travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.83

4.8 Rating 511 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 511 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent organisation, the trip was very smooth. Activities and hotel, were excellent. I would return to marocco with travel local in a heartbeat.”

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Posted 1 year ago

“My TravelLocal experience was exceptional from start to finish. I worked with the team in Bristol and the local team in Peru - together we created a trip of a lifetime! Every journey, guide, excursion, and hotel on the trip far exceeded my expectations and I would, without hesitation, recommend TravelLocal to everyone I know (I do almost daily!). I can't wait to use them again.”

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Posted 1 year ago

“First-time user: Exceptional service, from start to finish. They curated an incredible itinerary for our Vietnam trip. By far the best customer experience I have ever had with a Travel Agent, I am a raving fan and will be recommending them to everyone who will listen!”

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Posted 1 year ago

“I booked a trip and was not told any penalties for cancellation. I canceled 7 days later and was not only charged a penalty but treated so rudely and accused of being a liar by the tour operator. Communications were unprofessional and difficult to read with all the typing and spelling errors. Maybe we just got a bad tour operator, but he was given to us by Travellocal, so I do not know what their vetting process is. We will look elsewhere for all our travel needs. Attached is just a small example of what I dealt with!”

Helpful Report

Posted 1 year ago

We’re sorry that you had to cancel your group trip at short notice. Each of our local experts have Terms & Conditions stating that down payments are non-refundable, and gradually increase the closer it gets to the departure date. These have to be agreed to by travellers before any payment is made. Part of the reason they are non-refundable is because all accommodation, guides and experiences are arranged in advance. All of our partners are well-established local experts that have received TravelLocal training, but we are always looking for ways to improve and will feed your comments back to our team.

Posted 1 year ago

“Please date the reviews. They are pretty meaningless without dates. We have travelled with you to Uzbekistan, Georgia and Ethiopia and are now hoping to get travelling again. Teresa Saunders”

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Posted 1 year ago

“Using this platform made our traveling around Argentina super easy. Transportation and all accommodations were set up ahead of time and didn’t have to worry about any planning. It was a great experience and wonderful way to travel to multiple cities and countries worry-free. Lujan helped create a wonderful itinerary based off what we were interested in doing and timeline. We also worked with Antonella after the itinerary was created who communicated frequently and was able to answer any question along the way. Both woman provided fantastic services and were quick to respond. They had exceptional customer service.”

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Posted 1 year ago

“Great experience with TravelLocal! We had an absolutely AMAZING trip. Everything, from start to finish, was absolutely perfect. Everything from our fantastic driver to the off the beaten path guest houses run by wonderful families, we could not have asked for a better trip. It was magical. I cannot recommend Kamal enough.”

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Posted 1 year ago

“Egypt is the best destination. This was our second trip to this amazing country and we enjoyed it as much as our 1st trip. Our guide looked after us very well and even contacted our previous tour guide on our behalf. We felt very safe at all times and hope to return when the new museum opens”

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Posted 1 year ago

“Excellent trip and experience! Mohamed was just the best guide I could've asked for. Friendly, funny, filled without knowledge and the thrill to share it, he truly contributed into making me having the best holiday I hoped for, and realise my childhood dream by discovering Egypt and all its wonders. I will be back someday, and I truly hope I'll be able to see him again!”

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Posted 1 year ago

“The Travel Local platform was easy to navigate. Lise was wonderful to work with. She was organized and knowledgeable. Lise's responses were timely using the Travel Local site. She made sure all our paper work was easy to understand which guided us everyday. We met on a Zoom call and it was delightful. Unfortunately, during our trip to the Christmas Markets in France, we experienced a medical emergency. Lise helped us the entire time, especially due to language barrier. She rearranged all that was necessary to make sure we were safe and could return home for medical treatment. I know Lise went above and beyond the call of duty. She really showed us much compassion during this time. I highly recommend Travel Local with Lise.”

