travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.84

4.8 Rating 510 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far an exceptional service provided for the booking process. My itinerary And flights where all arranged for me and I changed the the plans several times. A truly individually arranged holiday to meet my ideas with some local advice thrown in. Nothing seems to much bother. Katie and Emily thank you.”

Helpful Report

Posted 5 years ago

Thank you Paul for this shining review! Excellent to hear that it all went brilliantly for you, and we look forward to hearing all about your trip! We will pass on the feedback to Katie and Emily! All the best, the TravelLocal team.

Posted 5 years ago

“The 2 itineraries that were suggested for me were excellent. Communications between us were quick and easy. As it is my first trip to that part of the world, a group tour was always going to be the best idea for me. I would certainly recommend talking to travel local.”

Helpful Report

Posted 5 years ago

Hi Malc, thank you for leaving us this review! We're really pleased to hear you had a good experience and would recommend us. Do let us know how it all goes, we'd love to hear more. All the best, the TravelLocal team.

Posted 5 years ago

“We have just returned from a very successful trip to Costa Rica, arranged through Travel Local, with Ecole Travel as the in country agents. Soledad worked out a brilliant itinerary for us and we saw everything we had wanted to and in the process realised what an amazing country Costa Rica is. Ecole also proved themselves with a couple of minor issues we had. One was our late arrival in San Jose, with a 3 hour delay at Gatwick and another 3 hours getting through San Jose airport, but the driver was still there. Brilliant. Talking to travellers with other agencies that wasn't always the case, so a big well done there. The second issue was a missing pick up from a hotel, which turned out to be the hotel's mistake. Ecole sorted it with them and 20 mins later a taxi turned up and all was well. The lodges they chose were great. In the middle of nowhere so the roads were quite interesting but the standard of food and accommodation was outstanding and the variety of birds and wildlife that could be viewed was amazing. We would definitely use the Travel Local system again where we arrange the tour with a local agent but pay Travel Local in sterling and have the protections of Travel Local in the UK.”

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Posted 5 years ago

Hi Mike, thank you for the fantastic review, this kind of detail is very useful to us. We're really pleased your trip in Costa Rica was so amazing, Ecole are true stars on the ground as you came to discover! If you have any other feedback for us don't hesitate to let us know - if not, then we look forward to helping you out with your next trip! All the best, the TravelLocal team.

Posted 5 years ago

“TravelLocal are excellent. I recently returned from Argentina and credit TravelLocal and their partners for what proved to be a trip of a lifetime. The website, which you can navigate with ease, offers really well researched itineraries together with travel blogs and recommendations by country. The website really inspires and excites and the actual booking process and interaction with the team is seamless. My local travel expert was brilliant and obviously extremely knowledgeable. Working with her to tailor my itinerary was really fun and her enthusiasm for both the country and things to see and do was infectious! The TravelLocal model works really well - a personal service tailored to your individual requirements with partners who can actually provide a local experience. Next stop with TravelLocal is Africa!”

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Posted 5 years ago

What a fantastic review, thank you so much Alexandra! It's amazing to hear good feedback about our staff, our local partners and our platform (which we work very hard on) all at once! We're so pleased that you've had a brilliant experience so far - and long may it continue when you start to plan your adventure in Africa! We can't wait. Best wishes, the TravelLocal team.

Posted 5 years ago

“I love the model; answer a few questions and a local guide comes up with an itinerary to suit. You can then tailor that direct with the in-country people. UK office staff really friendly and know their areas. Helpful with info about airlines etc. Super excited for our holiday.”

Helpful Report

Posted 5 years ago

Hi Gerry, Thank you for this lovely review! Very kind words, and we're really pleased you've had a great experience so far. Do let us know all about your holiday when you return, we'd love to hear all about it. Many thanks, the TravelLocal team.

