travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.84

4.8 Rating 510 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Travel Local and found the team very good communicators, not only getting back to you on questions but listening to what you are looking for in your holiday and making sure they personalise the trip to meet those aspirations. Looking forward to the holiday!!”

Helpful Report

Posted 5 years ago

Hi Adam, thank you for your review! We're so pleased to hear that you felt your requirements were listened to and considered when putting together your tailor-made trip. Have a wonderful time on your trip! All the best, the TravelLocal team.

Posted 5 years ago

“My wife and I just completed another excellent bespoke trip organised by Travel Local, this time we spent a week in Armenia. We decided to go at short notice, so had little time to research the country, but we asked the travel local Armenian team to tailor the "Around Yerevan" trip to include more focus on wine tasting, and the itinerary they proposed was excellent. Meet & greet was seamless, and we met our fantastic guide Eva, who really made the trip special for us. Our vehicle and driver were both excellent. Each day was action packed, and had lots of variety, but there was always time to enjoy a lunch or a glass of wine. Highlights included visiting the cave where the worlds oldest known winery was discovered, and the pottery vessels in which the residue of the local grape variety, Areni, was found....followed by a tour of local wineries which vinify the modern Areni grape. We also climbed Armenias 3rd highest mountain, this involved a 4 x 4 driver who was able to get us 'quite close to the ascent, and great guiding by Eva, who is also a qualified Mountain guide. Amazingly, my Football team, Wolves, were drawn to play a Europa League cup tie, on one of the nights we happened to be in Yerevan...we asked Inga from the office to secure tickets for us....which took some effort since the game was a sellout, but she got 2 superb tickets next to the directors box at face-ticket value....this is a classic example of where TravelLocal go the extra mile to ensure the perfect trip. We thank travel local for doing the usual excellent job.”

Helpful Report

Posted 5 years ago

Hi Dianne and Steve. Wow, thank you for this amazing review, what can we say!? It was so lovely to welcome you back to our TravelLocal platform after your first trip to Uzbekistan. Inga was delighted to plan your trip and particularly enjoyed putting together such an action packed itinerary, which still allowed plenty of time to enjoy a glass of wine! What an amazing experience to watch your football team in Armenia, Inga and all of our local experts really will go the extra mile to ensure your time in their country is a once in a lifetime experience. Thanks again for taking the time to share these lovely words. We can’t wait to help plan your next adventure! All the best, the TravelLocal Team.

Posted 5 years ago

“Great team work between Travel local and Sri Lanka Expeditions. Great support and a lot of patience pulling my perfect itinerary together!”

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Posted 5 years ago

Hi Stephen, thank you so much for this lovely review. We're thrilled to hear that you've enjoyed our service so far and look forward to hearing how your trip goes! All the best, the TravelLocal team.

Posted 5 years ago

“Pre-booking advice both from Head Office and the Local adviser has been prompt and helpful, resulting in booking holiday to Jordan for ourselves and 4 friends. Omens good for actual trip next year!”

Helpful Report

Posted 5 years ago

Hi Christine, many thanks for taking the time to leave us a review! We're really glad to hear you enjoyed the holiday planning and booking process. We trust you're looking forward to your trip next year and please just get in touch if we can assist with anything further in the meantime. All the best, the TravelLocal team

Posted 5 years ago

“Kristtina has been amazing helping me to plan our Peruvian and Amazon trip. I gave her a broad list of likes/requirements and she came back with a great itinerary which ticks all of the boxes. She has been quick to respond and clear and comprehensive in her explanations. So excited to go on this now tailor made trip!”

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Posted 5 years ago

“I have not been on my trip yet, but the booking process so far has been amazing! The website is super easy to use and their model is very transparent. I have spoken on the phone to Travel Local staff, who were super friendly and very helpful and the local company in Sri Lanka have been brilliant as well. I am a very experienced traveler and although I have not been on the trip yet, if it lives up to the itinerary, their prices are very competitive.”

Helpful Report

Posted 5 years ago

Hi Fraser, many thanks indeed for taking the time to leave us a review! We're thrilled to hear that you've enjoyed every part of your trip planning process, from dealing with our excellent local partners out in Sri Lanka, to contacting us here in the TravelLocal UK office, to the website and the value for money that you get by booking your trip through us! Have a wonderful time in Sri Lanka and we'll look forward to hearing all about it. All the best, the TravelLocal team.

Posted 5 years ago

“Very helpful throughout the process”

Helpful Report

Posted 5 years ago

Hello, thank you for leaving us a review! We're glad you found the trip planning and booking process to be helpful. Have a great trip! All the best, the TravelLocal team.

