Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company”

Helpful Report

Posted 5 years ago

“Received sample, ensured match with existing floor, a handy service when buying online. Delivery was ahead of scheduled time. One problem was that delivery was sub contracted out by the appointed delivery company, the 3rd party driver was unaware of delivery damage check of 15 minutes and my right to sign a delivery note with any damages noted. He put the pallet on my driveway and left without letting me check or sign even after i showed him delivery instruction email from Travertine Store. I hope when I open the pack there is no damage. Fingers crossed. So Travertine Store were good, but their own delivery procedure not honoured by a 3rd party driver. 4 star score due to driver not following procedures as set out.”

Helpful Report

Posted 5 years ago

“I’ve used this store several times the product is excellent quality. Can’t give 5 stars though as delivery charge of £59 for 1sq m was ridiculous. However need won out on this occasion!!!”

Helpful Report

Posted 5 years ago

“Bought 85m2 of travertine pavers. Total 7 pallets. All tiles in tact. No damage whatsoever. Very pleased with the product and the way in which the enquiry was dealt with. The issue I had was parting with the money prior to inspection. The reviews were a good indication that this company is solid and professional. It proved to be a good decision. Excellent service”

Helpful Report

Posted 5 years ago

“Lovely stone tiles, with speedy delivery and an excellent price. The tiles arrived in excellent condition, and look great in our kitchen.”

Helpful Report

Posted 5 years ago

“Very good quality,even colour throughout, came well packaged ,none broken,I would order from this supplier again.”

Helpful Report

Posted 5 years ago

“I don't normally write reviews but I have now used them a few times 1 only 1 minor issue with delivery and even then Shaz was very quick to inform me of the situation and got it resolved very quickly, well done keep up the good work :)”

Helpful Report

Posted 5 years ago

“Great tiles , speedy delivery . Highly recommend .”

Helpful Report

Posted 5 years ago

“good value, many thanks.”

Helpful Report

Posted 5 years ago

“Bought Travertine tiles. Most broke when the tiler tried to cut them. I ended up using some old tiles from previous bathroom refurb. When pictures were sent as part of my complaint showing the difference I was told that it was the quality I'd bought thus the breakages, they were going to contact their supplier..... No response since. I have four further bathrooms to do now so I will look for another supplier.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review, unfortunately we are unable to find order details in regards to this transaction, Can you please contact us directly so that we will investigate this matter?

Posted 5 years ago

“Excellent service and delivery Thank you”

Helpful Report

Posted 5 years ago

“The staff were exceptionally helpful in helping me find tiles to match my existing ones. My only complaint (and it's not the fault of Travertine Store) is that the carriage of only 6 boxes cost me more than the tiles - the local hauliers are clearly making a killing!”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“I was impressed with the whole process of ordering to delivery. Good quality Travertine.”

Helpful Report

Posted 5 years ago

“About a 1/3 of our tiles were scratched or damaged/broken & they ignored our emails asking for some (not even all, just for the worst ones) replacements. The sample was not very representative of the tiles, much more filler in the tiles.”

Helpful Report

Posted 5 years ago

Dear customer , thank you for your review. We do not have information on this case as the review has been left as anonymous, however, the details about the damages are very similar to a case that is currently open where a response from our customer is being awaited for further details about the damages. To this date, we have not received any response back for our information request. Please kindly contact us with your details and we can do further investigation for you in regards to this issue. With regards

Posted 5 years ago

“My bathroom is looking FABULOUS! with my brand new tiles. I spoke to Shaz on a couple of occasions prior to my order, she was fantastic in talking me through all of the questions I had. Friendly staff, speedy delivery and a fantastic product. What more could I ask for! Would definitely use again.”

Helpful Report

Posted 5 years ago

“Great products and friendly staff , they knew what they were talking about. Will definitely buy again and recommend these guys to friends and family.”

Helpful Report

Posted 5 years ago

“A few issues with delivery - tiles not packaged well and a lot broken but they were replaced quickly so all good now. Happy to use them again though have recommended improved packaging”

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Posted 5 years ago

“Hi. I bought the galaxy star granite tiles and I'm happy, there were minor problems but everything was solved and I can recommend this company!!! Fast delivery!!! P.S The last photo is still when the workers walk and get dirty :) Thanks for my tiles.”

Travertine Store 5 star review on 5th July 2019

Helpful Report

Posted 5 years ago

“Top quality tiles at a reasonable price. Delivered on time and well packaged. Will buy again.”

Helpful Report

Posted 5 years ago

Travertine Store is rated 4.6 based on 812 reviews