Posted 5 years ago

“You have the security of a UK base but get to speak to local planners. Our first trip to India was superbly organised and as expected. We will shortly travel on our second trip to Costa Rica and have just paid a deposit on our third (back to a different part of India. In all cases the response from local planners has been fast and helpful and more to the point they read your comments / suggestions about planned itineraries. Once quoted in GBP the price is fixed in sterling, which is a bonus when planning a long way out. I would have no hesitation in recommending Travel Local”

Helpful Report

Posted 5 years ago

Hi Richard, great to hear from you - and thank you for the shining review! We're really glad you've had such brilliant experiences with us, repeat clients like you make us very happy. Looking forward to hearing more abut your future adventures! All the best, the TravelLocal team.

Posted 5 years ago

“I have used TravelLocal for the first time who put me in touch with Sri Lankan Expeditions who I then dealt with direct to put together a three week itinerary. I have been so impressed by them as they have been so professional, charming to deal with & have given me advice that only a local could know so to have 'on the ground knowledge' is invaluable.”

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Posted 5 years ago

“difficult to comment this early in the process, because Travellocal has essentially done no more than put me in touch with the local co (in Kazakhstan) and I've taken it from there. The local co has been excellent in making arrangements flexibly so far. The trip is in 5 months, so watch this space”

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Posted 5 years ago

Hi Martin, Thank you for leaving us a review! We are very glad to hear that the process of booking your holiday was easy and to your own liking. Inna, our local expert in Kazakhstan is undoubtedly great and we hope your whole experience has been a success. We look forward to reading about your trip, on our website. All the best, the TravelLocal team.

Posted 4 years ago

“Accurate information, ease of booking, responsive communications team.”

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Posted 5 years ago

Hi Danielle, thank you for your review and we hope you had a wonderful trip to Morocco with us! All the best, the TravelLocal team.

Posted 5 years ago

“What a great idea!! I actually work in travel myself and I understand how good it is to have the local ground agents who know what they’re talking about when organising your trip of a lifetime. Well done and keep up the good work! Aurica”

Helpful Report

Posted 5 years ago

Hi Aurica, we really appreciate the kind words, thank you for reviewing us! Our experts really do know their stuff - you're sure to experience this on your trip (which we want to hear all about when you return!). All the best, the TravelLocal team.

Posted 5 years ago

“Fantastic, tours offered! We are so excited for this trip and working with TravelLocal has been seemless. Professional, individual, prompt and helpful...it’s been a great experience so far!! Thank you!!”

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Posted 5 years ago

Thank you so much Spencer for the kind review! We love hearing positive feedback such as this - be sure to tell us all about your holiday when it comes around. All the best, the TravelLocal team.

Posted 5 years ago

“We have travelled for several years now to far flung destinations and almost exclusively used travel companies based in the destination country. I always had to use Google to find companies. In wanting to go to Brazil this year, I came across TravelLocal. My experience to date with the development of our itinerary has been fantastic; I wish I had discovered TravelLocal years ago. I gave their Brazil partner my wish list and they told me what it was practical to do in the time we have, and gave me a draft itinerary that was within our budget within very few days. They then patiently and efficiently fielded my questions and suggested revisions resulting in several further itineraries before we booked. Furthermore, because our travel dates are over 10 months away, they contacted all the accommodations to get them to accept a booking with a lower initial deposit. Our experience to date has been VERY favourable!”

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Posted 5 years ago

Hi Eric, thank you for reviewing us! Sounds like the TravelLocal model is just perfect for your travelling needs - Poly and her team in Brazil are sensational both online and on the ground, you're sure to experience this even further when you head off on your trip. Do get back to us at the end of the year with stories of your travels, we'd love to hear all about it. All the best, the TravelLocal team.

Posted 5 years ago

“At the end of 2018 we decided to book a holiday to Vietnam in early 2019. A minefield of availability but not flexible or the cost was horrendous. The larger companies went on specific dates some part of a group some not, we also want a rest at the end of our tour. Local travel put us in touch with a local company in Vietnam. They provided us with all the prompt information and revised our itinerary several times to accommodate our choice of hotels and international flights from the UK. Cost not the cheapest or most expensive but competitively priced. Hopefully on our return all will have gone well, lookout for the conclusion”

Helpful Report

Posted 5 years ago

Hi there George, it's great to hear from you - thank you so much for reviewing us. We're glad that after a lot of research you opted for TravelLocal and our fantastic local partners in Vietnam - you won't regret it! Do report back with stories of your holiday, we would love to hear all about it. All the best, the TravelLocal team.

