Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 811 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

Write Your review

Tell us how Travertine Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples arrived very quickly and will be purchasing tiles in the near future”

Helpful Report

Posted 9 months ago

“Good customer service - prompt to respond. Great to be able to order a free sample first - which also arrived very promptly. The 7 boxes of travertine 10x10 tiles arrived with a friendly, helpful delivery man. They were well packaged without any damages and there was a well-randomised mix in each box. These were easy to cut and look good. I'd recommend Travertine Store and would buy from them again. Thanks”

Helpful Report

Posted 9 months ago

“Hi thank you so much for sample. unfortunately the colour didn’t match our existing tiles which we are trying to match due to some damage”

Helpful Report

Posted 9 months ago

“Prompt delivery of sample.”

Helpful Report

Posted 9 months ago

“Quick response to a sample request. Nice product”

Helpful Report

Posted 9 months ago

“Tx for samples Very efficient and well packed”

Helpful Report

Posted 9 months ago

“Very helpful and took time to answer my query in full”

Helpful Report

Posted 9 months ago

“Very good service but refund a bit slow”

Helpful Report

Posted 9 months ago

“Very helpful got what I wanted on time”

Helpful Report

Posted 9 months ago

“Beautiful products but limited on size and usage. The natural products would be fantastic on the floor but too deep and heavy for plasterboard walls, would have loved a wall only version. Very prompt with samples, quick to answer the telephone and most helpful. Top end delivery fee and will charge one tile the same as a pallet. Read the terms and conditions on damages, returns and replacements, not the best in this area.”

Helpful Report

Posted 10 months ago

Dear Customer Thank you for your kind words regarding our products, sample service and telephone service. In regards to the delivery charges, as it was kindly explained to you during our telephone conversation, we use a third-party haulage company that charges per pallet. The pallet charges are calculated according to the delivery postcodes and not what is on an actual pallet, our pallets can hold up to 50 m2 on some of our range of items. In regards to our returns and replacements or damage reporting, as with all trading companies within our sector, we also have certain processes in place for damage reporting, due to the high fragility of the items we supply, damage reporting on orders is a little time-sensitive. To help with quick on-site inspection of orders, we only shrink wrap our pallets in clear shrink wrapping, this allows visual order inspections even without the need to tear into the pallet packaging, but we also arrange items within the pallets in such a manner that items can be inspected very easily when being delivered. Furthermore, we encourage our customers to fully inspect their items at the earliest opportunity and report any damages to us as soon as possible as any delay in reporting damages makes it extremely hard to determine when damages occurred as items are also open to being damaged on delivery sites. Please contact us if you still have any queries regarding our services and damage reporting and we will do our best to assist and help.

Posted 10 months ago

“Tiles arrived in excellent condition, well packed and better than expected quality. Only a couple of tiles had minor chips on the corner, which I can use for cutting. Very pleased.”

Helpful Report

Posted 10 months ago

“We needed extra travertine tiles to match in to a repair of an old floor. These tiles were superb and a great match. Delivery was prompt.”

Helpful Report

Posted 10 months ago

“Our tiles were delivered on time and in good condition. The service could not have been better.”

Helpful Report

Posted 10 months ago

“Goods as ordered and delivered by the supplier's chosen delivery method.”

Helpful Report

Posted 10 months ago

“It was all sound. I've found it little bit strange when message came to call local depot to arrange a delivery despite giving all details before but I think it is good idea. It was quick call just to confirm the address and when I wanted it delivered. The next day it was delivered. Very good”

Helpful Report

Posted 10 months ago

“Fantastic range of products. I work in IT and was delighted to find a welll designed and performant website. Sample order simple, delivery fast and arrived in perfect condition. Sample of good size to assess suitability and quality of meterials and to confirm the colour pallette. We will definitely be purchasing for our ground floor rooms and feel confident in the service. Great place to do business with”

Helpful Report

Posted 10 months ago

“I have only requested samples of kitchen tiles so far, have to say that these arrived very quickly and in perfect condition. Nice samples still deciding on the right colour. Thanks!”

Helpful Report

Posted 10 months ago

“Fast efficient delivery and great quality product.”

Helpful Report

Posted 10 months ago

“Prompt delivery, all tiles were packaged well and good quality, good price, excellent service all around.”

Helpful Report

Posted 10 months ago

“I’ve used this company two or three times now - it’s so easy they are v competitive. Delivery easy.”

Helpful Report

Posted 10 months ago

Travertine Store is rated 4.6 based on 811 reviews