travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.85

4.9 Rating 509 Reviews

97 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

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4.9

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a 15 day Egypt and Jordan holiday thru Travel Local with Egypt Promotions. The itinerary, hotels, services, guides, drivers, etc exceeded our expectations - we had a marvelous holiday! The communication with Egypt Promotions via Travel Local was timely, responsive and polite. Payment was very easy with no added fees! We would not hesitate to use Travel Local again.”

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Posted 4 days ago

“Just booked 10 days trip to Morocco with Travel Local. Was assigned an agent who is helpful and responded to our enquiries very promptly. Upon payment and confirmation, we received the detailed day to day itinerary and discovered that we do not get a guide for most of the days just the driver. Just 3 days of guided (2hrs/3hrs/6hrs ) tours. We would have to pay additional if we want local guide in Marrakech and Casablanca. We are on our own (free and easy) most of the days. All entrance fees are not included. For the amount we paid , it's such a reap of. Have yet to go on the trip. Will update our experience after we have gone on the trip”

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Posted 5 days ago

Thank you for sharing your feedback on travel guides. At TravelLocal, we take pride in creating tailor-made trips, offering the flexibility to include a guide throughout your journey, only for certain parts, or not at all—depending on what best suits your needs. Our local experts work closely with you to customise these options. I'm sorry to hear that you had hoped for more guidance and didn’t realise your purchase wasn’t fully guided. I’ve contacted your local expert and asked them to discuss the details of this with you directly. Your experience is extremely important to us, and we want to ensure it’s exceptional. Your local expert will be in touch very soon, and we know you’ll be arriving at your destination shortly. Wishing you a fabulous trip! TravelLocal Customer Success team

Posted 5 days ago

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Posted 1 week ago

“In a regrettable turn of events, I found myself duped by this broker, losing a amount of $9000 investment. Despite my desperate search for assistance, I found no solace until I stumbled upon Mrs Bruce Nora. With her unparalleled expertise, she was able to recover my funds when all hope seemed lost. Her exceptional l and dedication to helping victims of fraudulent brokers make them a true savior in the industry get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 1 week ago

“Our Trip to Peru was fantastic! The team from Vamos were a pleasure to deal with. We had a few major airline blips along the way which Vamos and team were able to navigate with ease by staying in constant touch with us ,reorganizing our trip on the fly and making us feel like we had a true friend along the way. Special Shout out to Carolina in Lima, Vida in Cusco and Machu Piccu and the always on top of their game a text away Carmen and Annelies . Thank You Vamos for a fantastic adventure! Glenn and Lynn”

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Posted 3 weeks ago

“We had an amazing 21 days safari starting Sept 24 2024. I only booked this trip a month and a half prior to leaving. Working with Jonas through his company Transafari, via TravelLocal, web travel site. Working with Jonas was flawless, he was so easy to get a hold of and so eager for me to ask any questions and make changes as needed. He booked us at several national parks 9n Tanzania, a hike part way up Kilimanjaro, trip to the gorge, the crater and finishing up in Zanzibar for some beautiful beach time and a couple tours. I would highly recommend him and his company. Albert was or guide for the full 15 days, prior to us going over to Zanzibar for the last 6 days of the trip. Albert was very knowledgeable, kind and courteous. We had lots of great laughs. Seen every mammal you could think of. His goal was to make sure we seen all of the big 5. We had 4 out of the 5 after about 6 days, the Rino was very hard to find. He always had his ear to the radio when he hear of a siting he would work his way to the area. Finally on about day 12 in the crater he found the Rino. I think he was more excited than us, LOL. We seen many babies as well, from Chita's, Elephant's, Lepord's, Lions, monkeys. It was all so exciting. We seen lots and lots of mammals ever day. The majority of the accommodation were great, some better than others but all in all nothing to complain about . Plenty of food every day. Albert always had a plan for the next day, some day we had to be on the road earlier because of permits other wise it was up to us when we wanted to start. This wa a trip of a lifetime and we are so fortunate to be able to work with Jonas and Albert.”

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Posted 3 weeks ago

“We had an amazing holiday through travel local and would definitely recommend them! We had regular daily contact with our organiser, and were made to feel very special.”

