travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.84

4.8 Rating 510 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found this website quite by chance whilst planning a trip to India. We had wanted to contact a local travel agency in India but were wary without knowing more. I initially just wanted some information and prices but the person I corresponded with was so helfpul, so responsive and planned such an great itinerary we went ahead and booked it. We went back and forth quite a lot looking at places to visit and I asked for heritage type hotels to stay in. I'm really looking forward to my holiday next April Was very happy with the service from travellocal.”

Helpful Report

Posted 6 years ago

Thanks so much for taking the time to review. Nutan and her team in India are indeed brilliant, which you've experienced firsthand - and this is sure to continue on your exciting trip to India. We hope you'll return next year with excellent stories and tell us all about your experiences! All the best, the TravelLocal team.

Posted 6 years ago

“I found the website was really easy to use. It was helpful to see a selection of holiday ideas for the country and to read information about the travel company we would be using. On the booking form, I thought the questions were just right and I particularly liked the ability to select multiple interests. These questions allowed me to give a comprehensive overview of what we were after and meant that we didn’t end up changing anything on the itinerary that the travel company put together for us. I love the idea of using locally based companies but being able to pay through a secure site. We have travelled with local companies to other countries and had to wire money, which felt a bit dodgy! Interestingly, I recommended the site to my mum and she found it really difficult to navigate.”

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Posted 6 years ago

Thank you, Beth, for this great review and valuable feedback too. Much research has gone into the enquiry form, so we're pleased you think we asked the right questions. Do let us know how your trip to Vietnam plays out! It's a breathtaking country and we'd love to hear about your experiences. All the best, the TravelLocal team.

Posted 6 years ago

“I have just booked my second holiday with Travellocal. The concept fits my requirement perfectly. I get to describe my holiday ideal to a knowledgable agent in the country I want to visit. I can then tic tac with them by messages on the Travellocal site until they have the itinerary and price that fits me. I pay Travellocal in sterling and am proteced by ABTA. When I arrive at my holiday destination I am treated by ‘locals’ as a VIP and monitored throughout the holiday to ensure I am happy. What more could you want?”

Helpful Report

Posted 6 years ago

Hi Philip, thanks for taking the time to leave this fantastic review. You completely understand the TL concept which we are happy to see! Haev a brilliant time in India - Nutan and the team are real experts so you're in good hands. Be sure to let us know all about it! All the best, the TravelLocal team.

Posted 6 years ago

“We are happy with the support we received from Travel Local enabling us to book a holiday with a local company in Senegal. As we haven't travelled yet we cannot comment further.”

Helpful Report

Posted 6 years ago

Hi Roy and Lyn, thanks so much for reviewing your experience with us so far. Senegal is a fantastic destination and Abdoulaye and his team are sure to show you a memorable time. Do let us know how it all goes! All the best, the TravelLocal team.

Posted 6 years ago

“A very effective way of engaging with a local travel agent who was knowledgeable and helpful. Booked now. Let's see how it goes!”

Helpful Report

Posted 6 years ago

Thanks for the review, we're glad it's been a great experience so far! Do let us know how your trip goes, we'd love to hear from you. All the best, the TravelLocal team.

Posted 6 years ago

“We have tried to source local travel agents and high quality UK based agents. Their offerings were always a compromise Travel Local agents are receptive, responsive and deliver high quality tours. This is the way forward”

Helpful Report

Posted 6 years ago

Hi Ian, thank you for leaving this review. Seems like you understand TravelLocal perfectly, and we're really pleased you've had a great experience with us! Do let us know how your trip goes, we'd love to hear from you. All the best, the TravelLocal team.

Posted 6 years ago

“Very knowledgeable & ready to accommodate your needs. We did work out a comprehensive itinerary for our next holiday and look forward to having the best holiday even. Thank you Nutan, Huw & Tom”

Helpful Report

Posted 6 years ago

Hi Regine! Thank you for leaving us this review. Nutan is a real star and knows exactly how to tailor the perfect tour! We're sure you'll discover how great she and team are when you travel to India. Do return and let us know how your trip went! We'd love to hear from you. All the best, the TravelLocal team.

Posted 6 years ago

“I am not a computer expert and was surprised that Travellocal had a problem with their system which neither their contact abroad nor themselvs could fix. We therfore had to go back to printed communications.”

Helpful Report

Posted 6 years ago

Hi Ian, thanks for leaving this review. Firstly, our apologies that you experienced a technical issue when booking with us. It's a rarity, but as we're constantly developing the system, we do come across the occasional bug (which we quickly try to eradicate!) The Web Development team have worked hard to fix the issue so that it isn't a problem in future - thank you for bringing it to our attention. Secondly, we hope your trip to Sri Lanka goes wonderfully, and that you'll come back and use us again! Do let us know how it all goes. All the best, the TravelLocal team.

