Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery fast and on time. Pleased with the product.”

Helpful Report

Posted 7 years ago

“The premium ivory travertine tile brushed and unfilled chipped edge is a great product, looks better than the pictures. Its amazing quality very consistent only 3 tiles in over 25sqm had any issues, meant it was faster to lay than anticipated.”

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Posted 7 years ago

“They are well priced and have been good in the past. This time I required more marble, so placed a second order. When it turned up it was 15mm thick, compared to the advertised 13mm and what had come in the first order which was 13mm. When contacting them they confirmed this was to be expected and a good tiler should be able to work around this. This was very disappointing and no matter how good a tiler all edge detail (finished with metal trim) won't look right. It's a shame as it impacts the finish of the bathroom.”

Helpful Report

Posted 7 years ago

Dear customer. Thank you for your feedback. We have checked our stocks, the thicknesses of our products come within the industry recognised specifications. The product (as all other natural stone products) has size and thickness tolerances. The thicknesses will vary around 13 - 15mm as per the tolerances. Even in your first order, the tiles cannot have just thicknesses of neither 13mm nor 15mm. The measurements we are talking about is 1-2mm (which is quite small) therefore a competent tiler will have no problem in installing the material. If any questions, please do not hesitate to contact us.

Posted 7 years ago

“Very good service delivered next day”

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Posted 7 years ago

“Excellent product, well packed and very fast delivery.”

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Posted 7 years ago

“Delivery was good, returns procedure is very difficult,and you do not make it easy to return products”

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Posted 7 years ago

Hi, Thanks for the feedback. The customer ordered wrong goods and was asked to return the goods for full refund. Apologies for the inconvenience however we do not offer a collection service unless it is our fault.

Posted 7 years ago

“Order placed at mid-day, received at 9:30 the following morning...all the way to Fife, Scotland. All tiles receive in perfect condition. Quick call to the store to confirm delivery details, really polite and efficent person at the store. Also the cheapest tiles I could find. Would recommend Travertine Store to anyone.”

Helpful Report

Posted 7 years ago

“Attractive tiles, great value for money, and the delivery turned up when expected. Only problem was delivery agent had a large lorry and wouldnt come up unmade lane, or in to private drive, even though details had been in my booking. My husband and I had to transport a ton of tiles 500 yards. Delivery restrictions need to be much clearer on website and in order confirmation details.”

Helpful Report

Posted 7 years ago

“Monika, my chief contact at the Travertine Store was superbly efficient in taking and processing the order all the way fom providing samples to organising the delayed delivery to our new build project. At the point of delivery Kamil the driver was helpful, extremely patient and very pleasant at all times.”

Helpful Report

Posted 7 years ago

“Professional advice on selection of quartz tiles and sealant, quantities, wastage etc. Delivery was exactly as promised, and everything was in perfect condition. Kerbside-only delivery can be a challenge because that is exactly what it is, so make sure you have the muscle available to bring it into your house/flat and up stairs etc. - a pack of tiles is probably too heavy for a lady. Absolutely Top Marks.”

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Posted 7 years ago

“Excellent staff and such a wonderful service. I highly recommend this lovely store”

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Posted 7 years ago

“Service was good, price lot better than other companies I had been looking at, delivery on time and very happy with the produced, would highly recommend.”

Helpful Report

Posted 7 years ago

“Great service excellent product and an awesome price plus the next day delivery was perfect for us”

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Posted 7 years ago

“Amazing telesales Amazing product Amazing delivery driver”

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Posted 7 years ago

“The stone was delivered on time and looks lovely in situ. Thank you.”

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Posted 7 years ago

“First we ordered a sample of the silver quartz floor tiles which arrived promptly. It was much lighter in colour than other samples we had and looked really good. Tried a stain test of various items which was fine and so ordered 25sqm of the 600 x 600 tiles. These arrived within a couple of days and email confirmed despatch. They arrived well wrapped and no breakages. We now have them laid and the floor looks stunning! So pleased with them. Our tiler decided he liked them so much and thought they were reasonably priced and is going to order a similar amount for his own extension. Have had many compliments about them. We also over ordered by a few square metres so have returned them and having these refunded. To sum up - excellent service and a lovely tile. Very pleased indeed.”

Helpful Report

Posted 7 years ago

“Second time we've used them fast friendly and efficient service, great value, great product!”

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Posted 7 years ago

“I was very happy with the whole experience of dealing with the company in particular Monika the service she gave gave on behalf of the company was prompt, efficient and professional it was an absolute pleasure dealing with you. Kind regards Fred Wilkins”

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Posted 7 years ago

“Always a prompt service ,excellent prices and Monika is a pleasure to deal with”

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Posted 7 years ago

“Good price,delivered when said.”

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Posted 8 years ago

Travertine Store is rated 4.6 based on 812 reviews