Posted 5 years ago

“Marianna has planned our 3 week trip to Costa Rica early next year. I got several operators to prepare itineraries and quote so I could compare. One of the main reasons I chose to use Travellocal was because Marianna dealt with our requirements in an efficient, informative, helpful and patient way using her local knowledge and insights and after several iterations came up with a tailor made holiday which exactly meets the needs of my wife and I and at a reasonable price. If the arrangements on the ground are as good as the planning has been we will be very pleased.”

Helpful Report

Posted 5 years ago

Hi Peter, thank you for taking the time to leave a review. We are so pleased that you selected to book with TravelLocal and that you have found Mariana’s local knowledge helpful in creating your perfect itinerary. Mariana’s understanding of her country and passion for welcoming visitors is second to none, so we don’t doubt that you will have a fantastic time! We would love to hear all about your trip upon your return. All the best, the TravelLocal team

Posted 5 years ago

“We have booked “tailor made” holidays before with other companies who use a local operator in the country being visited, but the costs of these were becoming beyond our budget (we were quoted £7,000 for a 9 day tour of Jordan on a b&b basis). We have found the whole booking experience really easy with messages responded to within 24 hours. We wanted to tweak the initial itinerary which was acted upon straight away. Had some qualms once we had paid the deposit and were told that everything needed to be confirmed. However needn’t have worried as all trips & hotels confirmed or upgraded at no extra cost. So far so good”

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Posted 5 years ago

Hi Gail, thank you for taking the time to leave us a review. It's really great to hear that you've enjoyed the trip planning and booking experience with us thanks to our fantastic local expert's prompt replies and the good value for money which we offer. We hope you have a wonderful trip! All the best, the TravelLocal team.

Posted 5 years ago

“We have just booked our trip to Sri Lanka through Sri Lankan Expeditions. Booking direct through a local company makes perfect sense, with their intimate knowledge of the area, rather than through a UK agent. The whole process has been a pleasure, with every question answered quickly and thoroughly by our agent Praveen. Of course, final judgement must be reserved to the trip itself, but if our experience so far is anything to go by, we will have a great time!”

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Posted 5 years ago

Hi Penny, thank you very much for taking the time to leave us this lovely review. We're really glad to hear that you've enjoyed the trip planning process with our excellent local partners, and we look forward to hearing all about your trip when you travel. All the best, the TravelLocal team.

Posted 5 years ago

“I looked at organised tours with other tour operators, but I couldn't find exactly what I wanted. Travel local has been fantastic, building a trip tailored for me, and the ability to be able to amend the trip as much as I like until I am totally satisfied. The website and messaging service is easy to use and responses have been prompt. I would recommend this to anyone planning a trip who doesn't want the hassle of researching and booking everything individually. It makes sense to use the knowledge of local experts.”

Helpful Report

Posted 5 years ago

Hi Caroline, thank you very much for taking the time to leave us this review. We're so pleased to hear that you see the benefits of our unique approach. It's also great to hear that you've enjoyed the flexibility of having a trip tailored to your wants and needs by our excellent local partners. We hope you have an equally wonderful trip when you go! Do let us know all about it. All the best, the TravelLocal team.

Posted 5 years ago

“Travel Local is a great platform to organize our personalized trip directly with a local travel agent in some countries where it's not easy to do it yourself. We are very happy with our first usage so far, good reactivity, good communication, friendly contact. This platform is a great idea and was definitely needed.”

Helpful Report

Posted 5 years ago

Hi Carole, thank you for leaving us this lovely review! It's great to hear that you've had a good experience of our services so far and that you're on board with our unique way of doing things. All the best, the TravelLocal team

Posted 5 years ago

“We enjoyed a wonderful trip to Oman booked via TravelLocal. The booking process was very easy, the local Omani company was very responsive and proactive in their communication, and the trip went seamlessly. We really felt booking directly with a local Omani company made a big difference, not only in terms of value for money but also in terms of how authentic our trip was. Thank you TravelLocal, we'll be coming back!”

Helpful Report

Posted 5 years ago

Hi Samantha, thank you for taking the time to leave us such a lovely review! We're so pleased to hear that you had a great holiday with us, and that you felt that our way of doing things resulted in a better value and more authentic trip. We look forward to hearing from you for any future travels! All the best, the TravelLocal team

Posted 5 years ago

“Great Planning.excellant facilities,food ,lodges.Massai lodge was a great experience.wonderful”

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Posted 5 years ago

Many thanks again for your reviews Shaku. It makes our job worthwhile knowing that our valued clients have such special travel experiences around the world. Do stay in touch for any future travels! All the best, the TravelLocal team

Posted 5 years ago

“We were a group of 8 family members to travel to Tanzania.Amanda worked with me to plan this trip to my satisfaction.She gave suggestions where I needed and we planned a wonderful trip.All of us were very happy with accomodations,food,jeeps,knoledgable drivers,price of tour. I highly recommend Travel Local for trips to Africa.Very promptly, Amanda or Shellye ,both answered any questions I had . Thank you very much to all at Travel Local”

Helpful Report

Posted 5 years ago

Hi Shaku, thank you so much for this lovely review. We're thrilled to hear that you and your family had a wonderful time in Tanzania thanks to our excellent local partners out there! All the best, the TravelLocal team

Posted 5 years ago

“Have used Travelocal twice and everyone connected has always been helpful, responsive and knowledgeable. Its great to be able to build a holiday that suits us while using people local to where we are traveling.”