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Posted 1 year ago

“If I could give zero stars I would. First they messed up my arrival date, had me arriving a day earlier. Got to the hotel, found out that they didn’t change the reservation so they paid for a night I wasn’t even in the country and then the 3rd night of my stay wasn’t booked! When we checked in, our representative Omar, had us sit in the lobby while he sorted out the hotel reservations. Almost an hour later told us all was good he had sorted it out and we would be staying at the hotel for the 3 nights. Day 2. It was wonderful. Had an amazing guide Mahmoud. He picked us up, took us the pyramids and other places and we had a fantastic day. Beautiful clean van to drive us around all day Day 3- we had a scheduled pick up for 6:45am. Going to the desert and Oasis. 6:05 get a message car will be there at 6:15. Told them impossible we weren’t ready and pick up was confirmed the night before for 6:45. Finally a car shows up at 7:15. An old run down car. Omar got questioned by police at the hotel because private cars aren’t allowed in certain areas where tourists are, including hotels. Finally we get going only to now stop again on the side of a busy street and we are told to get out and get into another vehicle. This one was very scary. We opened the door, all the seats, steering wheels, gear shift were all covered in plastic. The vehicles and drivers were not like the day before. They had credentials around their neck and the vehicle was labeled with company logo. We refused to go, it was way too sketchy. Got taken back to the hotel, then it got even worse. Hotel tells us that Omar lied to us, the 3rd night did not get booked ( he told the hotel he would do it but never did). Now we had to pay $700USD to stay. Multiple calls and texts and nothing. Finally they offered me $300USD towards the cancelled day trip and $300USD towards the hotel. (Hotel was $700 a night). One whole day fighting with Sun Pyramid tours and the hotel wanting their money. Day 4. Time to get picked up to go to hotel. Instead of the beautiful big van that picked us up on arrival, we were picked up in the old crappy car from the day before. I paid $3450USD plus another $700USD for the unpaid hotel night) to have 2 full days of private guided tours and 3 nights in the a hotel with pick up to and from the airport. They completely ruined a trip I paid a lot of money for and had dreamed of for so long. Do not use this company!!”

Helpful Report

Posted 2 years ago

Hello Dianne, Thank you very much for your review regarding your trip to Egypt with one of our partners. I am truly sorry for the experience you had during your trip. We have received your review and are investigating it together with our local partner to understand what happened. We have, in the meantime, asked them to contact you directly to handle the comments and would like to reassure you that we will see it through until a satisfactory resolution is found. We will be reaching out to you directly to discuss next steps. Thank you TravelLocal Customer Service Team

Posted 1 year ago

“Just spent 2 1/2 weeks on the Amalfi coast, arranged by travel local and Dragonfly tours. We had excellent service both before our trip and during it. Tour guides were very knowledgeable and friendly. There was a perfect mix of free time and booked excursions. Our driver was amazing and the hotels were great. It was easy to arrange - it was all good.”

Helpful Report

Posted 2 years ago

“I have a trip in less than three weeks to Egypt. I have paid money but can’t get anyone to provide an updated itinerary. I have no idea where we are staying, when our domestic flights are, times we are being picked up. I had a high-level itinerary and was told they couldn’t book the flights until I put money down. I did - now nothing. My travel agent isn’t responding after over a half dozen requests. I reached out to TravelLocal who said that they reached out to the agent- still nothing. They have our money and we don’t know what, if anything, that we have.”

Helpful Report

Posted 2 years ago

“Travel Local organised the perfect trip of a lifetime to Uzbekistan! The service at the time of booking was very good. During the trip, the local staff arranged all matters very efficiently. Everything ran very smoothly from day to day. The guides at each destination communicated with each other to ensure the coordination and movement from place to place. The hotels especially in Bukhara and Samarkand were amazing. I will be using your services again.”

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Posted 2 years ago

“Through TravelLocal, we got an unforgettable holiday organized in Iceland. Having a UK travel agent was great and gave us peace of mind that the arrangements were all insured and protected (esp with all the Covid uncertainty). It also meant that we got connected with a reputable and sound local agent. The local rep (Saemi from Activity Iceland) had a terrific knowledge of the country, and he took time to understand what we wanted from a holiday and tailor an itinerary that suited us and our teenage boys (15 & 17). He had really good knowledge of the various attractions and the itinerary was well judged wrt timings, i.e. how long we would likely spend at each attraction and how long it would take us to travel between them. The hotels chosen by Saemi worked really well, especially Hotel Kria in Vik which had a games room which our boys enjoyed each evening. Among the many, many highlights of the trip were the horse riding on the black beach, zip-wiring in Vik, the lava show (fascinating!), the boat trips, the amazing scenery including gorgeous waterfalls and of course the fabulous food. The one hiccup we did have on the holiday was dealt with by the local rep, Saemi, brilliantly. We definitely recommend TravelLocal!”

