Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 3,000 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 18th April 2025

Rebecca Arundale

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a slight hiccup with our order but it was resolved and we are really pleased with our 3 floating shelves. Would use Traditional Beams again in the future. Great service, thank you David”

Traditional Beams 4 star review on 1st August 2020

Helpful Report

Posted 4 years ago

Hi Helen, thank you for your lovely photos our floating shelves look lovely :) Please ensure you use your 10% discount code when you do return! We look forward to hearing from you in the future

Posted 4 years ago

“I absolutely love my oak beam mantle. It looks fantastic.”

Helpful Report

Posted 4 years ago

Hi Helen, thanks for your feedback we are delighted you love your Oak Beam, please let us know if there is anything we can do to improve our service to get our full 5 stars :)

Posted 4 years ago

“Great set of shelves, the rugger brown finish looks good on a white wall. Only issue is the brackets are not all uniform - this adds to the rustic effect but can be a bit off-putting when installing the shelves! Good communication on order progress throughout.”

Helpful Report

Posted 4 years ago

Hello Daniel, Thank you for your review, I'm pleased you like the finish of the shelves. Sorry to hear you thought the brackets were not uniform. I'm not 100% sure what you mean by this however I thought I should let you know the brackets are adjustable to level the shelf if this is what you mean. If you need more information on how they work please let me know. Thanks

Posted 4 years ago

“Very good quality”

Helpful Report

Posted 4 years ago

Hello Shane, Thanks for the review. We are pleased you found the shelf good quality. Please do let me know if there is anything we can do to improve seen as we only got 4 stars. We are always looking to improve.

Posted 4 years ago

“Lovely feel and looking pieces , solid and will age well”

Traditional Beams 4 star review on 7th June 2020

Helpful Report

Posted 4 years ago

Hi Stuart, Thanks for the review and for leaving a great photo. We love seeing our beams in situ. We would love you see you agin.

Posted 4 years ago

“Shelves were delivered on time and when seen, they were a lovely quality of grainy oak. Look great on my kitchen walls.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for taking the time to write a review, I am pleased they were delivered on time and that they look lovely. It would be great to know how we can improve and get 5 stars.

Posted 4 years ago

“We've ordered some samples and have been genuinely very impressed with the Customer Service received. We look forward to purchasing our beam from Traditional Beams in the very near future.”

Helpful Report

Posted 4 years ago

Hello, Thank you for the review, it's great to hear you have been impressed with our service. It would be great to know what made you give only 4 stars so we know how we can improve.

Posted 4 years ago

“oak splits but my split in my oak shelf was to large”

Helpful Report

Posted 5 years ago

Hello, I have taken a look at your order and can see you ordered our air dried oak shelves. It is typical for these to have cracks in them due to them being air dried and this adds to the rustic affect we try achieve with this style shelf. We do also have other shelves made from kiln dried oak which do not feature any cracks. If a crack was to be considered excessive we would be happy to take a look however I do not see any messages from you in our emails. Did you try get in touch with us regarding your issue? Many thanks, Rebeca

Posted 4 years ago

“The beam ordered arrived within a week or so of ordering and the beam was as described on the website. I chose a beam that could be fitted to a stud wall, unfortunately I did not appreciate that the beam would be pre-drilled to 550mm spacing for the wall beams. Mine were approx 400 to 450mm spacing so was left with the choice of re drilling the fixing holes in the beam to suit or order an alternative fitting. I tried to order some brackets to match the wood chosen but they were unavailable and had no indication when they may become available again in the future. I have only given 4 stars rating as I would have thought that the website should offer the option of providing the beam spacing you desire or clearly inform you that the beam will arrive pre-drilled to 550mm centres for the wall fittings. I have however ordered another beam with a suitable fitting for my wall. The company did kindly offer to re-drill or change the fixing bracket for a cost.”

Helpful Report

Posted 5 years ago

Hello David, Thank for reviewing our product. We are pleased that the beam arrived quickly and you found it to be as described. While we don't say exactly where the holes are drilled online we do state that holes are pre-drilled in the largest side of beam. We can change the location however with an email or note in the checkout with details if needed of a precise location if fitting to a stud wall. Different lengths have different amount of fixings so if you need a specific product its ways best to get in touch to check first the suitability. I'm pleased you managed to get sorted with your beam and hope you are now pleased with the final outcome. Many thanks Rebecca

Posted 5 years ago

“Beam was lovely but I was hoping for a solid bracket that could be screwed to the wall rather than three separate screw bolts that have to be drilled separately. I'm a bit concerned that, if I cant get the holes for the wall plugs absolutely square the bolts wont fit into the pre-drilled holes. Havent fitted it get mind so may well be a doddle. Time will tell.”