Helpful Report

Posted 5 years ago

Hello, thank you very much for leaving us such a lovely review! We really value your repeat custom with us and hope to be able to help you put together many more exciting travels in the future! All the best, the TravelLocal team

Posted 5 years ago

“Rapid response from Craig in Borneo with great understanding of what we wanted for our trip from the outset. No problem to change our itinerary slightly and add an extra activity we discovered after our initial request and good price! Have every confidence the trip will be as great as the service we have received so far! Thank you”

Helpful Report

Posted 5 years ago

Hi Jane, thank you for this lovely review. We are so pleased that Craig just got exactly what you were looking for and that you were able to benefit from the flexibility of our tailor-made service. You can expect Craig to be as supportive and helpful during your trip as he has been throughout the planning. We wish you a fabulous time and hope to hear how you get on. All the best, the TravelLocal team

Posted 5 years ago

“We used Travellocal to book a family vacation to Costa Rica. Mariana, in the Costa Rican office was very knowledgeable and willing to work with us until the plans were perfect. Everything was taken care of and our vacation went off without a hitch. We had a wonderful experience. In fact, we were so pleased that we have booked another trip for this fall through Travellocal.”

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Posted 5 years ago

Hi Dottie, thank you for your lovely review. We are so pleased that after an amazing first trip to Costa Rica, as arranged by Mariana, you’re ready to experience the delights of Costa Rica again! Mariana’s knowledge is invaluable and I don’t doubt that with her diligent planning you will have a wonderful experience during your upcoming trip. We would love to hear how you get on! All the best, the TravelLocal team.

Posted 5 years ago

“Rather than write a separate review i thought i would share an email sent to the Travel local team that sums up my views: I just wanted to express how impressed I was with Ecole travel in Costa Rica and their representative Maria. I have just paid a deposit for a 19 night tour and she has been patient and knowledgeable throughout. To put this into context we normally use high operators such as Audley, Cox and Kings, Reef and Rainforest and Scott Dunn and have stayed in some of the most iconic and famous hotels in the world. But we now want to change it down a notch and go for simpler, off the beaten track and ecological locally owned properties. We are also monumentally antisocial towards other tourist and want an immersive and totally local feel to our trips. Maria just “got us” from the outset and didn’t try and up-sell at all and stuck 100% to our budget (bar a couple of quid). The advantage of liaising with someone who lives in county compared to someone who may have backpacked once or twice and completed a free “familiarisation visit” AKA ... "free holiday" ... is honestly like night and day. Very refreshing indeed. If the trip goes well then we will be back to Travel Local and ditch the high end operators who demand at least 2-3 times the cost. Thank you, the idea behind Travel Local is amazing, fingers crossed it surges this competitive market!”

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Posted 5 years ago

Hi Gary, thank you immensely for your supportive review! Maria does an exceptional job in Costa Rica and we are sure you will feel the same way during and after your holiday. Do get back to us with your stories from your travels. All the best, the TravelLocal team.

Posted 5 years ago

“Have you ever stared at the television, or out the window of a car or train and just wished you could go on holiday. Not one where lie on the beach all day and drink all night only to return to the beach or pool the following day. An action holiday where every day is different but just the way you want it. Where you travel as far as you want through a country with a local guide. Where you get to try the various local foods in different regions of that country. Travel Local does not have all the answers as no single company could. They couldn’t know all the best and places to eat in all the cities in the world. They realise you need local input in order to get the best holiday. What they do have, are links or connections with specialist holiday organisers in many countries around the world. It’s that local knowledge that makes all the difference. They don’t rely on what was popular last year and hope for the best for your holiday. They ask what you are interested in, where you want to go, and then fill in the details. I can strongly recommend Travel Local to organise your holiday.”

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Posted 5 years ago

Hi Tom, thank you for the lovely review! It's great to hear that you benefited from our local experts knowledge of their destination - we really do believe this makes all the difference to a trip! All the best, the TravelLocal team

Posted 5 years ago

travellocal.com is rated 4.8 based on 510 reviews