date then was confirmed as the AM of the 5th of October, all this information is always visible to all customers BEFORE payment is processed. At no point, this item was out of stock for your order so your order was delivered on the 5th of October at 09:48, therefore honouring our promise of the next day AM delivery of your order. With your mention of "from competitors" we think you may have placed your review on the wrong website as your order with us HAS been delivered to you on the date and during the hours as promised. All relative evidence of order dispatch and delivery is available upon request.

Posted 2 years ago

“Excellent customer service. Quick delivery”

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Posted 2 years ago

“It was a pleasure to actually speak to a real person to secure my order and very efficient she was too! Everything went as planned and the tiles were delivered politely and with care though one tiles was cracked, but I had allowed for this in my calculations.”

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Posted 2 years ago

“All good , perfect match to existing tiles. Will use again and would recommend to anyone. Thanks.”

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Posted 2 years ago

“Trying to match existing tiles, it was a perfect match from the samples you sent , ordering was easy and the delivery was spot on with times and dates Thankyou”

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Posted 2 years ago

“Lovely product and brilliant customer service. Next day delivery despite a mistake whilst ordering which was quickly resolved by the team. Would recommend!”

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Posted 2 years ago

“Arrived on time, beautiful tiles very happy with my purchase. I can highly recommend the travertine store”

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Posted 2 years ago

“Good quality travertine delivered quickly and most importantly packaged well. A few corner dings are expected with such a fragile material but I didn't have a single broken tile which is pretty good going. Arrived fast and was great price so a winner all round.”

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Posted 2 years ago

“Bought honed and filled travertine mosaic tiles which seem to have disappeared from all major homeware stores (smoother than the tumbled version) and I wanted to match others in another room. Pleasant and helpful phone support. Also contacted by delivery company with option of two delivery dates and all went well. Very expensive delivery charge but this was the only way of getting the tiles I wanted.”

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Posted 2 years ago

“Having never ordered tiles online before I was a little dubious however Travertine store was extremely straight forward with excellent support available over the phone if needed. The tiles turned up as described with a call on the day of delivery providing a 2 hour window. A hassle free, efficient service at an unbeatable price. Would recommend and use again for sure.”

Helpful Report

Posted 2 years ago

“Good samples. Kept us informed about availability of stock. Delivery as planned. No damage in transit.”

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Posted 2 years ago

“Travertine Store was probably the only outlet to stock the specific size and type of travertine tiles I needed to replace a few cracked floor tiles. The cost of the tiles, square metre was reasonable, however the cost of delivery for a dozen tiles was expensive and nearly doubled my overall cost. I’m not sure why it cost almost £70 as I’ve had larger, heavier and more bulky items delivered for a fraction of these delivery charges. I had no choice so I bit the bullet and accepted the charge. The delivery was then a bit farcical. An early morning email from the courier informed me delivery would be between 11.30am and 1.30pm. By 3pm I contacted the couriers helpline and was told they would be there within 20 minutes but arrived 60 minutes after the that. That, plus the cost of delivery meant I couldn’t give any more than 3 stars.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your review. Our prices are very reasonable as you have kindly mentioned in your review. We use 3rd party transport networks and these are the charges that we need to pass on to our customers. The deliveries you mention (larger - heavier - more bulky items) are most likely done by the merchant themselves (builder merchants for example) where they deliver a good amount of building materials by their own transport network whereas in your case the order was only for 2 m2. Discounting delivery charges for small amounts do not make any commercial sense. We hope you understand.

Posted 2 years ago

“Beautiful tiles great price and delivery was on time and communicated well. Overall great service. Thanks”

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Posted 2 years ago

“I wanted something interesting and old looking for my inglenook fireplace - without having to spend a fortune on Yorkstone paving that would be too heavy for me to lift into place. To help in making my choice I had a couple of free samples from Travertine store which made me think that Travertine wasn't the best choice. Then I saw the tumbled VAUX limestone which looked perfect for the job. To make life easy I bought the stone, the glue, the grout and the sealant from Travertine store and am very pleased with the finished result.”

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Posted 2 years ago

Travertine Store is rated 4.6 based on 812 reviews