Login
Start Free Trial Are you a business?? Click Here

TravelTime Travel Insurance Reviews

4.7 Rating 1,764 Reviews
94 %
of reviewers recommend TravelTime Travel Insurance
Company Reviews Metrics
4.7
Based on 1,764 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read TravelTime Travel Insurance Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr D
Verified Buyer
“STAFF VERY HELPFUL ,BUT COSTLY WILL LOOK ELSE WHERS NEXT TIME”
Helpful Report
Posted 1 year ago
Mrs M
Verified Buyer
“I did experience trouble receiving my information via email and spent most of an afternoon trying to get this sent to me… felt that the person on the other end of the phone didn’t really have time for me the first few times I called…. Gent I spoke to on my last call give me the time of day and helped me”
Helpful Report
Posted 1 year ago
Mrs S
Verified Buyer
“Pleased with level of cover, but surprised that it cost us twice the amount we paid last year”
Helpful Report
Posted 1 year ago
Mr W
Verified Buyer
“Disappointing cost has gone up but my medical conditions have not changed since I last took out policy in June.”
Helpful Report
Posted 1 year ago
Mrs G
Verified Buyer
“The process to apply was straight forward.”
Helpful Report
Posted 1 year ago
Mr W
Verified Buyer
“So far we have no experience as our holiday isn't until September. However, the purchase experience was fine.”
Helpful Report
Posted 2 years ago
Mr W
Verified Buyer
“I cannot review your travel insurance yet as I have not been on holiday yet but you get 5stars for your emails I have also looked at your reviews on trustpilot and I am sorry to say that it doesn't seem very good feedback has been placed on there .So I hope if I have to claim it will be a better experience than these reviews”
Helpful Report
Posted 2 years ago
Mrs B
Verified Buyer
“I amended my insurance policy within 14 days of my original booking, however I did not receive a copy of the updated policy.”
Helpful Report
Posted 2 years ago
Mr B
Verified Buyer
“Fortunately, I have not needed to implement the provisions of the travel insurance so how can I comment on its performance? I do think it is expensive though as I have noticed huge increases in premiums every time I have bought some.”
Helpful Report
Posted 2 years ago
Mr G
Verified Buyer
“First used them last year & was pleased with the service. Accordingly, I decided to use them again this year, which I now have. Some time back, having decided to book two overseas holidays this year, & having received emails from them offering reduced rates on annual cover, I emailed to ask them if annual would be better for me than two individual policies. The reply I got was that as I was over 70 years old they could not provide annual cover. Mistakenly, I assumed that this was a standard restriction across the industry, so have taken out two individual policies. Talking to friends I've since found out that I am in no way too old to access annual cover policies, so I looked online to see what they might cost. I have now found that I could have taken out full multi-trip annual cover with each trip up to 31 days max, with a big name supplier, & for almost exactly the same cost overall as I've paid in total for my two individual 8 day policies. This leaves me somewhat disenchanted with TravelTime, so sadly I will not be using them next time. To rub salt in, they continue to regularly send me emails offering reductions on annual cover policies - particularly irksome given the circumstances...”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Easy and straightforward travel insurance at reasonable prices.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“You can only judge travel insurance if you have to claim. Did not claim.”
Helpful Report
Posted 2 years ago
Miss B
Verified Buyer
“Had difficulties on website but chatted to sales representative and she shorted out ur quote”
Helpful Report
Posted 2 years ago
Mr M
Verified Buyer
“Disappointed you can’t offer me cover for my 5 day trip to New York”
Helpful Report
Posted 2 years ago
Mrs B
Verified Buyer
“I tried to purchase this policy through your own website via the link in the email sent to me but it kept coming up saying you could not find me a policy, so I went on Compare the Market and got it anyway, not sure if it's any good or not as I have never had to make a claim and hopefully won't need to this time either. However, I got the bonus of meerkat meals and cinema passes going through their website so hey ho I'm happy!”
Helpful Report
Posted 2 years ago
Mr R
Verified Buyer
“Found it very difficult to find contact information for making a claim if I have any issues away ?”
Helpful Report
Posted 2 years ago
Many thanks for your review and comments. The details of who to contact if there is an emergency when you are away are in several prominent places in your policy wording, plus on our website: https://www.traveltimeinsurance.co.uk/claims Please feel free to contact us if you need any further help. Kind regards, Ian @ TravelTime
Posted 2 years ago
Miss P
Verified Buyer
“Email with confirmation of purchase however I struggled to find the certificate for the travel insurance and a contact number to revive it but overall I would use again! They didn’t hassle me which I liked!”
Helpful Report
Posted 2 years ago
Mr R
Verified Buyer
“I have used TravelTime on a couple of occasions and found their quotation process easy to follow on-line. Prices for the cover I need are competitive. Not able to comment on customer service or claim issues as I have not yet made a claim.”
Helpful Report
Posted 2 years ago
Mr B
Verified Buyer
“Excellent so far. However, it's difficult to provide a full review of a service for which I only have experience of the front end and hoping to keep it that way! Considerably less repetitive paperwork would be good. You should work harder on getting the number of A4 sheets issued with each policy down whilst still covering your backsides. Much harder.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Hard to rate a product I haven't used yet.”
Helpful Report
Posted 2 years ago
TravelTime Travel Insurance is rated 4.7 based on 1,764 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request