travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.84

4.8 Rating 510 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service we have had so far from Travel local has been amazing. They put us straight in touch with a local agent who has in turn provided us with amazing itinerary for our 2 month tour of South America. We only had a very short time to organise the whole thing and we’re on a budget which they have been great at helping us to work to. The contact and communication with the local agent has been really easy and the whole experience so far has been completely hassle free.”

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Posted 5 years ago

Hi there, thank you so much for this review! Your trip sounds truly incredible, and we're certain that our trusted local partners will make it so. We're really pleased you've had a great booking experience so far. Do let us know all about your South American trip when you get home! All the best, the TravelLocal team.

Posted 5 years ago

“As a previously independent traveller I am wary of tours & yet I felt I needed a bit of help to ensure I was going to get the most out of our visit to a less familiar destination. I was impressed by the way Travel local approached the brief. Communication with the local agent has been excellent & I am looking forward to our trip .”

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Posted 5 years ago

Hi Mark, Thank you so much for this shining review, we really appreciate you taking the time. Vietnam is an unforgettable destination and you're sure to have a fantastic tour in the hands of our local experts! Do let us know how it goes, we'd love to hear all about your trip. All the best, the TravelLocal team.

Posted 5 years ago

“So attentive and with endless patience with our many queries and changes. Nothing was too much trouble and the holiday was wonderful. Thoroughly recommended.”

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Posted 5 years ago

Thank you very much for reviewing us, it's much appreciated! We're so pleased you had a great experience and look forward to hearing from you again. All the best, the TravelLocal team.

Posted 5 years ago

“Very quick response, and a very flexible on your trip request, so patient on their clients.”

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Posted 5 years ago

Thank you for the review, Yousef! It's much appreciated. Hope you have a splendid trip, and let us know how you get on. All the best, the TravelLocal team.

Posted 5 years ago

“A very good way to book local arrangements in far away places. Very attentive to needs and changes required if necessary. Booked an itinerary for South Africa for my daughter based on her already going to be in the country for a wedding which was already organised. Had 7 days "free" after the wedding and they organised a tailor made programme based on her needs and interests which she could change if necessary. It looks good and met her wishes and she will post a review after returning. It is great to know that it is the local people who are benefiting rather than UK Travel Agents”

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Posted 6 years ago

Hi David, your review means a lot, thank you for taking the time! Sounds like you made excellent use of the tailor made model - and your daughter is sure to have a fantastic trip with our South Africa team! Really looking forward to hearing all about it. All the best, the TravelLocal team.

Posted 6 years ago

“I came across TravelLocal while doing research on my trip to South Africa. The idea of having a local company put together our itinerary sounded perfect as they have all the local knowledge and you still have the financial security as you are paying a UK company. Lea from the local company in South Africa didn't disappoint as she has put together the perfect trip for us which we can't wait to go on. Nothing was to much trouble we changed things around a couple of times from the first initial itinerary that was put together and each time Lea came back very quickly with any changes that we wanted. Definately a first class service that I will use again and also recommend to friends. Thanks TravelLocal”

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Posted 6 years ago

Hi Heather, thank you so much for this shining review! We're really happy you've seen why the TravelLocal concept works so well. Your experience so far seems just perfect and this is sure to continue on your South African trip! Please get in touch when you're back and tell us all about your trip. All the best, the TravelLocal team.

Posted 6 years ago

“I have booked my trip to Morocco for March and the planning portion has gone very well.Travel Local have been very responsive to our requests. I can’t give very good until after the trip.”

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Posted 6 years ago

Hi Lorne, thanks for your review of your experience so far. Long may it continue on your trip to Morocco! Be sure to keep in touch with news of your trip, we'd love to hear from you. All the best, the TravelLocal team.

Posted 6 years ago

“This is our first trip to India and though we would normally plan a holiday by ourselves we felt inadequate in this instance. We didn’t want a group tour so looking online I found Travellocal who offer custom made holidays with local people. Our experience prior to our holiday has been excellent. NutanI has replied quickly to any queries and rearranged parts of the itinerary to suit our needs. She has also been helpful with advising us when to go and how to maximise our holiday in the time available. We are looking forward to our trip in February.”