Helpful Report

Posted 5 years ago

Hi Mike, Thanks for leaving us a review, we are pleased you found the beam lovely. We find that these fixings are the most cost effective and easy to install as well being adjustable after the beam is up. We have considered switching to the solid type brackets you are referring to however inevitably this would add £35-£40 to the price. Perhaps this may be something we add as an optional extra in the future. Thank you for the feedback.

Posted 5 years ago

“Good service and reasonably priced.”

Helpful Report

Posted 5 years ago

Hello Neil, Thank you for the review, we are pleased you found the service good and our prices reasonable. We would love to know how we could improve to get 5 stars.

Posted 5 years ago

“The beam is a beautiful colour with knots and cracks to make it unique. The weight of the beam is substantial but two people can install it safely. Our beam has three screws and we were able to hang on the screws at either ends but not the middle one but it’s sturdy. The beam was delivered promptly and we acclimatised it for a couple of weeks but now our dining room is complete for the Christmas holiday. Thanks Traditional Beams!”

Traditional Beams 4 star review on 22nd December 2019

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving us a lovely review. We are pleased to hear you are happy with your beam and the way it looks. The photo looks great!

Posted 5 years ago

“Great service, product and looks amazing. My only negative was that the size of the fixings were excessive and required heavy drilling.”

Helpful Report

Posted 5 years ago

Hi Jay, Thank you for the review, we are pleased you are happy with your order. As for the fixings, it is important that they are heavy duty to hold the weight of the shelf and anything else that may get put on the shelf. I notices you bought the plasterboard shelves which need to be substantial to hold the shelf onto the plasterboard wall.

Posted 5 years ago

“Love it. Quick delivery. Great price. Looks fantastic over the real flame fire. Would definitely recommend.”

Traditional Beams 4 star review on 15th November 2019

Helpful Report

Posted 5 years ago

Hi Jennifer, We are pleased you are happy with your beam. It does look brilliant above your fire. We would love to know how we can improve to get 5 stars. We are always looking at ways of improving. Thanks for the review.

Posted 5 years ago

“beautiful, fits well, above our fireplace, looks very rustic, which we wanted the only down thing we have is original cracks started to widen, which seems to be part of the drying process”

Traditional Beams 4 star review on 12th November 2019

Helpful Report

Posted 5 years ago

Hi Steve, Thank you for the review and photo it looks lovely. Yes the cracks opening up slightly is part of the natural drying process and this usually happens as it acclimatises to room temperature. Please remember to gradually increase the heat of the stove over time to stop it acclimatising too fast, this will prevent the cracks from becoming excessive. We would love to know how we could get 5 stars - we are always looking at ways to improve. We are pleased you are happy with the look of it. Thanks for choosing to shop with us.

Posted 5 years ago

“The beam looks real good, althought not the easiest one to mount. It made my livingroom much cosier!!”

Helpful Report

Posted 5 years ago

Hi Giorgio, Thanks for leaving a review we are pleased you love the beam. We would love to know how we can improve.

Posted 5 years ago

“Generally very good quality although one of my items arrived damaged with a quarter inch chip on one side I will buy again though”

Helpful Report

Posted 5 years ago

Hello Malcolm, I am sorry to hear your item arrived damaged. While it's not very common, it is inevitable that from time to time items may become damaged during transit with anything ordered online however we would be happy to replace anything this is damaged or compensate you for this which ever you prefer. Have you been in touch with us about this? If not please do get in touch and we will be happy to help. Many thanks, Rebecca

Posted 5 years ago

“Good materials and very good and personable service.”

Helpful Report

Posted 5 years ago

Hello Francisco, We are pleased you are happy with the order you received. We would love to know how we could improve.

Posted 5 years ago

“Very helpful service and arrive quickly. Thank you x”

Helpful Report

Posted 5 years ago

Hello, We are pleased you are happy with your order and service you received. Thanks for choosing Traditional Beams.

Posted 5 years ago

“Happy with our hardwood floating shelves thank you.”

Helpful Report

Posted 5 years ago

Hi Rosie, Thank you for leaving us a review. We are pleased you are happy with your hardwood floating shelves. It would be great to know how we could improve and get 5 stars. Thanks.

Posted 5 years ago

Traditional Beams is rated 4.9 based on 3,000 reviews