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Posted 4 weeks ago

“This was the second time we have used TravelLocal to plan our trips. and again we think our recent trip to Alberta and British Columbia was a 5* experience. We were particularly impressed by the service we received from the team at Terra Canada and Alaska. They put together an excellent itinerary having listened to our plans and interests very carefully. We are very keen wildlife watchers; especially keen on birds. Two Guides were found for us to enable us to visit the less touristy parts of Alberta. All of the arrangements worked and we were not let down once despite a number of changes resulting from the effects of the wildfires in Jasper. For example we had to change our hotel reservations in Banff from a 2day to a 4day stay. Terra Canada found us an excellent hotel that could accommodate us at a very late stage before starting the trip. We went on 2 coach tours out of Banff which were very enjoyable. One of the trip highlights was the two day Rocky Mountaineer train experience from Banff to Vancouver. Once on board we were treated very well and supplied with lots of delicious food and drinks - including alcoholic beverages. We were glad we booked the Silver class and not the Gold- it's still the same landscape no matter what class you're in! Terra found us a very comfortable hotel, the Loden, in downtown Vancouver. The next part of our journey was up to Campbell River on Vancouver island for one night before flying off to the splendid Knight Inlet Lodge which is situated in the valley of the same name. Our aim was do bear and whale watching and we were not disappointed. The staff at the lodge were excellent, the food was truly fantastic, the accommodation perfect and the arrangements around the transfers very efficient. We saw 3 bears in total feeding on the salmon that were moving upstream to spawn. On our two days of whale watching we had wonderful views of humpback whales and 3 orcas. Our First Nation boat captain, being born and raised in the area, knew where to look for them and he also tracked down a friendly sea otter called Leonard! Our one disappointment was that the guides at the lodge were not particular specialists in birds but that didn't spoil their enthusiasm for spotting and learning about them! They were however very knowledgeable about the bears and marine mammals. We returned to Vancouver for another night at the Loden hotel before flying back to London. All in all a wonderful two-week holiday with very many happy memories. Thank you to the team at Terra Canada and Alaska - you did us proud! Our thanks also go to TravelLocal for the effectivness of their payment systems and for putting us in touch with Terra Canada. Michael and Colleen, UK”

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Posted 1 month ago

“We must admit that, as this was our first time using TravelLocal and not knowing anybody personally that used them before, we were more than a little nervous. However, we should not have been as everything was excellent from start to finish! Viktoriya did a fantast job of planning our 8-night private tour of Bulgaria! We were impressed with the initial contact and continued to be impressed throughout the entire process. Viktoriya was always quick to reply, very personal and extremely helpful. After we booked, her communication before our trip was great, and she quickly ironed out a wrinkle that occurred during our trip (nothing she did – circumstances beyond her control). We would not hesitate to recommend Viktoriya to plan and book your trip to Bulgaria! We also want to mention that Dilyan, our private guide throughout our tour of Bulgaria: he was excellent! He was extremely knowledgeable and a fantastic driver: we always felt very safe and comfortable with him, and all his recommendations on restaurants, etc, were spot-on. A huge THANK YOU to both Viktoriya for the planning and Dilyan for the execution: our tour of Bulgaria exceeded our expectations and we loved it.”

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Posted 1 month ago

“We used Travel Local to plan and make arrangements for our 8 day visit in Crete, Greece. We were so pleased with how well our trip went! Our travel specialist really listened to what we wanted and designed a great itinerary that we thoroughly enjoyed. She also made all the arrangements for accommodations, transfers, flights, tours, etc. Everything went so smoothly and we loved our hotels, activities and the tour guides were enthusiastic and professional. This was my second time using Travel Local and I am already working with them on a trip to Iceland. I highly recommend Travel Local!”

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Posted 1 month ago

“Dear Mohamed, At the present time we are traveling Europe until December. This does not allow us the time we need to properly formulate and write our critique of our time in Egypt with our tour guides, drivers and accommodations. Allow us to say briefly that our time in Egypt with our guides, drivers and accommodations was nothing less than spectacularly PERFECT !!! WOW ... it was everything and more than one could wish for ... Thank You to All, especially our new friends... our guides and drivers !!!!!!!! William and Joan Sweiderk Please send us a survey link and yes ... you may publish our comments.”

