Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,892 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 16th November 2024

1015

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a bit nervous about buying a mantle online, but what I received from Traditional Beams was absolutely brilliant! I’m SO impressed! It’s beautifully crafted - smooth, lovely contours and a lovely grain that is coming more alive each time I wax it. Thank you so much 🥰”

Helpful Report

Posted 3 years ago

Hello, thank you for your positive review. We are thrilled to hear how impressed you are with your order from us :) You are very welcome and we hope to hear from you again in the future!

Posted 3 years ago

“Very helpful company with great customer service.”

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Posted 3 years ago

Hi Claire, thank you for leaving us a review, we are delighted to hear you found our company very helpful with great customer service. Please let us know what we can do better to achieve the full 5 stars :)

Posted 3 years ago

“Gave the sizes colour and style of oak. Hand made to a perfect finish and delivered within days Excellent 5 star ⭐”

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Posted 3 years ago

Hi Wayne, thank you for the excellent 5* review. We are happy to hear you found your order to be excellent quality & finish. We hope to hear form you again in the future :)

Posted 3 years ago

“Product not suitable for plaster board walls so very wobbly in wall. Only advice was to use grab aheshive which is messy Policy is not to offer refunds”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I have taken a look at your order and can see you have ordered shelves suitable for solid walls only. We do have options for plasterboard walls with a different fixing method that suitable grips the back of the plasterboard. The advise you are referring to is an additional optional precaution. I have taken a look at your email and our reply and can see there was no mention that you were trying to fit to a plasterboard wall, just that the shelf was sloping forward which would would be the case if you are trying to fit our solid wall fixings to a plasterboard wall. The fitting instruction do state they are suitable for solid walls only (or timber studs) and the product listing also has a link to our plasterboard options. In addition to this we sent a very detailed reply to you about the points you had mentioned trying our very best to help. I think it is unfair you have put in your review that our policy is not to offer refunds. We actually have a very fair policy in terms of refunds and we allow our products ordered online to be returned to us for a refund if not installed even though they are are handmade to order. I can also see in the email we sent to you on the 19th July that although you had installed your shelves my college Dave had said he would make an exception and would happily accept your return and offer a refund as we could see how unhappy you were, however we never got a reply to this. If the issue is still unresolved or you still have any questions please don't hesitate to contact us. Many thanks Rebecca

Posted 3 years ago

“Great service from Traditional Beams. I needed a slightly different length for my mantle and they were happy to cut to length. Great communication and speedy delivery.”

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Posted 3 years ago

Hi Mike, thanks for leaving us a review. We are delighted to hear you were happy with the customer service you received from our team and the speedy delivery. Thank you for shopping with Traditional Beams we hope to hear from you again soon :)

Posted 3 years ago

“Traditional beams have very good customer service, we emailed to ask questions and there was a very quick response back. We have ordered some test samples which came very quickly and now looking to purchase our beam”

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Posted 3 years ago

Hello, thank you for leaving us a 5* review. We are happy to hear you found our customer service team helpful and we look forward to your order :)

Posted 3 years ago

“Really helpful service. The beam I ordered arrived when stated. The client was very happy with the finished oak shelf over the fire place. I will definitely be using them again”

Helpful Report

Posted 3 years ago

Hello, thank you for leaving us some feedback. We are thrilled to hear you found our customer service team helpful and your client was very happy with the order - we look forward to hearing from you again in the future :)

Posted 3 years ago

“The shelves are absolutely perfect. They are very well made and the oak has a lovely finish. The company website was so easy to follow and the goods arrived when promised. Thank you”

Helpful Report

Posted 3 years ago

Hi Winifred, thanks for leaving us a 5* review, we are happy to hear you find your shelves perfect and you found our website easy to navigate :) Thank you for choosing to shop with Traditional Beams we hope to hear from you again soon!

Posted 3 years ago

“I had live edge kitchen worktops shelves and window sills made. I am really pleased with the quality, they look amazing. Excellent company to deal with, highly recommend.”

