travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.84

4.8 Rating 510 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We heard of Travel Local in a newspaper/mag and liked the idea of using and paying locals for our trip to Nepal and Bhutan rather than a company solely based in the UK We wanted to to do a trip involving places we went to 25 years ago and also Bhutan ... of which we knew very little about The UK team booked our flight tickets and co ordinated everything perfectly with Nature trail in Nepal .... In the past we have tended to book everything ourselves and they have made the whole thing so easy for us .we told them roughly what we wanted to do and then tweaked the itinerary several times ..with ease via emails ... and had all of our questions dealt with quickly and efficiently Fantastic professional and very friendly . Yes .... I am happy to recommend their service to anyone We are off tomorrow so will report back when we return at the end of November about our stay Thanks again”

Helpful Report

Posted 5 years ago

Welcome back home, Sue! We are wonderfully pleased to know that the whole pre-departure process was smooth and enjoyable. We hope that going down memory lane exceeded your expectations and that Rojesh has been as always, an amazing guide into the local culture. Let us know what your thoughts are, now that you had some time to settle back in. All the best, the TravelLocal team.

Posted 4 years ago

“Very fast response with all details of our itinerary clearly explained. Changes we requested were handled quickly and accommodated. We now have our perfect tour booked and look forward to the same level of service when we arrive. Great service for our custom tour to Sri Lanka”

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Posted 5 years ago

Thank you for your review, Richard! We are delighted to know that you received the desired customized holiday and that your requirements were promptly answered. We are sure Usiru will do an amazing job accommodating you further, at the destination. Have an amazing time and do keep us updated! All the best, the TravelLocal team.

Posted 4 years ago

“We just booked a 13 day private tour for Sri Lanka. We had reached out to 5 different travel agencies and Travellocal offered the best customer service and the best tailored package tour. They made great recommendations based on our needs. They are very responsive and answered all your questions. It has been a great experience so far and we are looking forward to our trip!”

Helpful Report

Posted 5 years ago

Hello, Laeticia! We are pleased that you agree with us that planning with local knowledge does make a difference and that you received great support! We know Shernela out in Sri Lanka will further take care of you and Jason. Enjoy the holiday coming up soon and let us know how it all went when you return back home! We have lots of post trip reviews on our website, if you are interested. All the best, the TravelLocal team.

Posted 4 years ago

“After reading about Travelocal.com, I decided to contact them about a trip to S Africa. My questions were dealt with very efficiently by them The website was easy to use and messages between ourselves and the company in S Africa were exchanged easily. The itinerary, prices, messages and other details are clear to see.”

Helpful Report

Posted 5 years ago

Hi Ann, thank you for taking the time to leave us this lovely review! We're really glad to hear that you've enjoyed the holiday planning process so far with the wonderful team in South Africa and found our site easy to use. You can see their glowing reviews post trip here: https://www.travellocal.com/countries/south-africa/reviews if you're interested! You're in for a fantastic trip! All the best, the TravelLocal team.

Posted 5 years ago

“The company helped us achieve our tailor made itinerary in an extremely efficient manner . All queries were answered by return and good advice given. The holiday that we wanted was organised and supplied at a price we could afford..”

Helpful Report

Posted 5 years ago

Hello Michael, Always a pleasure to be reassured that our teams managed to find a holiday that is accurately tailored to your needs and preferences. Tell us what you thought after going on the trip on our website, we are curious to know how you enjoyed it. All the best, the TravelLocal team.

Posted 4 years ago

“I love the way TravelLocal is organized. All people I was in touch with so far were very professional, friendly and knowledgeable of their area of expertise. Their anwers were meaningful, comprehensive and quick. So far I loved the whole process of building up the itinerary and booking the flights as it was easy and fast for me as a tourist. I believe my actual trip will go the same way.”

Helpful Report

Posted 5 years ago

Hello, thank you so much for this lovely review. We’re thrilled to hear that you found the whole process a great experience, with everyone involved helpful. You can take a look at our post-trip reviews on the website to hear from other people who have travelled with us - we’re confident that you’re in for a wonderful trip! All the best, the TravelLocal team.

Posted 4 years ago

“not now. perhaps later not done yet”

Helpful Report

Posted 5 years ago

Hello! Thank you for leaving us a review! At this stage we wanted to make sure you found the process of booking your holiday enjoyable and efficient. We hope you are having an amazing time away and we would like to know all about it when you come back, on our website. All the best, the TravelLocal team.