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Posted 1 month ago

“We planned a 9 day Golden Triangle India trip, building in extra days in Delhi, Agra and Jaipur so we were not rushed. The highlight was not the amazing sights and tastes in each location, or the arrangements for hotels, travel and guideas, it was the service of our anazing driver Amrish who was constant, safe, interested and interesting. That's not to say the other aspects were not well planned and executed - they were. We had very good guides, Narendra, Sandeep and Bagi, great support from Geet when my visa stopped me flying to India for a day, the changes of their choice of hotel to ours and the quality of the car provided. It was all excellent. If you want a customn trip, I can recommend Bout India with Travel Local.”

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Posted 1 month ago

“Peru trip Firstly I wanted to thank that staff for the booking process. We weren’t entirely sure what we wanted and they made several suggestions and were very patient with changes and questions. Well done Liz. Then I can say that we were looked after from the moment we were greeted at the airport until departure. Each day we knew what time to meet at the hotel and or where to meet our guide. All the guides were fantastic - javier at Machu Picchu is a proper character and the guide for rainbow mountain encouraged us up all the way. But main thanks to Natalie who looked after us most of the week. Shared her views on many topics historically or current affairs etc. We had such a great time and definately exceeded expectations - we got stuck on a train behind a broken down one and Elisbeth was on hand to ensure our hotel transfer waited for us If you are coming to the area I wouldn’t hesitate to recommend you won’t be disappointed. Evans family”

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Posted 1 month ago

“I just used Travel Local for a girls trip to Croatia. If you are going to Croatia, I do not recommend using them as we had a negative experience with the local agent. We booked our own accommodations and TL was able to book transfers and tours for our group of 5. They are legit and provided the services we agreed upon. However I have to say that working with our agent Ingrid was stressful and unpleasant at times. She acted as if we were inconveniencing her with questions and gave rude answers several times. While we didn't have any major mishaps, there were a handful of small details that were missed and/or miscommunicated. Instead of being helpful and kind when these things happened, Ingrid expressed general annoyance and discourteousness. As an example, we confirmed at the time of booking that one of our boat trips would provide towels, and then on the boat they had no towels. Really not that big of a deal, but we let Ingrid know after the trip so she could be aware for future clients. She blamed us saying that we had not asked, then that we had not confirmed, then finally (when we re-sent her email which confirmed) that it was our fault for not asking the captain before we left the port so that we could have gone back to our vacation rental and gotten our own towels. We were much more annoyed with this foolish back and forth than the actual lack of towels. There were maybe 3 similar incidents like this that we encountered including a bizarre emphasis on the fact that we had snorkel masks which is not a thing we had asked for, but sure, thanks. On the plus side, all of our car service drivers were wonderful, communicative and on time. Travel Local clearly partnered with a good company there. Unfortunately, though, we will not be using Travel Local again and I hope they improve their customer service. We also shared this feedback directly with the company. They responded by saying it must have been "miscommunication" and backing up their agent. Then they proceeded to reply to my friend's review on TrustPilot to say that we should reach out to them. They also said "After reviewing the email correspondence from my colleague in Customer Success, it seems there may be some misunderstanding, as the tone of the message differs from what was reflected in your review.". My friend verbatim copied the correspondence we received from the agent, so there was little room for misrepresentation of the tone we received. I wish they would not continue covering for their agent's bad behavior which is basically invalidating our experience.”

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Posted 2 months ago

“Tarvel local was a great spot to help me find the vacation I was looking for with people who knew what I need. My experience was with Peruvian soul and Nicholas took care of me from beginning to end with making sure we go picked up to leaving his number in case of any question and lastly making sure we boarded our flight back home. Overall, it was an amazingly smooth process and great experience.”

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Posted 2 months ago

“My friend and I had arranged a tour of Jordan for 6 days via Amani Tours. Dana was very helpful and responded quickly. Things were organized and we felt adequately prepared for our journey. Our tour guide Emad was exceptional and went above and beyond. His commentary provided a unique cultural and historical background. The sites themselves were well arranged, and the hotels were very comfortable as well. Overall we felt safe in Jordan Would highly recommend to anyone traveling to Jordan”

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Posted 2 months ago

“We used Travel Local for first time, connecting us to Rama Travels and Tours in India. Just back from our trip and it was amazing. We will be back and use both again!!”

