Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 822 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed. The tiles I received look nothing like in the pictures to what I have received I will have to now pay carriage and send these back . Very disappointed”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your feedback. We haven't been notified for any issues on this order or return request. Can you please contact us for more information? Thank you.

Posted 6 years ago

“I have mixed feelings but I was mostly happy with my experience. The marble tiles had different colours per batch and whilst they were all meant to be slate blue, one big batch was mostly whitish. Also I think from honing there were orange rust marks on stone or rust coloured veins. They had a disclaimer saying there could be cream or yellow veins, this was vivid rust orange spots. I called to get 10 diff tiles and they shipped them out immediately, so their customer service was top notch and the reason for my mixed feelings. There was no quibble, they sent what we needed. There was very little damage in shipping , like 1-2 tiles had slight corner issues. A few tiles had bigger flaws like large destructive veins and holes which couldn’t be used as they would’ve just split. So, I wasn’t happy with many of the tiles but enough were ok to make the floor look decent, and the customer service was great.”

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Posted 6 years ago

“Excellent customer service. The samples arrived the next day and the product exactly when promised.”

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Posted 6 years ago

“Very good products and excellent service. Nikki in particular is very available, knowledgeable, polite and helpful. Highly recommended.”

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Posted 6 years ago

“Still waiting for phone call to arrange delivery. Ordered over a week ago!”

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Posted 6 years ago

Hi, Unfortunately our haulier company has performed very badly and unprofessionally on this occasion. After many attempts by us and the customer, delivery is booked for tomorrow. We apologise for the inconvenience this has caused and have filed a complaint to the delivery network management for the local depot who performed way below of their standards.

Posted 6 years ago

“Price was good and delivery was quick ,also its good to be able to order direct from the manufacturer and not go threw a builders merchants with there 25%stuck on top , very happy”

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Posted 6 years ago

“Very prompt quick and easy to use, would definitely recommend it”

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Posted 6 years ago

“good price lovely marble The office staff are helpful”

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Posted 6 years ago

Hi, The customer's intention was to leave review for another company, however by mistake it was left for us :( We will contact the review company to revise it, thank you.

Posted 6 years ago

“Fantastic value for money & for the real deal. I thought I was taking a gamble with this company as their prices for travertine tiles, adhesives and accessories couldn’t be seen anywhere else. I was pleasantly surprised. The tiles delivered in a pallet, no damage & as expected. Real deal & bathroom looks amazing with Mediterranean feeling. They are certainly the Boohoo /ASOS of the travertine market. Fantastic stuff!!”

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Posted 6 years ago

“Excellent customer service and beautiful tiles which were much much cheaper than what you pay in the shops. We did have damages in our packs but the customer service was brilliant at resolving this and compensating us for this.”

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Posted 6 years ago

“Excellent delivery and quick response.”

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Posted 6 years ago

“Got what I wanted at price I wanted and arrived at time I wanted, intact. You couldn't ask for much more.”

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Posted 6 years ago

“So happy with Classic Travertine - Tumbled & Unfilled - 100 x 100 x 10 mm Item Number 4.000 Kitchen looks amazing..such good value and customer service excellent!”

Travertine Store 5 star review on 1st August 2018

Helpful Report

Posted 6 years ago

“Excellent service from start to finish”

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Posted 6 years ago

“Delivered on time as promised”

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Posted 6 years ago

“Ordered and paid for tiles on 15th July received e mail confirmation on 16th July, rang to confirm details as requested on the 18th July and was advised the delivery company would be in touch to organise a date but still not heard anything and it’s now 23rd July !”

Helpful Report

Posted 6 years ago

“Been fixing tiles and stone for 30 years this product is fantastic for the price.”

Travertine Store 5 star review on 22nd July 2018

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Posted 6 years ago

“I found this company online who advertised a much better price for a product than we had seen anywhere else, easy to order and delivered by the due date, a very professional service, we would definitely use them again.”

Helpful Report

Posted 6 years ago

“Travertine Store were easy to deal with and answered any queries promptly despite the fact that I didn't give a final order for over a year after my initial approach. The delivery was excellent and the goods all packaged really well so that in three pallets with a variety of sizes of travertine floor tiles totalling 92.5 sq.mtrs. only one small tile was broken when I took delivery. Very impressive.”

Helpful Report

Posted 6 years ago

“It is with great pleasure that I write this review about your company and especially about one of your sales office staff member by the name of Nikki. Unfortunately my tile order arrived with 6 damaged tiles (just one of these things ) after contact with your office Nikki , excellently and speedily ,courteously and with no fuss or hassle resolved the situation , so great praise must go to her. Most customers accept service as part of the norm these days but I like to show my gratitude by filling in these reviews. And if Nikki gets the opportunity to read this ,as a lot sales people do not I would just like to say-thanks Nikki.”

Helpful Report

Posted 6 years ago

Travertine Store is rated 4.6 based on 822 reviews