Helpful Report

Posted 6 years ago

Thank you, Brenda, for taking the time to review us - and what a great review it is! We're really pleased you've had a smooth experience so far. You're in good hands with Nutan and the team and your trip to India is sure to be fantastic. Please get in touch when you're back and tell us how it all went! All the best, the TravelLocal team.

Posted 6 years ago

“This 5 star rating is regarding the planning of our trip to vietnam and cambodia . Hang has worked hard to get our itinerary exactly right for us ...changing it four times! This will be our second trip with my travel local and we anticipate it will be as good as the first trip to india...we are a couple in our late 50 s now in a position to travel but need guidance ! My travel local we highly reccomend ....will post again after the trip in march .”

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Posted 6 years ago

Hi Maria, thank you for this shining review, and for coming back to use us again! Vietnam is a diverse and exciting country, and Hang and the team will show you a brilliant time. Please get in touch when you return to tell us all about it! All the best, the TravelLocal team.

Posted 6 years ago

“I haven’t had my holiday yet, but booking was really easy and I have been kept well informed. I was able to tell the local company exactly what I wanted and the itinery they sent me was perfect for my needs, every thing is taken care of , even visas, a great experience so far .”

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Posted 6 years ago

Hi Susan - thank you so much for reviewing your experience so far! You're sure to have a great adventure in Jordan, the team are true experts and will help you every step of the way. Let us know how everything goes. All the best, the TravelLocal team.

Posted 6 years ago

“Having planned a 7 day stopover in Costa Rica, we asked Travellocal to suggest an itinerary which would cover some of the more interesting destinations, without having to spend too much time travelling from one to another. We thought we would try Travellocal as they would use a local travel agent who would be best placed to advise us on how to make the best of the limited time we had available. Their response was quick and comprehensive and, after a little fine tuning, we signed up to their proposals, which we thought represented good value for money. Let us hope the trip itself lives up to our expectations!”

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Posted 6 years ago

Thank you for leaving this review, we're really pleased everything has gone well so far. The team in Costa Rica are fab and you're sure to have an unforgettable time. Let us know all about your trip when you return! All the best, the TravelLocal team.

Posted 6 years ago

“It has been an amazing process to date. I am very pleased with Travel Locals concept and partner company. All that remains is the actual travel experience.I can’t wait.”

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Posted 6 years ago

Thank you for this review, and here's to a fantastic adventure when you do travel! Be sure to let us know all about it. All the best, the TravelLocal team.

Posted 6 years ago

“This was our fifth trip organised through TravelLocal – we’ve seen the company go from strength to strength. Thanks to the local agents we have enjoyed itineraries tailored to our interests with excellent good-value characterful accommodation. Knowing that one can rely on the local agents selected by TravelLocal takes the stess out of holiday planning. This year took us to Morocco. TravelLocal's local partner came up with a great itinerary to cope with the fact we only had a week, but wanted to experience different aspects of the country. The accommodation was super, we loved the guide and with the driver we were in safe hands. The planning of the trip was really easy thanks to the TravelLocal website and responsiveness of the local agent. Couldn’t be bettered. Can’t wait for the next trip!”

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Posted 6 years ago

We live for these type of reviews, Monica! Thank you so much for such kind words. It's repeat customers like you that give us a spring in our step, and we're so pleased you had yet another great trip with us. Morocco surely is an exhilarating country and the team out there are true experts, as you experienced. Looking forward to helping you plan trip number six! Thanks again, the TravelLocal team,

Posted 6 years ago

“I came across TravelLocal while booking a trip to Uganda and loved the concept of security from local sight, but genuinely local team putting the trip together. They didn't disappoint; the Local Partner understood what we were after, put together a perfect trip that balanced challenge with interest and some luxury, and made excellent recommendations with a genuinely local feel. Everything worked perfectly and my Wife and I had a wonderful time (for a cost that was significantly less than some of the major players)”

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Posted 6 years ago

Hi Graham, great to hear from you - thank you for leaving us such a shining review! We're so pleased that everything went brilliantly from the booking process to the trip itself. Uganda is an unforgettable place I'm sure you'll agree! Be sure to think of us for your next big adventure, we'll be happy to help. All the best, the TravelLocal team.

