travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.84

4.8 Rating 510 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our travel consultant went out of her way to arrange just what we wanted for our holiday. Nothing was too much trouble. Will let you know after the holiday if it all worked out as well as we expect it to!”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review, Stephen! We’re really happy to know that your requests have been transformed into an exciting trip to look forward to. Our local experts in your destination will make sure that you have a fabulous holiday - please do let us know on our website how it goes! All the best, the TravelLocal team.

Posted 4 years ago

“Very happy with response time and patience with multiple itinerary changes. Travelling nxt year and will follow review up to see if the great service continues”

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Posted 4 years ago

Hello, Julian! Thanks for taking the time to share your holiday booking experience with us. We’re really glad to know that you have enjoyed planning your trip with us so far. Wonderful Nga out in Vietnam will make sure you receive amazing service at the destination as well. You will be able to write us a follow up review on our website - we can’t wait to hear all about it! All the best, the TravelLocal Team

Posted 4 years ago

“A very friendly firm who listened to what we would like to do. They put us in touch with a local company who were extremely helpful, now can’t wait for our trip.”

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Posted 4 years ago

Thank you for your kind words, Sue! We are really happy to know that our vision came across right and we can’t wait to hear your post trip thoughts! You can leave us a review on our website when you return. Have an amazing time away! All the best, the TravelLocal team.

Posted 4 years ago

“Very efficient, informative and helpful”

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Posted 4 years ago

Thank you for taking the time to leave us a review! We are so glad your experience was smooth and useful. Tell us how it all went on our website when you come back. All the best, the TravelLocal team.

Posted 4 years ago

“Very responsive and efficient. Very good service. Looking forward to the holiday in Jordan”

Helpful Report

Posted 5 years ago

Hi, Marco! Thank you very much for leaving us a review! We want all of our customers to experience an efficient and pleasant way of planning the trips which sometimes can be stressful. We are so happy to know that you enjoyed it and we look forward to hearing how it all goes in Jordan! You can leave us a post-holiday review on our website. All the best, the TravelLcoal team.

Posted 4 years ago

“Obviously I haven’t been on the trip yet but so far dealing with Nutan has been a very easy experience and she is working hard to accommodate us.”

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Posted 5 years ago

Hi, Clare! Thank you for your lovely review. We are thrilled to know your experience so far has aligned with the organisation’s values. Nutan, our local expert out in India, is lovely and will make sure everything goes as planned, if not better! Share your holiday experience with us when you return home on our website, we are curious to find out what you thought of it! All the best, the TravelLocal team.

Posted 4 years ago

“A super informative, friendly, user friendly tourist platform that really does promote local business. i found the Mexican representative and the head office so helpful, conscientious and efficient. Top marks. i highly recommend them.”

Helpful Report

Posted 5 years ago

Thank you for all your lovely words, Eloise. We are so glad the whole booking process was enjoyable and that you benefited from using our amazing platform. David is so good at his job that we are sure you will experience Mexico at its best! Would be wonderful to read your opinion after the holiday as well. On our website, you will be able to write a post trip review. All the best, the TravelLocal team.

Posted 4 years ago

“From the initial enquiries, through to creating a bespoke itinerary for us, right through to the actual tour, everything was executed perfectly by our local contact in Jordan. Khaldoun answered all of our questions very quickly and the service we received was great. We had a fantastic holiday, seeing many of the highlights from Petra to the Dead Sea, Wadi Rum and many more amazing sights. Our guide and driver, Reyad, could not have been more informative and helpful throughout our time in Jordan, providing us with interesting background information and help throughout our stay. Jordan is a beautiful country with friendly and welcoming people, I would recommend it to anyone and TravelLocal would be the perfect company to arrange your visit through.”

Helpful Report

Posted 5 years ago

Hi Elaine, thank you for this wonderful review! We're so pleased to hear that you had such a fabulous trip around Jordan thanks to our excellent local partners there. Do stay in touch for any future travels, we'd love to hear from you again! All the best, the TravelLocal team.

Posted 5 years ago

“Extremely helpful in crafting the perfect itinerary.”

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Posted 5 years ago

Thank you, Esther, for your lovely review! We are glad to know you found the planning of your trip efficient. We hope you will have a lovely time away and let us know your thoughts on our website, when you return home! All the best, the TravelLocal team

Posted 4 years ago

“From our initial enquiry, the service has been excellent, nothing too much trouble and rapid responses helped us choose Travel Local with their partner Ecole Travel. We are looking forward to a wonderful experience. Thank you all.”

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Posted 5 years ago

Hi Angela, thank you for this review! That's brilliant that the team in Costa Rica were so helpful with your trip planning. They are excellent with their prompt, detailed responses and they really care about our mutual clients. Do let us know how your trip goes - we love hear about everyone's fabulous holiday experiences! All the best, the TravelLocal team.

