travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.83

4.8 Rating 512 Reviews

96 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got back from a trip to Mongolia arranged by Burenjargal of Travel local. It was a great trip, things could not have gone better. Can't say enough about My guide Enji. She made sure everything went as planned. Great person to be around. Made sure there were no problems, and my needs were taking care of. My driver was Tsende. He too was amazing, the way he made his way through the fields and mountains. Always making you feel safe. Mongolian people are wonderful. I give Burenjargal group 5 + stars”

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Posted 2 months ago

“quotex This app app is very easy to do a great job. Deposit very quickly. Withdraw very quickly. I lovequotex”

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Posted 3 months ago

“We worked with Travel Local to set up an 8 day trip to Norway. Meree found out what are goals and interests were and our timeline. We had no previous knowledge of Norway so she set us up with a plan and we trusted it be what we wanted. From the beginning of the trip to the end everything was better than we imagined. The private tour in Oslo was great in learning about the history and culture. Our trip had many train and boat trips that had to be coordinated and her plan had us in the right places at the right time. The variety of the activities was perfect. If you want travel to a place and you don’t know the landscape, this is the company to use.”

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Posted 3 months ago

“Travel local found an agent 'Joy Mongolia' We were so happy with the iteninary: everything ran smoothly thanks to our guide Enji and driver Mashke. Mongolia is a vast country and an experienced driver is a must. Enji ensured that all of us were comfortable and vegetarians are well catered for. All camps were clean: our favourites being the echo lodge and Gorki Terelij park lodge. The scenery in Mongolia is breathtaking and everywhere you look you will see the brilliance of the sky.”

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Posted 3 months ago

“We just completed an eleven day tour of Jordan that was fabulous. Working with the TravelLocal consultant in Jordan, Dana, to put together an itinerary that met our interests was straightforward and easy. She had great suggestions. Once we arrived in Jordan we were met by our driver/guide, Emad, who was with us for the entire trip. As he got to know us, he made suggestions for additions to our itinerary that added to our knowledge and cultural experiences on the trip. He spoke great English and was a wealth of knowledge, helping us to better understand the history, culture and current situation and challenges in Jordan and its neighbors. We would recommend TravelLocal, Dana and Emad Fraihat to anyone wanting to visit Jordan. You will not be disappointed.”

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Posted 3 months ago

“I'd just like to congratulate a part of your team his name is bass and he is a local hero after rescuing a young lady that was on horseback and was thrown of this man stepped into action to save the ladies life and spent all night in hospital by her side and amazing man and now a friend of mine .go see the man on Santa Maria beach Infront of Santa Maria palace the dude with the blue bandana on a beautiful person”

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Posted 4 months ago

“What a lot of misinformation. No mention of rampant crime, daily electrical blackouts, major potable water restrictions. You need to have your head examined to go there. This is a third world country spiraling down a black hole. Do not believe the adverts. If you want to see animals choose Tanzania 's Ngorongoro valley, northern Zambia south of Lake Tanganyika or even Etosha Pan south of the Caprivi strip”

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Posted 4 months ago

Hi Giovanni, Thank you for your feedback on the country you visited, it is not clear to me which country this was. It would be great to understand more about where you visited and the experience you had. Please can I ask you to email us at team@travellocal.com I would like to express TravelLocal fully vet all countries we work with and keep up to date with all foreign travel advice. While we can not account for every event in destinations, we are always happy to assist if you have concerns while away. Please do note our email team@travellocal.com we will gladly help while in destination if your local expert is not able to. I look forward to hearing more from you. Monique Thomas Customer Success Lead

Posted 4 months ago

“I had 3 days to see Warsaw/ Jrakow/ Salt mine/Auschwitz and Dominika from Travel local made a lovely personalised itinerary for me . I was very happy and everything from the drivers to the guides and the hotels worked out smoothly Spcial thanks to Dominica for her care and attention to detail . I highly recommend .”

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Posted 6 months ago

“My partner I just had a 12 night trip travelling around Cuba. It has been the most amazing trip which was so well organised. Each guide turned up at exactly the time agreed. All excursions by local guides were faultless, they know their stuff! Don’t hesitate to book with Travel Local, you won’t regret it, I for one will be using them again.”

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Posted 6 months ago

“Excellent service from Travellocal from start to finish. Magdelena was so knowledgeable & patient in helping us put together our 3 week itinerary for Argentina. It was great having the local back up support of Felippe while we were on holiday. Raoul & Veronica were excellent Guides and Carlito an excellent driver! Great service & prompt replies. Thank you for an absolutely fabulous, perfectly paced, tailor-made tour of your amazing country, we loved every minute of it. We'll definitely be using Travellocal again.”

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Posted 7 months ago

“We travelled to Sri Lanka in February 2024. TravelLocal put us in touch with a local agent who put together a generally good tour meeting our wish list. We received a brief set of trip notes after confirming our booking. For each day there were a few pictures and one or 2 sentences saying where we were staying and a description such as "Transfer from Wilpattu to Harbarana, afternoon relax by the pool". We expected a more comprehensive itinerary to be provided prior to departure or on arrival. This never materialised which caused a few problems during our trip. Our driver had the same notes. For example our tour included several days of trekking yet the notes did not include the distances, altitudes or the fact that we needed to carry clothes and toiletries for 1 overnight stay. Our driver assumed we knew this. Hence we spent one night in a basic chilly trekking lodge where they didn't even provide soap never mind toothbrushes! We managed but this could have been avoided by clear communication in the trip notes. Another example was the hotel where we were stayed on our wedding anniversary was meat and alcohol free, this would not normally be an issue but it would have been good to know in advance as we spent the previous days at a remote farm stay and were looking forward to a celebratory evening. TravelLocal only sent a very brief feedback request which is a concern as they should be learning from travellers experiences and looking to fix any problems.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback and share your experience with one of our local experts in Sri Lanka. Our customer service team will reach out to you to discuss what happened. This will allow us to look into the specifics of your situation and ensure this doesn't happen again. We're committed to transparency and building trust with all our travellers, and your feedback is invaluable in helping us improve. Best regards, The TravelLocal team

