Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 815 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

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“Lovely stone but terribly small samples , unfortunately too pale in colour for what we req .”

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Posted 10 months ago

“Lovely rustic tiles, exactly the colour I wanted. Delivery was quick. -well packaged. Thank you!”

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Posted 10 months ago

“Quick delivery.”

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Posted 10 months ago

“Ordered a sample not decided yet but super quality”

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Posted 10 months ago

“Web site worked well , communcation worked but I oprdered a sample and it never turned up and therfore the poor score I did get asked to leave a review , however , whcih suggets they are open to reciving constructive feedback”

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Posted 10 months ago

Hello Mr Fraser, thank you for your feedback We use Royal Mail for all our sample request and, unfortunately a sample shipment on very rare occasions does get lost, fails to get delivered or arrives damaged regardless of how well we package them. Unfortunately , because we do not receive delivery confirmation from Royal Mail, we inevitably depend on our customers to kindly inform us if their samples are not received, when informed we dispatch a new set of samples with the quickest Royal Mail delivery service. We again apologise on behalf of Royal Mail, if you wish to receive a new set of free samples, please kindly inform us and we will dispatch these for you. With regards

Posted 10 months ago

“I only had samples from this store. They were a very good size and helped me make a decision on my patio.”

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Posted 10 months ago

“Samples arrived very quickly and will be purchasing tiles in the near future”

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Posted 10 months ago

“Good customer service - prompt to respond. Great to be able to order a free sample first - which also arrived very promptly. The 7 boxes of travertine 10x10 tiles arrived with a friendly, helpful delivery man. They were well packaged without any damages and there was a well-randomised mix in each box. These were easy to cut and look good. I'd recommend Travertine Store and would buy from them again. Thanks”

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Posted 10 months ago

“Hi thank you so much for sample. unfortunately the colour didn’t match our existing tiles which we are trying to match due to some damage”

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Posted 10 months ago

“Prompt delivery of sample.”

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Posted 10 months ago

“Quick response to a sample request. Nice product”

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Posted 10 months ago

“Tx for samples Very efficient and well packed”

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Posted 10 months ago

“Very helpful and took time to answer my query in full”

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Posted 11 months ago

“Very good service but refund a bit slow”

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Posted 11 months ago

“Very helpful got what I wanted on time”

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Posted 11 months ago

“Beautiful products but limited on size and usage. The natural products would be fantastic on the floor but too deep and heavy for plasterboard walls, would have loved a wall only version. Very prompt with samples, quick to answer the telephone and most helpful. Top end delivery fee and will charge one tile the same as a pallet. Read the terms and conditions on damages, returns and replacements, not the best in this area.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your kind words regarding our products, sample service and telephone service. In regards to the delivery charges, as it was kindly explained to you during our telephone conversation, we use a third-party haulage company that charges per pallet. The pallet charges are calculated according to the delivery postcodes and not what is on an actual pallet, our pallets can hold up to 50 m2 on some of our range of items. In regards to our returns and replacements or damage reporting, as with all trading companies within our sector, we also have certain processes in place for damage reporting, due to the high fragility of the items we supply, damage reporting on orders is a little time-sensitive. To help with quick on-site inspection of orders, we only shrink wrap our pallets in clear shrink wrapping, this allows visual order inspections even without the need to tear into the pallet packaging, but we also arrange items within the pallets in such a manner that items can be inspected very easily when being delivered. Furthermore, we encourage our customers to fully inspect their items at the earliest opportunity and report any damages to us as soon as possible as any delay in reporting damages makes it extremely hard to determine when damages occurred as items are also open to being damaged on delivery sites. Please contact us if you still have any queries regarding our services and damage reporting and we will do our best to assist and help.

Posted 11 months ago

“Tiles arrived in excellent condition, well packed and better than expected quality. Only a couple of tiles had minor chips on the corner, which I can use for cutting. Very pleased.”

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Posted 1 year ago

“We needed extra travertine tiles to match in to a repair of an old floor. These tiles were superb and a great match. Delivery was prompt.”

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Posted 1 year ago

“Our tiles were delivered on time and in good condition. The service could not have been better.”

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Posted 1 year ago

“Goods as ordered and delivered by the supplier's chosen delivery method.”

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Posted 1 year ago

Travertine Store is rated 4.6 based on 815 reviews