Posted 5 years ago

“We have just returned from a wonderful trip to Tanzania and Zanzibar organised by Travel Local in conjunction with African Scenic Safaris. We were wonderfully looked after and stayed in beautiful hotels and tented camps where the facilities were just right - not opulent but in keeping with what we were about. Our safari guide was absolutely first class with a wonderful knowledge of the local wild life including the birds - and a great sensitivity to our needs and wishes - we could not fault him in any way. He was also a skilled driver. Wherever we went we found people welcoming and well-informed - and we are only sorry it is all over! Until the next time.”

Helpful Report

Posted 5 years ago

Hi Sophie, sounds like you had a magical time in Tanzania! We're jealous! Thank you so much for taking the time to review your experiences with us, we really appreciate it and love hearing such positive feedback. Do think of us for your next trip, long may the adventures continue. All the best, the TravelLocal team.

Posted 5 years ago

“What a great service we received from Travel Local and their partner in Georgia (Europe). We have travelled a lot and like to fill our holidays with exciting activities and have become increasingly frustrated with the mainstream UK travel companies. Either they are not flexible enough to do what we want or simply act as a conduit to agencies local to the area we want to visit. More and more we have found ourselves going to specialists but travel local takes this idea one step further. We were put in direct communication with someone in Georgia within hours who was extremely helpful, knowledgeable and flexible. We were in contact with her every day as our itinerary was refined and within a week of almost no stress had exactly what we wanted. We were very impressed!”

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Posted 5 years ago

Thank you so much for this shining review! Georgia is a truly unique place as you have experienced, and we're so glad you chose to travel with us and our local partners out there. We're really pleased you had a terrific trip. Be sure to think of us for your next holiday and we'll be happy to help. All the best, the TravelLocal team.

Posted 5 years ago

“We traveled last year to Thailand with the help of Travel Local. We loved all of our boutique hotels, excursions and guides. We had one problem but after a call to the home office everything was quickly resolved and the trip continued smoothly. It’s nice being able to say what kind of trip you want, how much you want to spend and being able to tweet all the details yourself. We are headed off to Asia in December for another adventure with Travel Local.”

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Posted 5 years ago

Hi Cheryl, thank you so much for taking the time to review. We're really pleased that the TravelLocal model suited you, and that you're using us again - it's repeat clients like you that light a fire in us! Be sure to let us know all about your trip in December, we can't wait to hear. All the best, the TravelLocal team.

Posted 5 years ago

“Very friendly team. We are looking forward to our trip”

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Posted 5 years ago

Thank you, Nicholas - we're looking forward to hearing about it! All the best, the TravelLocal team.

Posted 5 years ago

“Every step in the booking process has been well managed. Speedy replies and answered our concerns straightaway . Now looking forward to equally good holiday!”

Helpful Report

Posted 5 years ago

Hi there, thank you for leaving us a review! We're happy to hear you've had a great experience so far, and long may it continue on your trip. Please do get in touch to let us know how it went! All the best, the TravelLocal team.

Posted 5 years ago

“Organising a trip to Georgia was made so much easier by using Travel local. We were able to have a dialogue with their local partners to plan an itinerary which suited us. They have been very helpful at every stage and the website is full of useful information and easy to navigate.”

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Posted 5 years ago

Hi Richard, thank you so much for leaving us a review. We're really pleased you have seen the benefits of using the TravelLocal platform to speak to Tamta in Georgia. It's a brilliant place to visit and we hope you'll tell us all about it when you return. All the best, the TravelLocal team.

Posted 5 years ago

“I found the site very helpful with immediate contact with the person arranging my travel in India. Slight misunderstanding about dates was quickly resolved.”

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Posted 5 years ago

Hi Tina, thanks for the review! We're really pleased you've had a good experience with us and long may it continue - here's to a fantastic trip to India! We'd love to hear all about your holiday when you return. All the best, the TravelLocal team.

Posted 5 years ago

travellocal.com is rated 4.8 based on 510 reviews