Posted 4 years ago

“Highly responsive - quick and efficient. Holidays tailored to our requirements, using local knowledge and market experience. Brave enough to say 'No' when we asked for something impractical. First, second and third impressions all good.”

Helpful Report

Posted 5 years ago

Hi Martin, Thank you so much for taking the time to leave us a review! We are so pleased with your positive feedback and we are really happy that our authenticity and efficiency came through to you. We are looking forward to your post trip review that you can write on our website. All the best, the TravelLocal team.

Posted 4 years ago

“We love Travellocal and recommend them to all our friends! We have used their services for several trips in many parts of the world and appreciate their connections to local agencies. We have always been impressed and delighted with the results!”

Helpful Report

Posted 5 years ago

Hi Pete, Great to hear from you! Thank you for you lovely words and for spreading them around. We are thrilled when we can share the so much needed local knowledge that contributes to an unforgettable holiday. You can tell us all bout your trip when you come back, on our website. We will be looking forward to reading about your experience. Here is to many other holidays planned together! All the best, the TravelLocal team

Posted 4 years ago

“First time user but great experience so will certainly use for future trips. I like the concept and reality of being able to research, fine tune and book a trip with a local travel operator using a UK based company.”

Helpful Report

Posted 5 years ago

Hi Simon, thank you very much for taking the time to leave us a lovely review! It's great to hear that you enjoyed the concept - we hope you have an incredible trip and look forward to hearing all about it when you return! All the best, the TravelLocal team.

Posted 5 years ago

“Please beware, that the UK office plays no involvement in assiting with the planning or arrangements, and you are left dealing with in my case an agent in Sri Lanka. Who when it became apparent that i was not happy with his recommendations that i paid for entrance fees and arranged tours myself otherwise he would charge commision and having asked that he cancel my enquiry sent a lenghty rant culminating in the following ''So Stephen, with all the respect to you sir, in my opinion, it is not that we did not understand your requirement, but we were given different requirements at different times by you. But I must say that we love that. Because, we are here to plan your trip with expert local knowledge and suggestions. So we did all these in good heart and with a passion.'' The UK office was contacted for comment with no reply. Your choice.”

Helpful Report

Posted 5 years ago

Hello Steve, I'm sorry that your conversation with our local partner in Sri Lanka didn't go smoothly and that you did not book your holiday with us - we pride ourselves on putting travellers directly in touch with people in the destination they want to visit, as we feel that they are absolutely the best people to help you plan your trip. Their advice is always made with customers' best interests at heart, and any bluntness will be from an intent to be clear and useful in their communications. We in the TravelLocal team are proud of the goodwill and reputation we have built with customers through taking all feedback seriously, and we are very active in trying to resolve any issues which do occur. We would be delighted to hear from you in future if you choose to give TravelLocal another go. All the best, the TravelLocal team.

Posted 5 years ago

“We were very impressed with the speed of responses from our first initial enquiry through to the final itinerary. All our queries were answered promptly and clearly. The local agent in Brazil was helpful, efficient and knowledgeable. She has produced for us what seems like an exciting and interesting trip with a good mix of culture, activity and local experiences. I would highly recommend using the company. In fact, I have already done so!”

Helpful Report

Posted 5 years ago

Hi, thank you for this lovely review and recommending us - we really appreciate it! It’s fantastic to know how wonderful the service has been from our amazing partners in Brazil. They are so passionate about sharing their diverse country with visitors and it certainly sounds like they’ve crafted your bespoke itinerary to include a real variety of experiences. We wish you a truly wonderful trip. Please let us know how it goes. All the best, the TravelLocal team.

Posted 5 years ago

“Wonderful support and service specially when I got in a muddle”

Helpful Report

Posted 5 years ago

Hi Jocelyn, thank you for your kind words - we really appreciate it! Do continue to go back and forth with the lovely Sophie in Tbilisi should you have any questions between now and your trip. We wish you a fantastic time in Georgia, you will have to let us know how you get on! All the best, the TravelLocal team

Posted 5 years ago

“I found Travel local excellent to deal with they are very efficient and take in all your suggestions, a deliver you the holiday you want, brilliant”

Helpful Report

Posted 5 years ago

Hi Trina, thank you for your lovely review! It's great to hear you've got the holiday you wanted and we can't wait to hear all about it after you've travelled! All the best, the TravelLocal team.