Traditional Beams 5 star review on 10th August 2021

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Posted 3 years ago

Hi Sarah, thank you for taking the time to share your worktop photos with us - we love to see the end results of our customer installations! We are thrilled to hear you are happy with the end result and you found our company excellent to deal with. We hope to hear from you again in the future :)

Posted 3 years ago

“Everything was very straightforward: ordering went smoothly and the beams were received very quickly. I'm really pleased with the final result: they look great and really finish the fireplace perfectly.”

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Posted 3 years ago

Hello, thank you for leaving us a 5* review. We are delighted to hear you found your shopping experience with us smooth and you are really happy with the end result and your beam finishes off your fireplace perfectly :)

Posted 3 years ago

“Superior product. Beautiful piece of wood and now the oak beam is on my wall above the fire it is the focal point of the room. ❤️ I recently left a beloved house and have been feeling sad . Now I am moved in to this new bungalow and because of Traditional Beams it is beginning to feel like home! Thank you, thank , thank you. ❤️”

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Posted 3 years ago

Hi Lynette, thank you for taking the time to leave us such a heartwarming review. We are so happy to hear we have made your new house feel like a home :) Our beams soon become the focal point of any room and we are thrilled to hear how happy you are with the end result! You are very welcome - we hope to hear from you again in the future!

Posted 3 years ago

“Excellent beams and good quality fixings into a plaster board wall”

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Posted 3 years ago

Hello, thanks for leaving us a 5* review we are delighted to hear you are happy with your Shelves and the plasterboard fixings we supply. We hope to hear from you again in the future

Posted 3 years ago

“Samples sent out very quickly and efficiently.”

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Posted 3 years ago

Hello, thanks for leaving us a 5* review, we are happy to hear your samples were sent out quickly and efficiently :)

Posted 3 years ago

“Very happy with ordering and delivery. This was very easy to fit as all parts and clear instructions were included. Very pleased with the end result.”

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Posted 3 years ago

Hi Robert, thanks for taking the time to leave us a review. We are thrilled to hear you were happy with the ordering process and you found our installation instructions easy to follow. We are glad you are happy with the end result :) We hope to hear from you again in the future!

Posted 3 years ago

“Excellent quality. Looks perfect above our fireplace!”

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Posted 3 years ago

Hi Bradley, thanks for leaving us some feedback, its great to hear you are happy with the excellent quality of your oak beam and it looks perfect above your fireplace :) Thanks for choosing to shop with traditional Beams!

Posted 3 years ago

“Very easy to order, quick delivery and a beautiful piece. Thank you.”

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Posted 3 years ago

Hi Louise, thanks for leaving us a 5* review we are delighted to hear you found your shopping experience easy with us and you find your Oak Beam beautiful :) Thanks for shopping with us and we hope to hear form you again soon!

Posted 3 years ago

“We are so pleased with our beam, nothing was too much trouble and the customer service has been excellent! Thank you for our lovely beam”

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Posted 3 years ago

Hi Megan, thank you for taking the time to leave us a review, its lovely to hear how pleased you are with your beam and the customer service you have received from us :) Thanks for shopping with Traditional Beams we hope to hear from you again in the future!

Posted 3 years ago

“Our beam came really fast, very good service. The beam looks amazing, very pleased with it! Looks lovely in our living room.”

Helpful Report

Posted 3 years ago

Hello, thanks for taking the time to leave us some feedback. It's wonderful to hear you are very happy with your beam and the service you received from us. Thank you for choosing to shop with Traditional Beams we hope to see you again soon!

Posted 3 years ago

“Beautiful quality and wood treatment. Great website and expertly packaged and delivered on time.”

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Posted 3 years ago

Hi Helen, thank you for leaving us a 5* review. We are glad to hear you were happy with the quality/delivery and packaging of your order. We hope to hear from you again in the future!

Posted 3 years ago

“Fantastic service and we love our beam, I would highly recommend and we will be using them again”

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Posted 3 years ago

Hi Julie, thanks for leaving us a 5* review. It's lovely to hear you love your beam and are happy with the service you received from us. Thank you for the recommendation we really appreciate it and we look forward to hearing from you again :)

Posted 3 years ago

Traditional Beams is rated 4.9 based on 2,892 reviews