Posted 6 years ago

“By using Travellocal you are in fact using a local agent in the country you are visiting. This year we visited Myanmar and the local agent was fantastic. We emailed backwards and forwards in order to perfect our trip. Everything worked out really well and we had an amazing experience. We have just finalised a trip to Ethiopia and again the agent was great. Someone who lives in the country and knows it well is surely going to give better advice than an agent in UK. And of course your money goes directly into the local economy.”

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Posted 6 years ago

Hi Stephanie, thank you for this lovely review in which you really understand us! Elated to hear that your Myanmar trip was all you'd imagined and more, Ethiopia is a spectacular destination and hugely underrated - you're sure to have a similarly great experience with the team out there. Be sure to let us know all about it! Thank you again, the TravelLocal team.

Posted 6 years ago

“We were so happy with our first experience with Travel Local - two people, two weeks in the Southern Caucasus in September 2016 - and so enchanted with the region, that we had hardly arrived home before we were planning a return visit - this one twice as long and with nine companions and asking Travel Local to organise everything for us. We’re home now after an absolutely wonderful month and I can only say that from the very first enquiry about putting this second trip together, Travel Local and their Georgian counterparts did a fantastic job for us. The tour was truly tailor-made, with an excellent itinerary that accommodated all our special requests. Communications were so easy, responses always came promptly and nothing was too much trouble. Once we arrived every aspect of the day-by-day organisation of the tour - hotels, activities, sightseeing, guides and drivers, etc - met all our expectations, every day was a delight - and it was all the best fun.”

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Posted 6 years ago

Hi Lesley, it's wonderful to hear from you and thank you so much for this shining review! It's repeat clients like you that let us know we're doing something right - and we're glad to hear that the team in Georgia pulled out every stop for you as well. Your trip sounds truly fantastic! We hope you'll keep coming back to us many times in future. Thank you again. All the best, the TravelLocal team.

Posted 6 years ago

“My wife and I have very recently booked a tailor-made holiday in Sri Lanka through TravelLocal. The process was about as good as it could be. We answered an initial questionnaire, then responded to a series of itineraries covering transport, accommodation and activities. By the fifth itinerary we were happy to sign up! Nothing was too much trouble for the TravelLocal representative and we have ended up with a trip that fits our needs like a glove. No doubt we are paying more than for a standard group holiday, but we are getting exactly what we want at an affordable price. Highly recommended!”

Helpful Report

Posted 6 years ago

Hi Peter, thank you so much for this kind review. The team in Sri Lanka are real experts and will do all they can to help, as you've already experienced! You and your wife are sure to have a wonderful time, but do be sure to drop us a line when you return - we'd love to hear all about it. All the best, the TravelLocal team.

Posted 6 years ago

“I was relieved to find TravelLocal whilst perusing the internet to find a travel operator for my trip to Malawi. This was because TL neatly combines exactly what I was looking for: dealing with a firm in the country, both in terms of local knowledge and supporting local business, but also with the security of booking and paying within this country. The staff members I have dealt with both in Malawi and at TravelLocal have been excellent and very personable. I look forward to returning from the trip in January to write an even more glowing review of the actual holiday.”

Helpful Report

Posted 6 years ago

Thank you so much for the kind words. Malawi is such an underrated country and we're delighted you've booked to go! You'll soon see the benefits of travelling with local guides, as well as the reassurance of our availability for whatever help you may need. Do come back and let us know how it all goes! All the best, the TravelLocal team.

Posted 6 years ago

“We are delighted that we found travellocal.com and deeply impressed by the service we have received to plan, book and pay for our trip to India. We had a rough idea of what we wanted to do, when we wanted to go, and what sort of accommodation we preferred. The itinerary that we were given ticked all the boxes save one, we wanted a 'free' day to mooch. Nutan, our excellent contact in India, speedily introduced this into our plan. We had no hesitation in booking up straight away. I should add that one of the elements that has been the most impressive about the whole process has been the speed, ease and clarity of communication. In fact we have been so delighted we have already decided to contact travellocal.com next year for another India trip!”

Helpful Report

Posted 6 years ago

Hi Liz, thank you taking the time to review us, and what a lovely review it is! Nutan is a superstar as you've experienced; she and the team in India will show you a fantastic time in their country. Here's to your upcoming adventure (...and next year's too!) All the best, the TravelLocal team.

