travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.84

4.8 Rating 510 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are looking for an unforgettable travel experience, those are the people that will take care of every detail for you. Your satisfaction iw guaranteed”

Helpful Report

Posted 7 years ago

“Just completed a trip from Moscow to Beijing by train with stop overs in Uzbekistan and Kazakhstan. My route was not direct to Beijing as I wanted to see some of the Silk Road. My thanks to Olga and the team of ICTS in Tashkent put together a very nice tour itinerary visiting Khiva, Bukhara and Samarkand in Uzbekistan and Almaty in Kazakhstan. Travelling over land to these cities definitely gave me the feeling of the Silk Road, with its Deserts, Wastelands and Grasslands. In the visited cities I was given some of the history of the region plus its wonderful Mosques. The trip was quite an experience meeting local people travelling back to their home country. I had various conversations including fellow Chinese travellers who were interested in me and where I was going. The translation feature on their smart phones came in useful as they spoke in Chinese and I replied in English both of us speaking into the smart phone. Travel Local have done a good job in enabling me to travel in this part of the world, being met at stations, picked up at hotels by the tour guide and taken to tourist destinations in the local area. .”

Helpful Report

Posted 7 years ago

“This is our second trip organised through Travel Local. Both have been excellent and well organised by staff in the appropriate countries who have taken our needs and interests into account when suggesting a personalised itinerary.. Will definitely use again and recommend to others.”

Helpful Report

Posted 7 years ago

“We were dismayed when the travel company we had booked a month's trip to Central America with went bust, two months before our departure. Huw from TravelLocal was superb when he heard our problem and put us onto his man on the ground in Costa Rica, Wouter, to organise a new itinerary. Wouter went into overdrive and, a week later, produced a much better schedule than the original, staying at some superb hotels and even coming in under budget. He really 'got' us and what we wanted to do, incorporating lots of our interests in his Plan. We only had to change one hotel. Throughout, Huw was keeping an eye on what was going on and offering helpful advice. We were nervous about using TravelLocal as we had never heard of them and very little came up when we Googled them. However they could not have been more professional and user-friendly, we will definitely use them again. Again it was easy peasy organising the flight through their contact, Christian Allcorn, who also offered a first class service. Of course the proof of the holiday is in how it actually goes, but so far so very good.”

Helpful Report

Posted 7 years ago

“The Travellocal staff is very accommodating. Whatever the needs; payment options, changes of itenerary, adding tours, diet restrictions, Travellocal took care of it.”

Helpful Report

Posted 7 years ago

“We have just booked our third trip with Travel Local and it won't be our last! Excellent service and attention to detail, and great value for money.”

Helpful Report

Posted 8 years ago

“Have been able to book what looks like a fantastic holiday in Thailand through Travel Local & the agent they put us in touch with in Thailand. It has all been quick & efficient with plenty of opportunity to tailor the holiday to what we want (a mixture of touring & sightseeing & relaxing on a beach). Although it has undoubtedly cost us a bit more than booking everything ourselves it is certainly cheaper than using a normal travel agent. One big advantage for us has been doing everything over the internet as we have been able to research the suggested trips & hotels at our leisure & ask for things to be changed rather than sitting in a travel agents & having to make decisions on the spot. We have not had our holiday yet but we are optimistic that it will be as good as expected based on our experience so far!”

Helpful Report

Posted 8 years ago

“Very helpful and prompt in arranging our itinerary and tailoring it to our needs”

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Posted 8 years ago

“We wanted to go to Myanmar, but really weren't sure which tour to do. Found Travellocal online and then went through some of their tours. All sounded good, but we wanted to add and change a few bits. I just said which tours I liked, how many days we planned to spend in Myanmar and the team came up with a few different options. I kept changing dates, but nothing seemed a problem to them at all. I had an internet issue at one stage and this was sorted by Huw straight away. They were super efficient in the UK and Myanmar, have given us a great itinerary at a great price. From the start I had one on one personal support, booking, planning and super friendly. We go to Myanmar in February and I just cannot wait. I will be more than happy to write another review after our holiday.”

Helpful Report

Posted 8 years ago

“I've just booked a holiday in Jordan for next year and have found the company so helpful in coming up with a fantastic itinerary to fit our requirements. Amendments suggested by me to the original itinerary, (thus giving us longer to stay at particular places on our travels), have all been added without any problems so that we now have a fantastic itinerary that has been tailored to suit us. If the holiday turns out to be as good as the organisation has been so far, then we're in for a great time. Excellent service.”