Posted 6 years ago

“Really liked the fact that TravelLocal uses local companies at the destination locations for their tours. This not only gives the visitors a better experience but also provides good support to local companies and people, especially the small companies. The itinerary provided for our trip by the local touring company was very professionally and thoughtfully put together and gave us a fair amount of information of the places we would be visiting. Also any questions we had were answered promptly and satisfactorily. I would definitely use TravelLocal for future travels and would recommend them.”

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Posted 6 years ago

Hi Nilesh, what a lovely review, thank you so much for taking the time! We're really pleased you had a smooth booking process and for your great feedback on our itineraries, which we take a lot of pride in! Be sure to get in touch with us, or the team in Jordan for any queries you may have before your trip. Have a fantastic time! All the best, the TravelLocal team,

Posted 6 years ago

“We haven't taken the trip yet, but the booking process has been very smooth and responsive. We are dealing with a local agent in Colombia, and he has customized our trip just the way we want it. Communication is very smooth via email. Now the proof will be the actual trip....!!”

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Posted 6 years ago

Hi John, thank you for leaving us a 5* review! Sounds like all is going well so far, and you're in good hands with our Colombian team. Have a great adventure and be sure to let know how it all goes, we'd love to hear about your trip when you return! All the best, the TravelLocal team.

Posted 6 years ago

“I was very impressed with the on line trip planning questionnaire. It built up a very clear picture of exactly what I wanted so I was confident a suitable itinerary would be produced. 3 hours after my enquiry a perfect, comprehensive, illustrated itinerary was emailed back to me and I made the booking. So quick and simple”

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Posted 6 years ago

Hi Stephen, this is great feedback! Thank you so much for taking the time to review. Sounds like you had a perfect booking experience, and long may it continue on your trip to Costa Rica! We can't wait to hear all about it when you return. All the best, the TravelLocal team.

Posted 6 years ago

“We were looking for a short trip, a week in Sri Lanka where we get to see lots of places, we had no idea where to start! After sifting through lots of other websites, Viraj at Travel Local sent us a suggested itinerary & it had everything we wanted so we booked it! They arranged accommodation as well as sightseeing so we didn't have to plan anything ourselves, that's what we were after. Perfect.”

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Posted 6 years ago

Hi Wendy, thank you so much for this review, we really appreciate it. Viraj really is a star, and knows his stuff, as you've experienced already! He and his team are sure to show you a brilliant time in Sri Lanka, it's a beautiful destination. Be sure to update us on how it all goes! Many thanks, the TravelLocal team.

Posted 6 years ago

“Had just confirmed our booking to South America. Both the UK and South American teams have been very helpful in the whole process. They communicate clearly and promptly, and provided all the information that we needed as they waited patiently for us to make a decision. If everything goes well with the tour itself in 2019, I will definitely book my holidays via travel local again.”

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Posted 6 years ago

Thank you so much for leaving us this great review - we really appreciate you taking the time to give feedback. Our local experts will continue their brilliant work in making sure you have a fantastic trip. Do let us know how it all goes when you return! Thanks again, the TravelLocal team.

Posted 6 years ago

“We have just booked a holiday to Tanzania through TravelLocal and have been highly impressed with its friendliness and responsiveness. We feel that our requirements have been listened to, respected and acted upon promptly - and with friendliness. The proof will be in the actual trip but we are hugely looking forward to it and feel confident that it will match expectations.”

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Posted 6 years ago

Hi Sophie, great to hear from you - and thank you so much for this wonderful review. We're pleased you've had welcoming and useful contact with our team in Tanzania so far, and rest assured you have a fantastic trip in store. We can't wait to hear all about it. Best wishes, the TravelLocal team.

Posted 6 years ago

travellocal.com is rated 4.8 based on 510 reviews