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Posted 2 years ago

“Travelled to Uganda with Travel local using adventure committee as the tour operator in Uganda. Had a great time, really well organised and good accommodation all round. Our driver was fantastic, went out of his way to make the trip special and help us see as much as possible. Would highly recommend seeing the mountain gorillas if you can in your life, truly special. Would definitely use travel local again and would recommend adventure committee in Uganda in particular for anyone looking for a fantastic trip.”

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Posted 2 years ago

“We went to Argentina, (4of us), primarily to Mendoza for wine country, and visited Iguazu Fall, and Buenas Aires as well. Florencia helped us with the itinerary, and everything was wonderful. Extra stars for MENDOZA! We wish we had more time there. What we want you to know is that our guides (the first one was Gabriella, I think, and the second was Fernanda for the second wine tour in Uco valley). They are OUTSTANDING WINE EXPERTS! Fernanda is star, star PLUS! Wow! Gabriella is Star star also! So knowledgeable, and lovely, and the wineries were great choices and the paired lunches fantastic. The locations were magical. Big thanks to them. 🙏🏽🙏🏽🙏🏽 And we got the wine contacts for where to buy these fabulous wines in California. Iguazu is also a magical place. We visited both the Argentine and Brazilian sides. Instead of staying with our arranged tour for the Argentine side, we opted to take a taxi a little bit later. The O2 Hotel staff are SUPER friendly and helpful. They arranged a taxi for us to and from the falls. And, they help with all the paperwork for the Brazilian side. Another day in Iguazu would have been nice. Buenas Aires went well. The Tango show and city tour were very fun. We are not big city people, so after the trip.me portion ended, we were more content to move to the Palermo area to just enjoy the local smaller areas. Florencia, thank you so much. Another great Trip.me adventure. Diane”

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Posted 2 years ago

“We had never booked any trip through an agency before, but the vision of Travel Local plus the Covid clauses gave us confidence to go ahead. We were not disappointed! The contact with the local tour operator Jetwing Eco Holidays through their portal was easy and quick. The use of local agencies appeals, as they know the country very well and Usiru's arranging of the tour was brilliant. The customer care in arranging our holiday was evident - the trip was really tailored to what we wanted, not a standard tour. The replies were quick and detailed and as travelling during the pandemic isn't the easiest, his list of all the things we had to do with links and a step-by-step guide was one of the best things. Especially since 8 out of 10 travellers at the border were not having their paperwork in order and we just breezed through customs! The entire trip was brilliant - the exact combination of hotels, destinations and time travelled we wanted with a local guide Mahina who was the cherry on the cake with his knowledge and care. The booking and payment process was easy. We had an amazing holiday in Sri Lanka and would use Travel Local again in the future.”

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Posted 2 years ago

“Brilliant! Holiday to Mallorca in Sept 21. TravelLocal's local expert Ana put together an itinerary with 4 fab hotels, all different, dotted around the island, recommending each one based on her personal knowledge. She also booked some fab restaurants, one only accessible by boat or walking down a cliff path. It was great being able to communicate with her online via TravelLocal and also by phone a couple of times. Have now booked my next trip with TravelLocal for this summer. Highly recommended.”

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Posted 2 years ago

“I began communications with Viraj at Travel Local in November 2021, for a holiday we planned for January 2022. Sadly in the end we were unable to make the trip but the effort Viraj put in to helping me plan our route, advising on issues of accommodation, drivers, etc was extensive and excellent. He has a huge amount of local knowledge, perfect English and was courteous and understanding all the way. If you need a tour operator in Sri Lanka, I can’t imagine you would find better.”

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Posted 2 years ago

travellocal.com is rated 4.8 based on 511 reviews