Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 822 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely tiles, delivered on time & Travertine Store coped with "unusual" delivery location Courier was great - very helpful The tiles are large format natural stone & are laid with very tight joints but some were slightly out of square Some of the tiles still to be laid, but on the whole very happy so far”

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Posted 5 years ago

“Great service. Have used this company a few times now. Ordered slabs on Monday and slabs were delivered Wednesday mid day. Ordering easy and good communication from the travertine store until delivery company took over the order.”

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Posted 5 years ago

“I love using this company- great products, delivered quickly. Thoroughly recommended.”

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Posted 5 years ago

“We have not received anything yet”

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Posted 5 years ago

“Excellent customer service, competitive prices and timely delivery.”

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Posted 5 years ago

“Excellent service fast delivery and a very competitive price for the tiles purchased would certainly use again, and customer service from Oscar was first class.”

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Posted 5 years ago

“The service was helpful and prompt. Delivery arrived quickly. Unfortunately damaged in transit, many tiles were broken. The company helped to quickly resolve the issue and redistributed the shipment the very next day.”

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Posted 5 years ago

Dear customer , Thank you for your kind words about how good and prompt our service was and how we helped quickly resolve the issue for you by shipping out the replacements the very next day. Unfortunately , damages can sometimes occur during the haulage process which we can only hold the haulage company to account. We then try to do the best we can as a company to help resolve any issues to help achieve a satisfactory outcome for our customers.

Posted 5 years ago

“Love our revitalised floor! It looks stunning. Professional service, fully recommend.”

Helpful Report

Posted 5 years ago

“I recently purchased some classic travertine tiles. Sadly upon delivery the quality of them was very low . To be fair they did take them back and agreed to deliver what they considered to be their normal standards of tile . However they turned out the same. Having installed many bathrooms over the years, I’ve not seen such poor quality all in , not one , but two pallet loads . Very disappointed. Plus side they did give full refund .”

Helpful Report

Posted 5 years ago

Dear Mr Belben, We were sad to hear you were not happy with your initial shipment which we agreed and collected back and ship out replacements at no extra cost to yourselves. Prior to replacements, clear photos of multiple tiles were sent before and agreed by yourselves and replacements were shipped accordingly. We were then sorry to hear that it was not possible to match your expectations of wanting a premium quality natural stone product whilst wanting to price match your own budget for an industry standard material, which again we agreed to collect from yourselves at no extra cost and refund you in full including the delivery charges. In order to meet your expectations of a better selected product, we advise choosing from ivory travertine range. If you have any questions, please do not hesitate to contact us.

Posted 5 years ago

“Prompt delivery as promised. Very pleased with quality and value for money of tiles.”

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Posted 5 years ago

“Very pleased with the slate tiles and speedy service. Ordered online Saturday afternoon all delivered on Wednesday. Well packed on pallet no damaged tiles.”

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Posted 5 years ago

“I was very happy with the complete service. Oscar was fab, keeping me updated with all the information. Delivery was very prompt and the driver was helpful and friendly. There were no damages and the tiles are lovely. Will be ordering again.”

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Posted 5 years ago

“I found the travertine store very helpful and efficient service”

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Posted 6 years ago

“Recommended - travertine store sorted out a problem with paypal payment promptly and delivered the next day on a saturday. Driver was helpful, tiles all in good condition and look lovely.”

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Posted 6 years ago

“Excellent communication with Oscar, very knowledgeable. Order arrived on time and tiles are superb! Very good value and out of 182 tiles only one was chipped! Excellent - will order again for sure.”

Travertine Store 5 star review on 12th February 2019

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“So happy the size and colour of the tiles matched perfectly to those we put down 15 years ago! I remember spending days trying to find a match before, driving round every tile store in Leeds. This time we found the Travertine Store, took me 5 minutes to order and they delivered to my door 3 days later, called me the day before too. Perfect service and product all round, glad I went with a natural product first time round too.”

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Posted 6 years ago

“Quick delivery and good product. A few damaged edges (only to be expected) and a wide colour variation but very good value for the price.”

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Posted 6 years ago

“Tiles look much better then on the photos and a very good quality. Fast delivery. Thank you”

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Posted 6 years ago

“good service , quality stone, delivered on time. well packaged to prevent. damage driver even helped to check for damage before signing for it.”

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Posted 6 years ago

Travertine Store is rated 4.6 based on 822 reviews