Posted 5 years ago

“Very easy to contact, good information. Arranged what we requested”

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Posted 5 years ago

Thank you for taking the time to write about your experience with us so far! We are so happy the platform was useful to you and we would like to hear all about your holiday when you come back. You can share your post trip thoughts on our website. All the best, the TravelLocal team.

Posted 4 years ago

“Extremely prompt and attentive service. No problems or issues at all. The prices are also very reasonable. I hope the vacation goes as well as the booking process!”

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Posted 5 years ago

Hi Wayne, thank you very much for this lovely review! We're thrilled to hear that you've had a good experience of the trip planning and booking process, and that you find our prices competitive. Our local partners in Costa Rica receive rave reviews - do take a look on our website www.travellocal.com - and so we're confident that you'll have a wonderful holiday when it comes around. All the best, the TravelLocal team.

Posted 5 years ago

“I hadn’t heard of this or any similar organisation but its principles and ABTA and ATOL protection appealed. I like tailor made trips just for my family group. Concluding one to Uzbekistan was simple and very quick. Impressed.”

Helpful Report

Posted 5 years ago

Hello, Allan! Thank you for taking your time to write us a review. We do pride ourselves for the local expertise one can get, we are so happy that you found the whole process easy. The team in Uzbekistan will make sure you do get the holiday you wished for. Let us know how it all went on our website when you return home! All the best, the TravelLocal team.

Posted 4 years ago

“This is an interim review. The process so far has been excellent! I had problems with my payment in that my intention was to place a deposit to secure my booking of my intention to travel to India. The system however processed full payment. I informed several people of the error which was quickly rectified to my satisfaction. The agent Nutan in India, has been excellent! She has kept me informed continuously and timeously. She is highly regrded. Many thanks Fatima Bhyat.”

Helpful Report

Posted 5 years ago

Hello, Fatima! Thank you so much for your review! We are glad the payment issue was sorted without too much hassle and happy to hear that you enjoyed planning your trip with us. Nutan is doing an amazing job and we are sure you will benefit from an awesome holiday but let us know what you think upon your home arrival. You will be able to do so on our website. All the best, the TravelLocal team.

Posted 4 years ago

“Excellent service and local agents made really good choices for us”

Helpful Report

Posted 5 years ago

Hello, thank you for this lovely review! We're really glad that you've enjoyed our service so far and that you appreciate our wonderful local experts' advice in planning your trip. All the best, the TravelLocal team.

Posted 5 years ago

“We tinkered with our trip several times and Hang was always quick to respond and accommodating”

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Posted 5 years ago

Thanks for leaving us a review, Simon! It’s always a pleasure to hear that our local experts have efficiently and thoughtfully crafted the perfect trip for you. We are looking forward to reading about your adventure in Vietnam when you come back! All the best, the TravelLocal team.

Posted 4 years ago

“This out third trip with travel local...once again excellent service in planning our trip ,lea from tailor made safari has been EXTREMELY patient as we changed the itinerary several times ...travelling in march .thankyou”

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Posted 5 years ago

Hi Maria, thank you very much for taking the time to leave us a review! We're thrilled that you've now booked three trips with us - thank you so much for your repeat custom. The team in South Africa are exceptional and you're in for a wonderful trip next year. Do stay in touch. All the best, the TravelLocal team.

Posted 5 years ago

“Response to our request dealt with promptly as were all the revisions to our itinerary. Consultants could be a little informed on flight bookings”

Helpful Report

Posted 5 years ago

Hi Angela, thank you very much for taking the time to leave us a review! We're glad to hear that in general you found the booking process positive. We've taken on your feedback about sharing flight booking details more readily with our local partners in destination, and will strive to do better on that front. All the best, the TravelLocal team.

Posted 5 years ago

“Our trip to India has been planned very carefully by Abha, she has been extremely helpful and patient with changes that we have requested along the way. Abha has a great knowledge of all areas and has been able to provide us with good advice. Abha would respond to emails quickly which has helped. We have a trip planned from the north to south of India. We are really excited and looking forward to our perfectly planned trip.”

Helpful Report

Posted 5 years ago

Hello, Suzie! Thank you for all your kind words, it means a lot knowing the process of booking the trip was smooth and that you managed to plan it accordingly to your requests, Our lovely Abha will ensure you get the holiday you want and we will be waiting to know how it all was. You may leave us a post trip review on our website. All the best, the TravelLocal team.

Posted 4 years ago

“Excellent communication”

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Posted 5 years ago

Hi, Cliff! Thank you for taking the time to write us a review. We are so glad to hear that you are happy with the way we deliver our services. Let us know what you thought of the holiday by writing to us on our website upon your return. Enjoy Malaysia! All the best, the TravelLocal team.

Posted 4 years ago

travellocal.com is rated 4.8 based on 510 reviews