Posted 7 months ago

“We used travel local for the first time on our trip to Colombia. Marie Sophie was our local expert and was incredibly helpful both before, and during, our trip. Marie Sophie understood our requirements and helped us build a fantastic itinerary that gave us a wonderful holiday in this spectacular country. All hotels were fabulous and travel was efficient and safe. The local guides provided were knowledgable and interesting and added hugely to our enjoyment. Thank you Marie Sophie for our superb holiday.”

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Posted 8 months ago

“We recently used TravelLocal to book a 7-day tour of Dubai before a conference. TravelLocal exceeded our expectations in both the preplanning of the trip and during the trip. They had great suggestions of what to see and do each day and worked everything we had prioritized into the list. They also recommended hotels for our accommodation. They were very detailed and clear and the pricing was great!!! Their people on the ground in Dubai communicated with us each day on WhatsApp sending all the entrance tickets we needed. We had the same driver and guide each day and they were great! If you are visiting Dubai some of the must-sees: Dubai Old Town and New Town, Bastakia area - the Souks (markets), take an Abar boat ride across the river, the Miracle Garden, Global Village, Dhow Cruise, Burj Khalifa (tallest building in the world), Dubai Mall and Fountain show, the Marina. Do a day trip to Al Ain (make sure they take you to the camel market) and to Abu Dhabi the capital. We found Dubai very safe and you can drink the water. The people are friendly but they do ask that you dress respectfully (shoulders and knees covered for women and no t-shirts with rude comments or pictures) We found some Europeans wearing skimpy clothing. I would definitely use TravelLocal without hesitation for any future trip!!”

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Posted 9 months ago

“Jessia listened to what kind of accommodation, trip experiences and activities we wanted to do and delivered on all of them. She took the basic 21 day trip and tailor made it to things and areas that were of more interest to our group. We all thoroughly enjoyed our trip. Some of our highlights were white water rafting, kayaking , nature walks ( night and daytime). We also managed to arrange a cooking class at on of the hotels and it was so much fun and we learned a lot.”

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Posted 9 months ago

“Having just finished our second major trip with travellocal our family are confirmed superfans. If, like us, you have Kuoni taste but want more exploration, local people insight etc but still with lovely yet simpler hotels, great food etc....I can't recommend them enough. Vietnam and now India...both travellocal and both exceptional.”

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Posted 10 months ago

“Excellent trip well planned Thanks to Margarita in Portugal .Trip was full of excursions Foodie tours and walking tours started in Porto Then Lisbon then Algarve / Lagos boat wine tour and wineries will give Travel Local my recommendation We traveled black car service that was great and they tracked our trip and was always available to answer questions Thanks Margarita”

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Posted 10 months ago

“We went to Rio de Janeiro and Ilha Grande in November 2023. Our expert (Helena) was exceptionally helpful, efficient and flexible in the lead up to the trip in arranging our accommodation and various activities at short notice to suit our interests and budget. Whilst we were away Helena was always on hand if we needed anything, and rescheduled several activities for us at very short notice as a result of the weather conditions. She was warm and enthusiastic throughout; we couldn't be more impressed with her service, and would recommend it to anyone travelling to Brazil. Thank you Helena and Travel Local! Victoria Pooley and James O'Connor”

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Posted 10 months ago

“Roberto in Costa Rica was very helpful and always available for us whilst in CR - he helped with our itinerary to ensure we managed to see everything we wanted to see in our first trip to CR - we will defo be visiting this wonderful country again and using Roberto again - Pura Vida”

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Posted 11 months ago

“Harry a tour expert of Dominican Republic helped me with a custom tour. He was very patient answering all my questions/concerns to create a dream private tour for my family. Through him I met Isabel on Zoom where she assess what our interests were, making great recommendations. As a local in DR, Isabel made great suggestions for local sites/food/experiences. My greatest appreciation for her to overseeing our multi-city DR tour including our severely delayed arrival DR flight. I call her after midnight to reach our local guide at the Santiago airport, where we were able to get to our hotel safe and sound in the middle of the night! It really provided us peace of mind to have Isabel to contact during our tour in the event of any problems! She even check to make sure we returned home! Thankfully, we had a most pleasant memorable trip. Also need have to say our great local guide Luis and driver Heriberto expertly negotiated us through Santiago-Jarabacoa-Constanza-Santo Domingo-Punta Cana- Saona Island! Dominican Republic is truly a magical country with a great food, culture, and most amazing landscapes! Muchas Gracias Harry, Isabel, Luis, and Heriberto! Can't wait to vist again!”

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Posted 1 year ago

“We recently travelled to Italy and used your company for the 2nd leg of our journey. We really didn't know where to start when booking this part. Monero and Melanie were fantastic coming up with an itinerary that included all the things we listed we wanted to do. They arranged all our travel included transfers and train tickets between towns. They kept in constant contact with us to see that everything was going according to plan which was great. Great value for money. Would use them again for next adventure.”

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Posted 1 year ago

travellocal.com is rated 4.8 based on 512 reviews