Posted 6 years ago

“This is a company with a big idea and we are very happy to support it. We first traveled with them to India in 2014, and we have two more trips booked , back to India later this year and next year to Costa Rica. Don't believe you are going to compromise your holiday choices by using this ethically traded company, in fact you increase the flexibility and choices you have, you are able to talk directly to people who know and live in the country to build a holiday that is truly 'tailor-made'. Each 'local company' we have dealt with directly have been faultless in their attention to detail and in their desire to create the holiday you want. To us this is the gold standard, we are able to have the holiday we want at the same time knowing that our money is not lining the pockets of Hedge Fund owned international travel conglomerates, but directly to the small local companies in the country we are visiting.”

Helpful Report

Posted 6 years ago

Hi Janet! Wow - thank you so much for this shining review. You can't believe how much it means to us, as everything you've said here exactly describes the ethos that TravelLocal was built on. We're so glad you understand us so completely, and we're also really pleased that you've had such fantastic experiences with us so far. Long may it continue! Have a brilliant adventure in Costa Rica and be sure to update us. We'd love to hear from you anytime. All the best, the TravelLocal team.

Posted 6 years ago

“I found an advert for Travel Local in my Wanderlust magazine and decided to give them a go as we were planning to visit a friend in Hong Kong and wanted to add on another country in Asia and Laos was our choice. Making our request was easy and the replies from the travel agency in Laos were always prompt which was much appreciated. All of my questions were answered about visas. Luckily there was a range of possible itineraries already on Travel Local’s website so it was easy to pick what we were wanted to see. We’ve arranged a tour guide, transportation, hotels, excursions for our group of 3, paid the deposit which was easy to do on the website and the total cost came out much cheaper than anywhere else. International flights are not included but that worked in our favour as we are also going to HK. You still have ABTA protection which gives peace of mind. Now all we have to do is wait to go on our trip!”

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Posted 6 years ago

Hi there, thank you for this lovely review! Laos is a magical country and with a local guide you really will experience it in the best way. So pleased to hear both we at TravelLocal and the team in Laos have done well so far. Here's to a memorable Asian adventure - can't wait to hear all about it! All the best, the TravelLocal team.

Posted 6 years ago

“18th July 2018 I have recently booked a tailormade tour with travel local for the eastern side of China linked by high speed bullet trains. I have travelled in China as a tourist on five previous occasions using different companies and over several months. So far the organisation has been prompt and has made the alterations to the suggested itinerary to fit my wishes. What I hope for is a smooth running holiday with the company taking the strain , if there is any. Their part of our time in China starts mid-way September. We shall see. Marie Schallamach”

Helpful Report

Posted 6 years ago

Hi Marie, thank you very much for taking the time to review. So happy you've been pleased so far and we're very keen to continue to impress you with the tour itself. Here's to a fantastic time in China come September! Remember to let us know all about it when you return. All the best, the TravelLocal team.

Posted 6 years ago

“I have recently booked a holiday to Oman. The quality of service and speed of response has been second to none. The holiday has been tailored to my needs and all requests taken into account. The price quoted is also very competitive compared to other agencies for the same itinerary.”

Helpful Report

Posted 6 years ago

Hi there, thank you for this lovely review! It's always great to hear that we've performed above expectations - here's to continuing that trend on your trip to Oman! Be sure to let us know how it all goes, and have a lovely time. All the best, the TravelLocal team.

Posted 6 years ago

“Ethical company with a admirable objective - connecting travellers directly with local companies. Great communication and customer service. Would highly recommend.”

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Posted 6 years ago

Thanks for leaving us such a kind review. We're really pleased you had a great experience with us, and hope you have a wonderful trip! All the best, the TravelLocal team.

Posted 6 years ago

“Travel local have been fantastic, along with their partner in Japan they have organised a trip which feels tailor made, I guess because it mostly is. Huw has been in regular supportive contact and I would not hesitate to recommend them”

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Posted 6 years ago

Hi Helen - thank you for leaving us such a great review! Your trip certainly is tailor made and the team in Japan are sure to show you a brilliant time. It's a unique and enthralling country, as you'll see! Do let us know how it went, we'd love to hear back from you. All the best, the TravelLocal team.

Posted 6 years ago

“The best way to support local businesses and interact with locals while exploring a new country. Dependable and dedicated to making sure one gets the best experience for their time and budget. This is my second booking with Travel Local and loving it...”

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Posted 6 years ago

Thanks for coming back to us, Carl - and for leaving us such a great review. We really appreciate you taking the time to sing our praises! Have a fantastic trip, and do report back on your adventures. All the best, the TravelLocal team.

Posted 6 years ago

travellocal.com is rated 4.8 based on 510 reviews