Posted 5 years ago

“So far so good! Travel Local, via their local experts have put together a trip that, hopefully, will be perfect. Their contact in Tashkent has been endlessly patient as I tweaked the itinerary bit by bit and has always responded promptly. I try to travel responsibly and like to know I’m benefitting the country I’m visiting. I have been looking for a tour to Uzbekistan for some time that visited all the place I wanted to see. I found a couple of foreign companies whose itinerary was almost right but worried about the security of my payments, and a UK company who could only offer a tour on specified dates - not the ones I wanted. This company answers everything, local organisation but the comfort of knowing my payment is secure and dates and a tour to suit me exactly (and compared to other tours I’ve looked at, at a very reasonable price) - what a great concept. I am very much looking forward to my visit and trust that the tour will be every bit as good as my initial experiences with this company have been.”

Helpful Report

Posted 5 years ago

Hi Trish, thank you for your amazing review! We're really glad to hear we ticked all the boxes and that you found exactly what you were looking for! We hope you have an incredible trip and look forward to hearing about it when you return. All the best, the TravelLocal team.

Posted 5 years ago

“I booked holidays to Bhutan. I changed my ideas, asked thousand questions and wasn’t the easiest client. Every time I got a fast answer, program of this holidays was changed to please me and I am more than happy. I will tell you how it goes after my trip. For now - very good experience.”

Helpful Report

Posted 5 years ago

Hi Iwona, thank you for your lovely review! It's great to hear that the team in Bhutan were able to accommodate all of your needs and were so efficient in doing so. We can't wait to hear about your travels when you return! All the best, the TravelLocal team.

Posted 5 years ago

“I have been on one tour with Travel Local and have booked another. I really like the ethical value of the company, in ensuring that destination populations truly benefit from tourist monies i. e. most of it stays 'local'. Our tour operator took the time and listened to our wishes and used their expertise and local knowledge to give us a great individual experience in Costa Rica, with us all the way by email. We were even met once in Country and given a kind gift. The UK arm also checked that we were happy and being looked after. What a great service. Our next tour looks magnificent and I can't wait to go. Kind regards Caroline”

Helpful Report

Posted 5 years ago

Hi Caroline, thank you very much for taking the time to leave us such a lovely review. We're really pleased to hear that your trip to Costa Rica with us was such a success. The team there are fantastic. Do let us know how the Namibia trip goes as well! All the best, the TravelLocal team

Posted 5 years ago

“We knew we wanted to go to Costa Rica but didn't want the stress of self-drive or the restrictions of an organised tour holiday so when I found travellocal.com it seemed like the perfect solution. I sent an email specifying our approximate dates, budget and places we hoped to visit and activities we wanted to do and got a speedy reply from Soledad with a suggested itinerary. We made a couple of changes via back and forth email then once we were happy we were able to just book and start getting things underway. It all went really smoothly and it was great to be able to ask lots of questions and to tailor-make the holiday we wanted. We're really looking forward to it!”

Helpful Report

Posted 5 years ago

Hi Teresa, thank you for your very kind review! We are so pleased that you like the flexibility our tailor-made tours offer and the simplicity of the planning process. Soledad is fantastic and enjoys sharing her country with visitors, we know that you will love your time in Costa Rica! Ahead of your trip you may be interested to read what our customers have said about their experience - www.travellocal.com/countries/costa-rica/reviews. We look forward to hearing about our trip upon your return. All the best, the TravelLocal team.

Posted 5 years ago

“From my first browse of the very easy to navigate website, then on to my enquiry for a trip to South Africa, the production of the final tailor made itinerary, all the time talking to Nikki in Cape Town, tweaking it so it matches my thoughts and her local knowledge and advice to produce my dream trip. The itinerary itself is so detailed that it has filled me with so much enthusiasm for this upcoming holiday.”

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Posted 5 years ago

Hi Sue, thank you so much for leaving us this lovely review! We're thrilled to hear that you've had such a good trip planning and booking experience thanks to our wonderful local experts out in South Africa. Have the most amazing trip when you go - we'll look forward to hearing all about it! All the best, the TravelLocal team.

Posted 5 years ago

“Very intuitive website followed by extremely efficient responses.”

Helpful Report

Posted 5 years ago

Hi Jane, thank you for your review! We're really glad to hear that you found the website easy to use, and that our local expert out in Jordan was helpful and prompt in his replies. We hope you have a wonderful trip! All the best, the TravelLocal team

Posted 5 years ago

travellocal.com is rated 4.8 based on 510 reviews