Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 812 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is five star, particularly the girl who was so helpful regarding broken tiles. This brings me to the three star review, the quality is not brilliant and the packing is worse; the initial delivery was delivered on a pallet and the only thing separating the tiles from the pallet was a paper thin piece of polystyrene and there was no additional protection between stacks this chips and breakages. Part of the terms is to sign a delivery note and mark it for breakages before the driver leaves, no delivery note! The rep,a cement tiles were far superior?”

Helpful Report

Posted 2 years ago

Hello Ms Ewart Thank you again for your order with us. Again, we apologise that you received some damaged tiles on your order. We, upon your initial contact with us regarding your damaged tiles, which unfortunately are never 100% avoidable due to the highly fragile nature of natural stone tiles, believe that we have dealt with your damaged tiles as quickly as possible to try and ensure your complete satisfaction with your order with us. Please feel free in contacting us if you have any other queries.

Posted 2 years ago

“Very efficient and helpful service.”

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Posted 2 years ago

“I'm very happy with my purchase from Trabertine store. I ordered Friday night and they contacted me and offered delivery was Wednesday! The delivery timing was updated very well. So I had no stress about it. Also, the delivery man was friendly and kind, and I checked my tiles with him that the tiles were not damaged. Only one thing is the tile's colour is a bit lighter than on the online picture but it's not an issue on my project. I do highly recommend this company and will use it again. Thank you!”

Helpful Report

Posted 2 years ago

“The customer service and the tiles are good, haven’t got any problems with it, they are stored safely to be used soon, however I had a bad experience with the delivery. The delivery guy has literally left the tiles in the middle of the drive after telling me that he will try and bring them closer to the curb. I have asked him of options and possibilities, and explained to him that we need to store the tiles for a couple of weeks, therefore it would be great if he can drop them as closer to the shelter / outbuilding as possible. He kept saying he will try. Nevertheless, he didn’t communicate at all with me (whilst I was in front of him) and decided to drop them as they were. I know that their machine can’t drag the tiles over the gravel, however he could have reversed his lorry a bit and delivered the tiles as they state close to the curb/ house etc. Without saying anything he literally dropped the unsealed stone tiles in the middle of my drive and left me (6month pregnant women) to deal with it. Luckily I had a builder on the site who had to drop his tools quickly and help me move the tiles in the shelter as it started raining badly and the tiles weren’t covered with anything unfortunately. As we’ve ordered 75 m2 of tiles, it took 2 hours for my builder to move them carefully so they are kept safe. 2 hours that I had to pay for the builder obviously plus the delivery charge which was £160. Unbelievable! Felt really upset afterwards. Despite that, he even made a comment on how people are being “cheap” by having gravel drives. Shocking! I’m speechless! Be aware, if you have the same guy -Chris delivering your tiles (apparently he is the only Chris in the company) , he is rude and he tells you what you want to hear but does his own way in the end. Really careless guy, complaining about his job and how little he is paid, hence the reason he doesn’t care about the service.”

Helpful Report

Posted 2 years ago

Good morning, Firstly thank you for your order with us and we hope you are well. Please accept our sincere apologies on behalf of the delivery driver that handled your order, as we are contracted with a third-party haulier unfortunately, we cannot have screening processes to ensure the most suitable drivers are employed by the local depots up and down the country and therefore would like to apologise again for the negative experience you have been involved with this particular driver. Your complaint in full has now been passed onto our contracted haulier, which we have been assured will take the necessary steps to ensure your local depot receives your complaint with the hope that they in turn take the necessary disciplinary procedures with this driver. Please also kindly note that although most delivery drivers do their best when delivering on-site, our agreement with the hauliers is kerbside only and therefore any on-site agreements are between the delivery driver and our customers as we can not instruct third-party drivers to make any deliveries on private land/property due to health and safety reasons, however, this is no excuse for the lack of communication, disrespectful and rude behaviour of this particular driver at the time of making your delivery. Again our sincere apologies.

Posted 2 years ago

“Great price, delivered on time and not a single broken tile ...yet (only got 2 more boxes to open out of the 20!)”

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Posted 2 years ago

“Fantastic service and product Thankyou”

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Posted 2 years ago

“I saw what I thought I wanted on line. Need to ask I few questions which so did by phoning in the morning. Went to order a while later and the website was really slow. I needed to pop out so I thought I would try again when I got home. I did order when I got home but surprise surprise the price on line had been increased. So annoyed.”

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Posted 2 years ago

“Very good quality slate tiles (endorsed by my builder) and reasonably priced.”

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Posted 2 years ago

“Price more then competitively and delivery was reasonably priced and timely especially as we live in a pretty remote area. Out of 80+ large slates note a single chipped corner or broken one among them! Very efficient and exactly what we wanted!!”

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Posted 2 years ago

“Great product, great price, fast delivery. Couldn’t ask for more.”

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Posted 2 years ago

“We have ordered Jerusalem Gold Limestone - Tumbled, 58m2 metric pattern and we couldn't be happier. The communication with the store was flawless and the tiles are just of amazing quality and colour. This is exactly what we were hoping for. Delivery was quick and there were only 4 damaged tiles which I think is pretty good considering the large quantity and long distance. Highly recommended!”

Helpful Report

Posted 2 years ago

“Ordered 40 boxes of split faced wall cladding. Prompt delivery and good delivery correspondence. They came very well packaged although 5% of them were of poor manufacturing/damaged but didn’t matter to me as used for cuts. Would recommend off my 1st time experience.”

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Posted 2 years ago

“Quick and easy from ordering to receiving the goods. All marble tiles delivered were undamaged.”

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Posted 2 years ago

“Good service and can’t really fault at all, delivery arranged swiftly and not a single broken tile (600mm x 400mm Travertine) supplied in a very sturdy crate. Customer service and delivery driver very helpful, also the best value product I could easily find and product quality didn’t suffer..”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Very polite, professional and reassuring. Delivery went very smoothly too. Delighted with the quality, colour and tone of the Travertine”

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Posted 2 years ago

“Couldn't be happier! Free samples, helpful advice, supplied 18 hard to find replacement 'Noce' travertine tiles from stock to replace 10 + year old broken tiles in the upstairs bathroom. Delivery is expensive for small quantities, but to be fair the tiles were excellently packaged and the delivery company did a great job of getting them to us carefully, quickly and completely undamaged.”

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Posted 2 years ago

“Quick delivery which was well packaged (only 1 tile cracked) a very good all round experience.”

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Posted 2 years ago

“Fantastic product and such helpful staff”

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Posted 2 years ago

“This is the second time we have ordered from Travertine store and again everything was perfect. Way ordering, quick delivery, great value and quality. Would highly recommend.”

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Posted 2 years ago

Travertine Store is rated 4.6 based on 812 reviews