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Posted 2 months ago

“My husband and I wanted help in planning a delayed honeymoon to Greece, and we stumbled upon an example itinerary of a trip to Athens, Naxos, and Santorini that Elen had planned. We had never used a travel agent before, but it was such a good experience I don't think we'll ever be able to go back to trying to plan our own vacations. Elen met with me multiple times to discuss what we were looking for and then planned every detail, making it so easy for us. We got to explore the history of Athens, then relax on the island of Naxos with a beach day and a full-day cruise, then have the best experience in Santorini with a beautiful hotel, fun tour/dinner, and sunset cruise. There is a lot that went into traveling to 3 different locations for our trip, but we didn't have to worry about a single detail- drivers were set up for us for every experience so we never worried about how to get place to place, etc. Truly can't say enough about travellocal and especially Elen.”

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Posted 2 months ago

“We did an island hopping tour in Indonesia planned by The7Holiday via Travel Local. Was the first time for us we booked over Travel Local. Contacts with Valerie were lovely, precise, competent and uncomplicated. You simply chat via the portal. The trip proposal was such a surprise to us. We have never seen such an offering in Germany. Hence, we felt in love with their proposal and booked a private trip including Borneo, Flores & Komodo NP, Bali and Gili Trawangan. The boat trips with a Klotok boat in Kalimantan and a seagoing boat in Komodo NP were an absolutely good nature experiences. Very simple, without comfort, but traveling in the national parks like the locals with local food, sunrise & sunset and sleeping under stars. We enjoyed it very much. Very different, Bali and Gili Trawangan brought back the comfort. Beautiful hotel choice. Also very kind and competent guides at our side. But for us, we were overwhelmed by the crowds. It was a culture shock - perhaps exactly as we had been on the small boats before. We realized that this is more of a typical Indonesian travel experience. As it was our first time in Indonesia, it was maybe good to see the full range of things. Next time we would go to Lombok and Flores, enjoy nature and hike off the beaten tracks.”

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Posted 2 months ago

“After using Travel Local for a number of years, and previously having had a 5* service, my travel companion and I had no reservations in using them again for our trip to Costa Rica. Our remit is always the same, we like to have a tailored holiday, to be centred around animals, in at least 3* accommodation which Travel Local have always achieved in the past. This trip felt like we hadnt used that same company! Our time away was definitely not tailored for two 60+ years of age women travellers, it was more a package holiday for a family with children, given the pools on site with pool bars playing trendy music late into the evening. The tours that we had been scheduled on were all very similar (mostly hikes) and no account had been taken of our age (one of the tours that we had been put on was not recommended for people our age), and at one hotel we were expected to stay in 'bungalows' which were an 18 minute walk for us, with heavy suitcases along a busy road, and were just one step up from being derelict. Luckily the receptionist at the hotel recommended that we upgrade to a larger room onsite, which we felt we needed to do. During the holiday we were in regular contact with the travel agents (GWA @ Travel Local) expressing our concerns and, whilst we did always get a response, they regularly did not address the concerns that we had, hiding behind their response that we had accepted the package that they put together, Yes, we did accept it, based on our previous dealings with the company and relying upon their 'expertise' in putting tailored holidays together for us before. We have been offered a small refund for the trip that we couldnt go on but, again, our other concerns have not been addressed and, quit frankly, we dont have the energy for protracted emails going backward and forward. To say that we are extremely disappointed is an understatement. We have been polite and patient whilst matters have been looked in to, but there comes a point when we need to let others know of our experience so that this situation doesnt happen again. Yes, if you want a child friendly package holiday then this trip will be fine for you but if, like us, you want a tailored holiday to Costa Rica to suit your age and needs, then do shop around. Unfortunately, we are unable to recommend this company and, sadly, unlikely to use them again,”

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Posted 2 months ago

travellocal.com is rated 4.9 based on 509 reviews