Helpful Report

Posted 8 years ago

“Our visit to Uzbekistan and Kyrgyzstan was a wonderful experience for 3 generations of our family. Huw and his Travel Local team organized a complex set of itineraries in both countries with almost immaculate precision. He clearly worked well with his local partners in both countries, and we were very impressed with the local guides he organized. In Kyrgyzstan we trekked for over a week in the mountains above Lake Issykul. Everything was carried by our 4 legged transport with great efficiency ! the views around Son Kul Lake were stunning and desolate. A truly unexpected light. Alexander was an excellent guide from their local partner. Over in Uzbekistan we organized most of our own travel within the cities but Huw and Olga ( his Tashkent contact) produced an excellent guide in Samarkhand and efficient transport along the desolate land route to Khiva ( a journey I can recommend to anyone). We have nothing but praise for Huw's organization. Thank you.”

Helpful Report

Posted 8 years ago

“Travellocal.com planned our trip to Jordan via a local complany in Amman . We had a full itinerary in hours . We will have a private personalized tour for 10 days for less than the cost of a small group tour for 7 days. The staff are efficient , helpful and knowledgeable . Highly recommended”

Helpful Report

Posted 8 years ago

“I have not yet travelled using local operatives introduced by travellocal.com, however I have just booked two travels with them. Till now everything has gone extremely well. I could tailor-make the travel plans to my exact requirement and on the exact dates I wanted, I received very constructive suggestions from both local agents, and payments could be made using credit card (unlike many local operatives who demand international bank transfer).”

Helpful Report

Posted 8 years ago

“TravelLocal have been helping me plan a trip along the Silk Route. This is a trip I have wanted to make for sometime but not sure how to get it organised. When I realised it was possible to travel by train from Moscow to Tashkent in Uzbekistan and then on to Beijing I started to investigate further. I found TravelLocal and they seemed to be ideal as they organise tours using local contacts. TravelLocal are also ABTA protected which is a big confidence booster to make a booking. TravelLocal put me in touch with their local tour company in Tashkent and I have been discussing my tour options with Olga who has done a terrific job producing itineraries for me to review. After some alterations my itinerary takes my though to Beijing with many stops on the way to soak up the some of history of the Silk Route. My thanks to Olga and her team for all the work they have done for me. In the same way I must thank Huw and Tom at TravelLocal for helping, me through the visa application minefield. The tour itself does not start until next month and now at last I can say it looks like all the major parts of the travel puzzle have fallen into place. It would have been much more difficult to organise all the scheduled tourist excursions so my thanks to TravelLocal.”

Helpful Report

Posted 8 years ago

“Helpful with access issues to site and quick to respond. Great to know that someone that knows the country is in control of it, feels more personal. Really friendly. Love the ease of communicating about the holiday and watching the itinerary take shape.”

Helpful Report

Posted 8 years ago

“Being in the moment through seeing Madagascan wildlife with the help of a local guide and never worrying about the schedule or where we had to be next”

Helpful Report

Posted 8 years ago

“They tried very hard to get it right”

Helpful Report

Posted 8 years ago

“A very simple process to get the holiday you want. The service is very professional, knowledgable and friendly.”

Helpful Report

Posted 8 years ago

“Travel Local helped us to plan the most romantic and beautiful two week honeymoon in India. With the support of Travel Local, we were put in contact with some fantastic local experts and tailor made our dream holiday. We travelled around Delhi, Agra and Rajasthan, staying in a range of luxury hotels, palaces and a wonderful home-stay. They really understood what we were looking for and their recommendations could not have been more perfect. We had a private driver for the duration of the trip, with air conditioning and plenty of provisions; we were met at all hotels / airports and had guides for tours of the cities highlights. The guides were excellent; knowledgeable and friendly, we visited many forts, temples and palaces. There was also plenty of time to relax in the stunning hotels that we were staying in… a perfect balance. I would highly recommend and hope to plan another trip with them as soon as possible.”

Helpful Report

Posted 8 years ago

“We had an amazing 2 week honeymoon in India travelling around Delhi, Agra and Rajasthan. TravelLocal helped us plan the itinerary with their local contacts and ensured it was tailored to the type of trip and accomodation we wanted. They also made many good recommendations about the trip as we were travelling in the low season where temperatures can be high at times. The actual trip was perfect and everything ran like clockwork making our travelling and sightseeing a breeze. The accomodation was amazingly luxurious and a highlight was a homestay they recommended staying with an Indian family and becoming part of their family for a few days. A once in a lifetime trip that was perfectly planned and executed with the help of TravelLocal. Thank you.”

Helpful Report

Posted 8 years ago

travellocal.com is rated 4.8 based on 510 reviews